Just looked up to see if anyone else has experienced same problem as me. Found this site and seen that someone
else has done just that.
I just purchased my phone and followed instruction to install battery and sim, cracked sreen on opening.
I got the same response from store not wanting to refund or replace. Instead wanting to repair .
Await the next phone cracker
This just happened to my wife. 3 month old phone. The reason she was taking the cover off was because the phone just shut down (crashed) and would not respond (even after full charge). She did not know how to soft reset so she was attempting to remove battery. Now she has a phone that won't respond (dead) and a cracked screen.
This same "shut down" issue is happenign with my 1020 every night and I had another 1020 that had faulty audio jack. I love windows phones and hate slinging mud but it seems like Nokia products are just junk. Sorry.
Wasted $500 between the two phones because there's no support for issues like this.
This is a much larger problem than Nokia is willing to admit to.
AT&T Gophone plan makes it look like a good value for money
However, the cracked screen issue is prevalent with the 520.
Notwithstanding, AT&T treats all cracked screens as an owner issue not a mfg issue.
I sent my phone back to Nokia after having it for just 5 days.
They returned it untouched and said it was my problem
the funny thing is that the screen cracked on its own. -- it was in my car untouched.
Wonder if the heat caused the crack?
The back removal process causes too much flex on the screen which seems to be the common cause.
In my case, the back was never removed prior to cracking.
Used to like the Nokia brand but it like the Blackberry is destined for the heap of failed technology.
Even Microsoft will not be able to prevent its demise.
guess you get what you pay for. $90 for a poor design. My bad.
i brought lumia 520 in airport 2 months ago. until this week it work very well but now its crazy.open application a automatically . screen touch automatically so help me plz!!
@ csenaraths - See if a Soft Reset (Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). Phone will reboot. ) helps ...