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Nokia Lumia 521 Wifi calling

New Member
mGraziano
Posts: 4
Accepted Solution

Nokia Lumia 521 Wifi calling

Wifi calling does not work.  I turned it on under wifi calling settings and selected WiFi preferred, but when I am connected to wifi the phone tile says T-Mobile.  I have only seen it work a couple of times when it said wifi on the phone tile. One of the times was at work after 3 hours of it sitting on my desk with wifi connected.  The tile said wifi, but if a switch wifi calling off and back on again it was gone for the rest of the day.  If I set it to wifi only and tile says no service.  I did try a phone reset but that did not work.  My brother-in-law has the lumia 521 as well and he could not get it to work either.

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Mobile Guru
ceroberts75
Posts: 4,961

Re: Nokia Lumia 521 Wifi calling

you could be sure that you are not dropping the wifi network as a check..


settings/Wi-Fi/advanced/"Keep WiFi on when the screen times out.
Kudos are the STAR Below to the RIGHT, Solution is Below to the RIGHT
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New Member
mGraziano
Posts: 4

Re: Nokia Lumia 521 Wifi calling

Yes, that option is checked.  No wifi calling from three different wifi locations with strong wifi signal and two different nokia lumia 521 phones.  This option apparently does not work!

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New Member
mGraziano
Posts: 4

Re: Nokia Lumia 521 Wifi calling

Hold the phone! Wifi calling is on!  I've been in wifi for 4 hours and it finally kicked on.  The last time this happened I turn wifi calling off then back on again to see if it would come back on and it did not.  This time I'm going to leave it on and see what happens when I go home.  I noticed that the wifi calling settings icon is green.  I have seen it blue or red as well.  What do the colors mean?

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Mobile Sensei
adrianhughes
Posts: 8,926

Re: Nokia Lumia 521 Wifi calling

can't remember for sure, but have a look at a recent post over on WPCentral.com. from memory its about two or three days ago, but the editor there made a video demonstrating WiFi calling on the 521.
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New Member
mGraziano
Posts: 4

Re: Nokia Lumia 521 Wifi calling

Wow, I got it working.  The video at WPCentral was helpful in that I found out that if I make the wifi calling settings icon large I can see the status.  Now I can see that when I turn off wifi calling and then turn it back on again I see it 'Enabling...' then I would the an error message: 'REG09: Missing 911 address'.  I then used this link http://support.t-mobile.com/docs/DOC-3255 to help me find were to enter the missing 911 address.  Not sure why it worked sometimes if that information is required.  Also, I know what the colors on the icon mean now that I can see the status.  Blue is disabled, Green in enabled, and Red is error.  If Nokia is listening maybe you should put the status somewhere in the wifi calling app. To adrianhghes thank you!, thank you!

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Registered Member
MicheleGraz
Posts: 2

Re: Nokia Lumia 521 Wifi calling

I followed those steps, hit submit and I get an error message that says "Service Unavailable. Please try again later" :question:  I guess I'll try this again later :thumbsup:

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Registered Member
MicheleGraz
Posts: 2

Re: Nokia Lumia 521 Wifi calling

GOOD NEWS! When I turn the WIFI calling back on, it is now Green (it was RED before I entered the 911 address) and it now says WiFi Calling is on instead of T-Mobile.  So even though I got that error message, the solution appears to have worked.  If it breaks, I'll let you know :smileyhappy:

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Registered Member
wcyberg
Posts: 1

Re: Nokia Lumia 521 Wifi calling

I had the same problem when I only turned on things through the "wifi calling" tile. I found that you had also to go to settings then choose Wifi and press the advanced button and choose my wifi network, among other signals I get from my neighbors. It then prompted me for my password and everything worked fine.

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Mobile Sensei
adrianhughes
Posts: 8,926

Re: Nokia Lumia 521 Wifi calling

glad to hear it worked mate, and you're welcome :smileyhappy:. thanks for sharing the info too about how u got it to work, as it can help others who may find themselves in a pickle! :smileyhappy:
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