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Nokia Lumia 620 Broken Power Button

New Member
sidy3d
Posts: 6
Accepted Solution

Nokia Lumia 620 Broken Power Button

Hello,
I have a Lumia 620 and the power button does not work. If I do actions like plunging the phone into the wall or texting my self the screen will turn on and I will be able to use it. I bought the phone from Expansys (USA) and I live in Canada and I am not sure if the warranty will cover this.
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Mobile Overlord
adrianhughes
Posts: 10,083

Re: Nokia Lumia 620 Broken Power Button

you need to contact Expansys regarding possible replacement of the handset, otherwise if they are less than helpful, then contact your nearest Nokia Care for their advice: http://nokia.com/support
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New Member
sidy3d
Posts: 6

Re: Nokia Lumia 620 Broken Power Button

Hi adrianhughes. I think that I don't need to contact Expansys I think this is a simple repair issue. My question was it the warranty would be valid in Canada if I bought it from Expansys (USA). If not will it be possible for Nokia Care to repair it for a fee.
Thanks for your help. 😊
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New Member
sidy3d
Posts: 6

Re: Nokia Lumia 620 Broken Power Button

P.S. The phone was working since February.
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Mobile Visionary
yasfer21
Posts: 1,173

Re: Nokia Lumia 620 Broken Power Button

The warranty is country specific. You will need to contact Nokia directly to know any options that they will be able to offer you. In most cases, these are not covered by the warranty.
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Mobile Overlord
adrianhughes
Posts: 10,083

Re: Nokia Lumia 620 Broken Power Button

Yasfer has said it perfectly, and as such, you will still need to contact Nokia Care.
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New Member
sidy3d
Posts: 6

Re: Nokia Lumia 620 Broken Power Button

I contacted Nokia Care (Canada) and they said they wouldn't repair the phone because it wasn't made for the Canadian market (I bought it from expansys before it was released in Canada). Well this phone bring sold by a few carriers in Canada and also its only a button that has to be fixed. I don't see hoe a button is country specific.
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New Member
sidy3d
Posts: 6

Re: Nokia Lumia 620 Broken Power Button

*how
Anyways thanks for the help adrianhughes and yasfer21 😊.
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Mobile Overlord
adrianhughes
Posts: 10,083

Re: Nokia Lumia 620 Broken Power Button

have you tried contacting Expansys to see if they will issue you with a replacement, or take repair thru themselves?
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Mobile Visionary
yasfer21
Posts: 1,173

Re: Nokia Lumia 620 Broken Power Button

You will have to understand that Nokia does not support purchasing of imported Nokia products. This is to protect their network/retail partners in every country. Online retailers like Expansys knows that and if you will read their warranty policy you will learn that the warranty of the product you purchased will come from them and not from the manfuacturer.
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