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Re: Nokia Lumia 620 totally died

Advisor
ButtKicker
Posts: 10

Nokia Lumia 620 totally died

Hi , i just got a brand new nokia lumia 620 , and it was working perfectly .. 2 hours later the battery drained , so i plug the phone into the charger , i thought i would just wait for like 4-5 hours but no .. it's been 8 hours now and the battery indicator is stuck on the first red bar and it won't boot up even when i unplug the charger , i tried to soft reset the device but it won't work , i really don't know what to do .. please help me

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Mobile Overlord
adrianhughes
Posts: 10,019

Re: Nokia Lumia 620 totally died

i would return the phone back to your point of purchase, or if they are being less than helpful, take it to your nearest Nokia Care for inspection: http://nokia.com/support
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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

the battery indicator now has a question mark and the phone keeps rebooting .. and another problem is that i got this phone from another country so the warranty isn't valid anyway thanks
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Mobile Overlord
cjlim
Posts: 16,974

Re: Nokia Lumia 620 totally died

Will it start up when connected to a charger?

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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

no it won't 

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Mobile Overlord
cjlim
Posts: 16,974

Re: Nokia Lumia 620 totally died

Since it is brand new, I would suggest returning it to your retailer for a replacement. 

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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

well i got it from another country so that is off table 

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Mobile Overlord
cjlim
Posts: 16,974

Re: Nokia Lumia 620 totally died

That is going to ba a major problem for you. Anyway, only other thing you can try is to reset your phone. If that doesn't work you may have to either pay for the repair or make a trip to the country you bought it from. 

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New Member
SheikhAtif
Posts: 1

Re: Nokia Lumia 620 totally died

Do what I tell you here:
1. remove the back cover and remove battery for 2 hours.

2: then reinsert the battery and the device may goto bootlauncher mode but power off your Lumia 620 phone by pressing OFF button for few seconds.

3. then push these buttons in order (a, then b, then c, then d)

a. Up Volume rocker

b. Down Volume rocker

c. Power

d. Down Volume rocker

it will take few minutes....and device might work properly.
if it doesnt thn try step 3rd repeatedly.

i hope it might help.
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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

i'll give it a try .. hope it works , thanks

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Mobile Overlord
cjlim
Posts: 16,974

Re: Nokia Lumia 620 totally died

The above reset procedure is not very clear. Perhaps you should folloe the official one using the link below and select the reset option.

 

http://www.nokia.com/gb-en/support/product/lumia820/troubleshooting/

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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

believe me i've tried that many times but still nothing and apparently my phone is going through some kind of a loop .. it vibrates , the nokia logo comes up and then the battery indicator showing 1 red bar and after a few seconds a question mark appears right in the middle of the indicator . 

 

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Mobile Overlord
cjlim
Posts: 16,974

Re: Nokia Lumia 620 totally died

Sounds like plan B to be. 

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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

well the question mark is gone now but still not booting up 

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Mobile Guru
rayhipkiss
Posts: 3,937

Re: Nokia Lumia 620 totally died

What country did you buy you 620 and what country are you in? If you bought the phone from a country in the EU and your in another country in the EU then you will have a valid warranty in your country.

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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

i got it from KSA and i'm in egypt now, so the warranty is useless
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Mobile Guru
rayhipkiss
Posts: 3,937

Re: Nokia Lumia 620 totally died

That's a shame. This is probably a stupid question but, have you tried a different charger or just plugging in the USB cable into a PC to charge?

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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

indeed , and i only used the phone for 2 hours lol i don't actually have another charger . yep and it didn't work
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Counsellor
TheRooster
Posts: 38

Re: Nokia Lumia 620 totally died

Have you tried phoning Nokia? Their technicians over the phone are not very good, but they may be able to help. Also, think you could find another battery in Egypt (perhaps someone else who has a 620) to try? I've had 2 bad Nokia 700's now and I have noticed that if you contact Nokia enough and complain and really stay on top of them, they will do a "warranty repair." I put that whole thing in quotation marks because for me that entailed them sending me a brand new 700 the first time (that also didn't work) and the verdict is out on this second one (I haven't received the repair yet). Still, I think Nokia's quality is suffering and I would warn anyone getting a Nokia smartphone to hold off on doing so if you'll be in a position where you can not get warranty service until Nokia steps it up. Doesn't serve you any good OP, but readers should take note. There are all sorts of battery, software and hardware issues out there right now in the Nokia world.

 

 

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Advisor
ButtKicker
Posts: 10

Re: Nokia Lumia 620 totally died

No i haven't , but i did send them an Email yesterday and the reply mail wasn't helpfull at all .. anyway i'll call them tomorrow and see if they can help me . 

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