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Nokia Lumia 710 Proximity problem and Screen wake-...

New Member
R2FRA
Posts: 1

Nokia Lumia 710 Proximity problem and Screen wake-up lag


I have 2 problems with my lumia 710 (Black)

1st: When i want to wake up my phone it lags, getting a black screen like 3 a 5 seconds before the lockscreen appears.

2nd: After a call the screen stays black so i can`t hang up.

Are there more people with this kinds of problems or do i have a faulty one?

Rev software: 1600.3007.7740.11465
Rev Hardware:112.1402.2.1
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New Member
mcox522
Posts: 2

Re: Nokia Lumia 710 Proximity problem and Screen wake-up lag

I have the same software and hardware as you and I have noticed the blank screen problem sometimes when trying to end a call
Stormjenkins
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New Member
ohumph01
Posts: 1

Re: Nokia Lumia 710 Proximity problem and Screen wake-up lag

I am having the same problem.  My Nokia rep indicated that the proximity sensor should wake the phone up, but it doesn't.  This makes the phone difficult to hand up and mute and unmute during a call.  I love the windows OS, but I would like to see Nokia address the HW integration issues.

 

 

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Counsellor
Luminato
Posts: 33

Re: Nokia Lumia 710 Proximity problem and Screen wake-up lag

[ Edited ]

R2FRA wrote:

1st: When i want to wake up my phone it lags, getting a black screen like 3 a 5 seconds before the lockscreen appears.




I have this same issue with the 1600.3030.8773.12120 firmware as well as the original 7740 firmware.

 

Funny thing, I tried to call Nokia Care phone support to report this issue and the woman told me it was not a problem and that I should "live with it". The nokia rep refused to submit my error report as she felt that "a delay of a second when turning the screen on is normal, and is actually very fast" 

 

I was outraged that a nokia rep could talk to me in this way and totally dismiss my issue as trivial. I'm really mad and disapointed about this.

 

I would hope that the Nokia reps on these forums have a bit more tact and will address and help us users with this confirmed issue.

 

Question for nokia reps: Can this screen lag be fixed in a firmware update?

 

Thank you.

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Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: Nokia Lumia 710 Proximity problem and Screen wake-up lag

Hi Luminato,

 

Please provide me with the Reference number for your contact with Nokia Care,  your full name and your devic IMEI number (Settings>About>more information) IN A PM so I can forward this case.

 

The devices we have here do not display this behaviour at all. I assume you update using Zune?

 

Kosh

 

 

Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

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Registered Member
mikeyboog
Posts: 1

Re: Nokia Lumia 710 Proximity problem and Screen wake-up lag

I am having the same problem, and i am updated to the most current firmware (1600.3030.8773.12120) and i update using zune

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Counsellor
Luminato
Posts: 33

Re: Nokia Lumia 710 Proximity problem and Screen wake-up lag

Firmware was updated recently via zune to 1600.3031.8773.12121 and the screen lag is still there sadly. 

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Counsellor
Luminato
Posts: 33

Re: Nokia Lumia 710 Proximity problem and Screen wake-up lag

[ Edited ]

Got the firmware update to 1600.3036.8853.12440 and screen lag did not change. 

 

Doesn't look like Nokia cares about fixing this, or else they put out a phone with a hardware defect which they cannot correct.

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