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Nokia Lumia 710 not detected by zune and pc

Contributor
levi1700
Posts: 4

Nokia Lumia 710 not detected by zune and pc

My Nokia Lumia RM-803  can not connect any more with my laptop nor with zune. It's detected as an unknow device in the device manager. I already tried to update the driver trough the device manager, but isn't working also.

Anyone can help, so I'm able to update my phone etc.

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Community Manager
tiny_chef
Posts: 4,931

Re: Nokia Lumia 710 not detected by zune and pc

Hi levi1700,

 

Welcome to the Nokia Forum!

 

Have you tried using another USB, USB port or PC to isolate the issue? You can also try to reboot the phone first and then connect it to the Zune software. Aside from updating your PC driver, have you tried the other steps provided on this link: http://support.microsoft.com/kb/2410180/en-us?


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Counsellor
ravibhalekar123
Posts: 54

Re: Nokia Lumia 710 not detected by zune and pc

2 solutions..
#
First remove Zune from laptop.
Restore your laptop.
Reinstall Zune.
Should now all is ok.
#
If no than reinstall window in your laptop.
Zune..also
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