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Nokia Lumia 800 restarting at nokia logo every tim...

New Member
DigitalKirkley
Posts: 2

Nokia Lumia 800 restarting at nokia logo every time (Never enters OS)

I have a nokia lumia 800 that is currently restarting continously in a loop everytime it is powered on. The phone will vibrate, nokia logo will display bright, then display dimmed logo and then black screen. This sequence continues in a loop and never enters windows phone. Is a fix/work around available for this please?

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Mobile Visionary
mechanimal82
Posts: 780

Re: Nokia Lumia 800 restarting at nokia logo every time (Never enters OS)

Sounds like you may need to perform a hard reset. Unfortunately this will erase all contacts, messages, pictures etc stored on the device... hope you have a backup?

1.Switch the phone off.

2.Press and hold the Volume Down, Power and Camera buttons at the same time.

3.When the phone vibrates release the Power button but keep the Camera and Volume Down buttons held for a further five seconds.

The phone will now be reset.


... If this still doesn't work then you'll need to take it to your nearest Nokia Care Point.
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New Member
DigitalKirkley
Posts: 2

Re: Nokia Lumia 800 restarting at nokia logo every time (Never enters OS)

Unfortunately the phone will not vibrate/startup whilst holding those 3 buttons down at all. I have a waited sometime but remains powered off. 

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Professor
Posts: 736

Re: Nokia Lumia 800 restarting at nokia logo every time (Never enters OS)

remove the SIM card, and then try to power up by plugging in the charger (mains, not a computer) and see if it will boot correctly then. If not, leave it to charge for a while and then try the reset method again.

 

 

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