[aadeshgandhi]

Hello  All,

      I bought a Nokia Lumia 920 yesterday evening and I am still in the process of discovering the phone. Sometime this morning the speakers stopped working completly, there is a similar thread and it calls for a phone restart which I did but still I am not able to hear the audio thru speakers. 

   I tried to stream music, play youtube vidoes, record a video and play it back, put an alarm etc but nothing works. Can someone help me on this one. 

Thanks,

[farby]

Did you check with increasing the Volume ..? Hope its not on the Minimum ..

[aadeshgandhi]

Yes, I checked that.. Tried it at 15, 20, 25 and all the way up till 30 as well.... The video that I recorded sounds fine when I played it on my laptop.

[aadeshgandhi]

Any thought guys? Would it be the case that my speaker is fried cause I had the volume up @ 30?

[farby · Accepted solution]

Since the phone is just a bout a day old, presumably you do not have much applications installed or other data on the phone..so you may first try resetting the device (Settings-->About-->Reset the phone ..). If problem remains, you may return the phone to the point of purchase or get the device inspected by a Nokia Care technician ..

[aadeshgandhi]

Yup, I got it replaced frm atnt store yday since it was just a day old. thanks for the help!

[Gazza14]

the loudspeaker on my 920 works when playing games but when I play music i can only just hear it. Has any one come across the same problem?

[adrianhughes]

hi Gazza,

have you tried performing a soft reset (pressing the volume down and power buttons together until the phone vibrates)? if this doesn't work, then follow the advice given by Farby in Message 5 of this thread we are currently in.

[frank_a_bernie]

Hi, I am having a problem where my phone stays in headphone mode even when I don't have headphones on. Meaning, I am not able to hear any sounds from the speakers at all. It only recently done it once I had done a firmware upgrade from nokia. For some reason, I can not downgrade the phone either to factory specs has to when I received it meaning I am stuck with the firmware installed on it. I have tried soft reset, hard reset, and change settings and uninstalled apps to see if anything had a conflict with it with no success.

[rugene]

I have the same problem

[fallaknazz]

I have the same issue, this Nokia Lumia 920 is completely under expectations...

[fallaknazz]

Every few days I am having this issue, I can not run the music using speakers, always I need to restart the phone.

[adrianhughes]

hi mate,

please follow the advice given earlier in this thread....if you are still encountering problems even after a hard reset (Settings > About > Reset your phone), you will need to take your phone back to your point of purchase, or if they are being less than helpful, to Nokia Care for inspection: http://nokia.com/support

P.S. before performing a hard reset, please backup all personal data first to PC and/or online storage first, as this type of reset wipes all personal data.

[HardCode]

I bought by lumia 920 yesterday and speaker worked fine before I did the system update. But now my speakers are not working at all. I did the soft reset and hard reset, sill no luck!

Here is my..

OS version: 8.0.10211.204

Firmware revision number: 1232.5957.1308.0000

Please help me, I love Nokia windows phone, I hope someone can resolve this issue.

[eegorr]

TAKE IT BACK! Nokia might get the message if they start getting hardware back. I wish I could take mine back.

[HardCode]

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eegorr wrote:
TAKE IT BACK! Nokia might get the message if they start getting hardware back. I wish I could take mine back.

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Well, I send an email to Nokia care. Lets see what happens.