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Re: Nokia Lumia 920 Wont Power ON please help

Contributor
jjhayyap
Posts: 8

Nokia Lumia 920 Wont Power ON please help

Hi Guys

 

Just got a Lumia 920 less than a month ago, the phone is amazing until i received an update notification all is fine downloaded the update installed but it went to this 2 wheel icon then shut off, I cant turn it on anymore no display whatsoever, I tried softreset Volume down+power will get vibrate but nothing on the screen, tried hard reset volume down+power+camera button again will get the vibrate but nothing on the screen i tried to connect it to my PC which ive been using since i got the phone it says "USB Device Not Recognized" I tried to update the driver it says up to date, tried to uninstall and connect the phone end up with same message  "USB Device Not Recognized" can anyone help me? :smileysad: im so sad and upset i just got the phone less then 1 month and i spent alot for it :smileysad: thanks for reading

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Mobile Overlord
scoobyman
Posts: 10,000

Re: Nokia Lumia 920 Wont Power ON please help

Have you tried Step 1 & Step 2 for Nokia Lumia with Windows Phone 8 here?http://www.nokia.com/gb-en/support/product/lumia920/troubleshooting/

Happy to have helped forum in a small way with a Support Ratio = 37.0

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Contributor
jjhayyap
Posts: 8

Re: Nokia Lumia 920 Wont Power ON please help

Hi i tried that soft and hard reset i can feel it vibrate but nothing happens no display on the screen :smileysad:
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Mobile Guru
ng85
Posts: 1,942

Re: Nokia Lumia 920 Wont Power ON please help

In that case, you will need to take the device to the nearest Nokia Care Centre & let them take a look at it.
A query: Was the battery fully charged when you stated the update?
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Current Device - Nokia Lumia 920
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Contributor
jjhayyap
Posts: 8

Re: Nokia Lumia 920 Wont Power ON please help

Hi thanks for the reply, the battery before the phone update was about 60% :smileysad: still trying to reset but no luck :smileysad: purchased the phone overseas no Nokia warranty here in the country where i am at :smileysad:
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Mobile Guru
ng85
Posts: 1,942

Re: Nokia Lumia 920 Wont Power ON please help

Even if there is no warranty, its best to take it to Nokia care & have them take a look at it. It may be possible that the battery discharged before the update was applied completely resulting in crashing of the phone.
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Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 920
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Contributor
jjhayyap
Posts: 8

Re: Nokia Lumia 920 Wont Power ON please help

yeah maybe i will take it to Nokia Care shop tomorrow i hope just a minor fix but its not released in this country yet i think they cant do anything about it :smileysad: it was never drop no scratches or anything its been working fine since it ask me for a new phone update :smileysad:
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Mobile Overlord
farby
Posts: 18,038

Re: Nokia Lumia 920 Wont Power ON please help

Did you try connecting the charger again.. If not, Leave it on charge for 20-30 minutes and see ..

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New Member
jhayyap
Posts: 3

Re: Nokia Lumia 920 Wont Power ON please help

HI i tried to charge it up on my pc and direct to wall i will feel a vibrate but nothing happens after 20-30 minutes :smileysad: i guess the phone is defective, ill contact the vendor though the phone only has service warranty here in my country :smileysad: sad for Nokia and MS will never buy another phone from them
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Mobile Overlord
farby
Posts: 18,038

Re: Nokia Lumia 920 Wont Power ON please help

Sorry..but that seems to be the ONLY option left ...

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