[HowFaris27]

I purchased a Nokia Lumia 920 white in SHARJAH on 16th December with a lot of excitement. But on 25th night the phone went dead & was not responding without a reason. I initially thought maybe its the battery drain. But that was not the case. I put it to charging the whole night & lo in the morning the phone wont switch on at all. I had a chat with the Nokia UAE hotline chat with a gentleman & online chat with a lady & all I got was a solace & conform rather than a sense of urgency to fix the problem.

I also did a little research here & on Microsoft Windows phone support for Middle East, looks like I am not the only one with this issue. There are quite a few such cases.

Its quite disappointing that as a consumer I spend 2500 bucks for a defective piece of instrument & all I get to hear is that, we will look into this felt like quite dumb in fact.

Since I had purchased it from a reputed (???) retailer, I went over this morning & returned back the instrument. I was told it may take more than two weeks to look at the problem & fix it & until then I am left high & dry.

I did request the telesupport rep of the Customer Support Manager's address to write my grievance but Alas, they politely refused to give me one.

So the next time you buy a NOKIA product, my advise is to be check the history on the manufacturers website for any grievances with the product by any customers before you get one especially if you are paying 2500 bucks.

I am now aiting with my fingers crosses for my device to be sent to the nokia care by the retailer & returned back to me after a fix(hope it is a good fix !!!!!!). Until then I have to keep praying & hope for the best.

Hope someone in the Customer Service in NOKIA UAE takes notice of my apathy & fixes my phone & returns ASAP.

[muneebma]

Just hold the power down key and power on key together for 10 seconds. The device will restart.

[HowFaris27]

I tried as prescribed on page 24 of the user manual, but the only thing that happened is my fingers pain & nothing with the phone....

[muneebma]

Can you explain what you have tried? There are no instructions on page 24 on rebooting phone.

If you have downloaded user guide from nokia site, go to page 95.

I understand this is frustating but believe me there is no other way.

[HowFaris27]

Here in UAE, I have received a small booklet of user manual with my handset in the box, I read thru it to reset the phone by holding the volume down & power button pressed & released upon vibration. but the phone did not respond at all.

[HowFaris27]

Here in UAE, I have received a small booklet of user manual with my handset in the box, I read thru it to reset the phone by holding the volume down & power button pressed & released upon vibration. but the phone did not respond at all.

[paulheu]

Have you tried to do a soft reset?

• Press and hold power for 10 seconds
• Press and hold power and volume down at the same time
• Wait for a vibrate
• Release power
• Wait 10 seconds
• Release volume down
• Press power to switch on

[HowFaris27]

I have tried every thing as suggested & the phone wont resurruct at all hence the frustration. that's the reason, i have returned the handset to the retailer for fix.

[HowFaris27]

There is a disconnect between the retailer, the service centre & nokia careline. Each one does not know where my instrument is

[helmik]

This works for me still got issues with battery life.

[d12south]

Can you let us know the status of your phone now?
Ive had this problem recently and fixed it by performing hard reset on the phone.

Br