[doug_b]

Dec 3 2012

Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:

If your phone isn't responding

Do the following:

• Press and hold the volume down key and power key at the same time for about 10 seconds. The

phone switches off. To switch your phone back on, press and hold the power key.

• Update your phone software.

• Reset your phone. This restores the factory settings, and erases all your personal content,

including apps you've purchased and downloaded. On the start screen, swipe left, and tap

Settings>about > reset your phone.

The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins  a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.

[Entegy]

Well that's the normal shutdown method, but there are times where that doesn't work and the volume down+power shortcut comes in handy.

[adrianhughes]

These methods have been documented elsewhere and everywhere on these forums.

There is also a hard reset that isnt documented in the user manual, which you may need if the phone is completely unresponsive, it is the key-press version of the Hard Reset (software is Settings > About > Reset your phone). You can perform this by pressing the volume down + power + camera buttons together until the phone vibrates, then release the power button only and hold the other buttons down for another five seconds or so, then release all the buttons.

[rayhipkiss]

---

adrianhughes wrote:


There is also a hard reset that isnt documented in the user manual, which you may need if the phone is completely unresponsive, it is the key-press version of the Hard Reset (software is Settings > About > Reset your phone). You can perform this by pressing the volume down + power + camera buttons together until the phone vibrates, then release the power button only and hold the other buttons down for another five seconds or so, then release all the buttons.

---

Hi Adrian,

 To be honest the three button reset isn't the same as the "Reset your phone" in the settings menu on the 920. No personal data is removed after performing the three button reset. It's a different story on WP7.5 devices though where all data is deleted.

 I've used the three button reset to get my phone to boot-up because the power button alone couldn't boot my phone following the two button re-boot.

All the best.

Ray.

[firecop42]

I just had my blue 920 not turn on. Held the power button and no life. Did the 3 button reset and after about 10seconds the phone vibrated and turned back on. I did not loose any of my data or apps so the 3 button is not a hard reset.

I have no idea why the phone went dead. The battery is all but full. It just shut off and would not turn back on.

Frank K

[Holon]

I've had this happen two times in last two days after owning the phone for a week. Was about to return it until I realized I need to hold down the 3 buttons longer to force a reboot.

[lgjoe10]

How long does the factory reset take? I did the about -> reset your phone method and it's been showing the spinning sprokets for quite a while now. Probably close to an hour. I don't know what to do. Should I just leave it be?

[farby]

---

lgjoe10 wrote:

How long does the factory reset take? I did the about -> reset your phone method and it's been showing the spinning sprokets for quite a while now. Probably close to an hour. I don't know what to do. Should I just leave it be?

---

There have been a few such cases reported on this Forum .. If it doesn't start, just wait for the Battery to die completely and then put on Charging .. Hopefully you should first see the Battery Charging Icon and then after sometime hopefully the phone switching ON ...

[doug_b]

Had just turned on this 920 phone, did one upward swipe on the main display, when the 920 'locked-up' -- completely unresponsive to 1, 2 or 3 key resets. My response was to lay the phone down onto the charging pad. After a short time, less than an hour, checked and found the phone funtioning normally. This sequence performed was on a fully charged battery. Go figure.

[euclid920]

From reading other forums the factory reset takes hours. Sometimes it gets inloops infinite loop and may require a hard reboot w/ 3-keys. Ref: http://forums.wpcentral.com/nokia-lumia-920/209632-decided-reset-my-lumia-920-a.html

I've been considering a factory reset, after 1 week owning 920 it won't take the charge from wireless plate, although plate works fine w/other phones in store. Any suggestions?

[Red519]

If you're unlucky the hard reset from the setting menu will often times brick your phone. I did it once and it was all fine, I had to do it again to 'reset' some apps (Nokia Music - whatever region you first launch it at permanently locks the app to that region, even after uninstall/reinstall) and my 920 never recovered. I had to flash the device to bring it back.

[FriendlyUser]

Mu Nokia Lunia 920 also would not come on.  I thought it had died.  However, I read about the 3 button reset and performed it.  The phone came back on, but the data, apps etc all were intact.  I have done a hard reset using the seiing->about-> reset, but this 3 button way is certainly not a hardd reset.  I think it is the same as 2 button soft reset.  Someone from Nokia should clarify it.

[agritura]

3 button worked.Does this happen, once battery is empty?

[rosiegeorge83]

hello can someone please help me, i got told by nokia to do a factoy restore on my lumia 920. which i had done but there seem to be a problem, i started the restore yesteday at three in the aftenoon and it is now 5pm the next day and it still hasnt finish. please help what shall i do. i am really worried my phone wont work again more.

if you can help please any ideas

---

doug_b wrote:

Dec 3 2012

Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:

If your phone isn't responding

Do the following:

• Press and hold the volume down key and power key at the same time for about 10 seconds. The

phone switches off. To switch your phone back on, press and hold the power key.

• Update your phone software.

• Reset your phone. This restores the factory settings, and erases all your personal content,

including apps you've purchased and downloaded. On the start screen, swipe left, and tap

Settings>about > reset your phone.

The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins  a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.

---

[wrk1971]

Ok I had this same problem over the weekend, aka the spinning gears of death. After trying many different reboot methods and being stuck in factory reset for a day with nothing working. Finally I tried doing a combination of methods together and it work. Here’s what I did.

Phone on (showing spinning gears of death)

Fully charged

Took Sim card out

I logged into find my phone and erased my phone

https://www.windowsphone.com/en-us/my

Let it sit for 1 hour then turned it off

Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.

If you don’t get the low batt and you get the Nokia lego then

press the following buttons in this order;

Volume UP

Volume DOWN

POWER

Volume DOWN.

Your phone will now automatically reboot and try again till you get the low batt

When the low batt shows up do nothing, it will turn off by itself

Let sit for 1 hour and turn back on

Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.

Plug your phone into the charger when you see the low batt

If you don’t get the low batt and you get the Nokia lego and go back to the spinning gears of death then

press the following buttons in this order;

Volume UP

Volume DOWN

POWER

Volume DOWN.

Plug your phone into the charger when you see the low batt but not till you see it

Now press the following buttons in this order;

Volume UP

Volume DOWN

POWER

Volume DOWN.

Your phone will now automatically reboot it will show the spinning gears again

 but within 10 mins it will start up as a new device.

[jonny1991]

SAME PROBLEM  from hard reset.

1. 'Start>Settings>About>Reset'.

2. Waited few hours with the spinning gear till my phone died.

SOLUTION I did:

1. Hold on to  UP Volume, Down Volume and Start button. (you will realise that the screen will show low battery)

2. Plug in the charger now.

3. Hold on to  UP Volume, Down Volume and Start button AGAIN.

4. Wait till the phone vibrate once and Nokia logo pop up before releasing UP and Start button but continue holding on Down Volume button.

5. After 5 seconds on holding Down Volume button or if you see the screen flicker on Nokia logo then release the Down Volume Button.

YOUR LUMIA 920 IS NOW GOOD TO GO AS NEW !!!

*Note: Keep trying this until you achieve. I have to try this myself twice before it worked & lots of prayer too ! haha