[EnviroGuy]

Last night I put my phone into airplane mode and then plugged it in to charge, something do each evening before heading to bed.

A few minutes after I did that I went to check the time on the phone and I noticed it wasn't turned on. I ended up leaving it to charge all night hoping the alarm clock would wake the phone in the morning.

The next day the phone still won’t start, It does nothing when I hold down the power button. I've also tried holding Volume Down + Power button, the phone is unresponsive.

In the past I would just unplug the battery and plug it back in to resolve this issue. However, since this is a 920 I am unable to do so.

Advice please?

Thanks!

[farby]

Press Power + Volume(down) + Camera keys  until the phone vibrates Then release the power button but keep the volume and camera keys pressed down for another 5 seconds. 

See if this works ...

[DevKc]

Thanks! That worked for me.

[digihill]

I'm getting this just about EVERY DAY. Even after being in 'Repair' for 3 weeks. This is a great phone but a DISASTER AREA in reliability.

[jajai]

hi guys,,im having this issue like every day.but now,i think i've figured out the main culprit. i've uninstalled all "HERE" apps including here drive, here city lens and here maps.and now this problem yet to happen again (this is 3rd day of my experiment and my phone wont need any soft reset yet)

[hfjghdghfhkf]

My Nokia LM 920 when battery empty. than i chaging but won't turn on, i try to hard reset but still won't turn on, it's spend time about 40 minutes or 1 hour it's turn on by it's self. i wonder why ? if my battery empty i have to waiting for 40 minute? i just bought my phone for a few month, how should i do?

Thank you

Chanpheng 

[93tid]

Do not leave the battery to get so empty that the phone turns itself off, you will eventually destroy it completely. What you are describing is perfectly normal, since the battery needs to charge to certain level before it can provide sufficient power for the phone to turn on and work.

[hfjghdghfhkf]

Hi, Thank you. but i think that's not resolved, because that's imposible i will leave the battery always full it's should empty oneday. and first time i used it my phone's work normally. charging 5 minute it's turn on. 

[farby]

Empty means till it dies down.. keep on charge once it reaches 5-7% balance level ..If you don't then the phone will shut down and depending upon the length of time between the phone switching OFF and it being again connected to charger it will take that much longer time to reach sufficient power to turn on and work.

If you immediately connect the charger when the phone switches OFF due to drained battery it will not take 40 minutes but just about 4-5 minutes ..

[mike621]

my phone does the same thing: I set the alarm for morning, plug it in, and 10% of the time, it is totally unresponsive when I get up (without the alarm) Sure, a reset turns it on, but not being reliable sucks. They need to get this fixed!

[hfjghdghfhkf]

when i update LM920 windows phone 8. after that the phone require restart i tap OK, (While the phone update pluged gharged into my phone) then my phone restart i sleep. when i woke up in the morning my phone battery empty i wonder why i pluged chager in, how it can be empty. now my phone it's gone can't be charged can't  turn on POW+VOL+CAM hard reset or soft reset won't help me any more. anyone help me please.......

[musica]

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hfjghdghfhkf wrote:

when i update LM920 windows phone 8. after that the phone require restart i tap OK, (While the phone update pluged gharged into my phone) then my phone restart i sleep. when i woke up in the morning my phone battery empty i wonder why i pluged chager in, how it can be empty. now my phone it's gone can't be charged can't  turn on POW+VOL+CAM hard reset or soft reset won't help me any more. anyone help me please.......

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Have you charged your phone again? You should leave it charging for a minimum of 1 hour or 2 hours on the wireless charger.

You can also try to hold the power and down volume key for 10 seconds. The phone should vibrate and start up. If this wouldn't help, try to remove the SIM card and then try the reset again.

You can try to perform again the other resets you've done before too. Give them a shot or two. Make sure that you are doing it right.

If above would fail, the best thing to do is to bring it to a Nokia Care Point for inspection: http://www.nokia.com/global/support/locations/