Use the Nokia Software Recovery Tool to recover your
phone if you have software or software update problems. If your phone is
not responding, it appears to be stuck or is not starting you can try
to recover it at home before initiating a repair.
If i have helped at all a click on the white star below would be nice thanks.
05-02-2014 14:44 - edited 05-02-2014 14:45
Here's the FAQ link for the tool (with basic prerequisites):
bear in mind that this tool will delete all the user data from your phone, so it should be used with caution.
In my 920, Nokia Software Recovery Tool is suggesting to install the same software version already have. 3051.40000.1349.0001. Does it has any sense?
Strange behaviour of this tool.
With a Nohia 1520, device was not recognized by the tool.
After a total reset the device was see, by software and reinitiakise the phone
With a Nokia 920 I still have, same issue, but after reinit sa issue !!!
Any Idea ?
Now that the Cyan / WP8.1 update appears to be available for my UK country variant Lumia 920, I would like to install it. Unfortunately, this is only available to adopters of the WP8.1 Developer Preview by rolling back to WP8 (using the Nokia Software Recovery Tool), then updating OTA to the latest official release (and adding the Developer Preview again, if the additional unreleased WP8.1 Update 1 is desired).
Unfortunately, I get the following message from the Nokia Software Recovery Tool:
Software package not available for this phone
Package download for the selected phone failed.
The parameters listed for the phone by the software are:
Name: Nokia Lumia 920
IMEI: (the correct IMEI is shown)
Product Code: 059N5T5
Software Version: 3051.40000.1349.0007
The product code is odd, as the code listed is for a US AT&T Yellow L920 (RM-820), which the phone was originally. But I had flashed the ROM last year to the GB Country Variant Yellow L920 (RM-821, product code 059R072) usiing the Nokia Care Suite, and all was successful. I have been getting updates OTA since then just fine, and the phone shows that it is a GB country variant (not US AT&T), and the OS version is the appropriate one for the GB CV.
Any suggestions on how to resolve this, or should I just wait for Microsoft to find a way to push the update OTA to the Developer Preview adopters?
26-08-2014 23:14 - edited 26-08-2014 23:16
NSRT reads the handset information based on IMEI and you cannot trick it by flashing a different firmware. It will only show as available the correct firmware version and variant according to the original product code. Since you have created a mismatch between product code and firmware currently on handset, the tool does not offer a software package for download and installation.
27-08-2014 3:05 - edited 27-08-2014 3:14
I have a lumia 1020 that was on the dev preview, the phone is from Telus. I had it unlocked as I travel to the US frequently and wanted to use a different SIM while travelling.
I used the nokia software recovery tool to restore my phone so I could get back to the original SW build and in doing so the image/ROM that was downloaded through the recovery tool has put on some other, non telus ROM. this ROM was on 8.0 & black.
this is an issue for me as Telus has an app and "collection" in the store with specific apps taht I can no longer download because my device isn't recognized as a Telus device. so I try to restore again to get back on the Telus build. I tried a few more times to soft reset, hard reset and then delete all the files from the c:\programdata folder so the recovery tool would download a new image.
so then I restore again using the tool. the most recent image that was downloaded is WP 8.1 on cyan, so I guess that is a good thing...but still not being able to access carrier specific apps from a phone I bought from a carrier is pretty annoying, and would not have happened if I never used the software recovery tool in the first place...
I would appreciate if the nokia team can respond to let me know what would force the tool to use a different ROM than what the phone was originally shipped with.
The phoen itself is about a year old so warranty is out, but I do have device protection from Telus on it so before I go return the device and get a replacement, I would prefer to tackle this myself first.
I have screenshots I can add also from the most recent build, these are from the first time I restored using the tool.
After first restore
and then after the 2nd restore
and after what I expereinced I would have to say that the statement from 93tid is not correct/accurate based on the fact taht I have only unlocked my phone, and had dev preview on it before.....
27-08-2014 12:30 - edited 27-08-2014 12:31
Telus has an app and "collection" in the store with specific apps that I can no longer download.
We need your Nokia Product Code which was shown in the Nokia Software Recovery Tool. The same code should be written on your Nokia Lumia 1020, I think in the SIM tray – not sure where this is on a Nokia Lumia 1020. If they match, the tool did everything correctly. Then, the problem is something elseand we have to investigate.
There is no cortana on my build and the region is set to Canada as it should be.
There you go …
28-08-2014 22:27 - edited 28-08-2014 22:34
product code is: 059T1V8 which doesn't match any numbers of the 3 lines of the alphanumeric sequence on the back side of the SIM tray
just to reiterate, it was bought off contract from a Telus store on Oct 4, 2013 about a day or two after it was available on the carrier.
Regarding cortana; thanks for the tip, but did you read that it was actually available in Canada? it is also posted here on the microsoft website, CORTANA IS AVAILABLE IN CANADA, so not sure what your trying to imply there m8... rad the post on the MSFT website if you need clarification..
Cortana is available in Australia, Canada, China, the United Kingdom and the United States.
I have done my due diligence to ensure all language and regional settings are set correctly. and guess what, no cortana...
I don't expect you to explain to me how it is not available to me using a device from a Canadian carrier which was restored using the Nokia tool and set to a Canadian region, language etc....but, hey, I do have some hope still left in me..
sorry for the rant and such, but I'm pissed about this and would liek to use my phone with all the features it was designed and supported for.
I have also followed up with the carrier (Telus) and all they told me was to bring it in to the store so they could send it back to Nokia, so I guess that is what I will do in the next day or so and hopefully get a replacement for time being....
if there are any other suggestions, appreciate the input but, I'm (sad to say) doubtful of a proper resolution that doesn't involve sending it back to Nokia to restore, or get a replacement device...
Regarding Cortana; thanks for the tip, but did you read that it was actually available in Canada?
Microsoft is about Windows Phone 8.1 Update 1. You have the original Windows Phone 8.1 without any update, yet.
product code doesn't match any numbers of the 3 lines of the alphanumeric sequence on the back side of the SIM tray
You have to double-check, somewhere a 7-letter code starting with 059 is printed. The same could be printed in the sales packages, on that label on that foil which wrapped the phone.
That is still Telus Canada. You never left that firmware variant if you used just the Nokia Software Recovery Tool. Consequently, your Telus collection/app issue has another cause: When was the last time you were able get that app? Normally, Store collections/apps are visible depending on the SIM inserted, not on the firmware variant used.