2012-02-06 3:38 - last edited on 2013-01-14 14:39 by tiny_chef
Hello friends , I bought new a nokia lumia 710 and already have 6 years old postpaid airtel connection. According to Nokia's web site page it has airtel offer.The same is on airtel's site
It says "Free 2GB 3G data per month for 4 months. Available to Prepaid as well as Postpaid customers".So I got 2GB data offer for 4 months.. for free...But there is a hidden cheap game plan by Airtel. I got a SMS after 3 days that says " YOUR AIRTEL MOBILE USAGE OF RS 4979 EXCEEDS YOUR CREDIT LIMIT OF Rs 2000. KINDLY MAKE A PAYMENT FOR Rs 4400 IN THE NEXT 6 HOURS TO ENJOY CONTINUED SERVICES." I called the customer care which says thats this is your unbilled amount without any offer and it would be adjusted when bill is generated.But now my there is no outgoing as well data connectivity avaliable on my connection and the customercare says that you have to make payment of Rs 4400 which would be adjusted when the bill generates. My monthly bill is around Rs 200 and it takes around two years to get adjusted.What thats mean ....I have to pay for free service and pay in advance . Is it a fair practice by Airtel.
2013-01-14 5:29 - last edited on 2013-01-14 14:39 by tiny_chef
I also faced the same problem and when I had called to customer care they simply told they reduced the internet usage amount from my bill and in 4 months it happened 2 times. One more example:
There was a link on the web to download the game and I wanted to download and clicked on the link to download the game. But you know what happened 99.00 Rs charged but the game never downloaded to my mobile
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If i have helped at all a click on the white star below would be nice thanks.