[maarten1983]

Unfortunately my nokia lumia suffered damage. To be excatly my micro usb pin has been broken off, as seen in the attachments. Nokia won't help me saying it's not a warrenty issue and the phone is beyond economical repair! The phone is brand new and everything is working properly, the only thing is i can't charge it....

Are there other people who have the same problem? 

I think the connector is fixed to the mainboard, so it can't be replaced seperately, but i only have this picture from the internet:

http://mymail.pwp.blueyonder.co.uk/lumia800.jpg

Does anyone know the problem can be fixed with this new connector?

http://www.gultek.eu/mobile-phone-spare-parts/charging-connector/nokia/lumia-800.html

thx in advance

(i may have made some mistakes in my english but that's because i'm dutch)

[aspergerguy]

@maarten1983

It is not the first model to be so afflicted, upon N900 it was eventually acknowledged at least in some regions as a manufacturing issue; the jury is still out about E7 in this respect, but yours is the first report upon forum of a Lumia 800 I think.

[caitlin1759]

There's a thread called broken USB on Lumia and there was 1 other thread on this which got deleted I'm sure it was touched on in another thread about charging problems.

[Sunrazor]

Try another service place. It might be expensive but it sounds just odd they can't solder a new connector. Been changing quite alot of those on other phones while I was technician.

[maarten1983]

Nokia contacted me and I hope they will offer me a solution!!! I keep you guys posted.

[Rini]

Hello,

I have the same problem. My phone stop charging and I sent it to an official Nokia service. I got the answer: usb-port is broken.

They told me that it is not a warranty issue based on their instructions from Nokia and repair will cost same as a new phone. They also told me that they don´t know what caused this damage.

Nokia care told me that they can´t change decision which is made at service office.

This is little weird because Nokia buys services from this service office and I think that manufacturer can say something about their own products warranty and repair issues...

Now I have to think what I do next.

[neilrossgoco]

I have the same problem. When I plug-in my charger (either thru wall socket or computer), the phone will detect it and will play the charger connected notification sound but when I check the charging current on the Diagnostics app it always reports that it is discharging. I have to hold the USB cable to gain a good amount of current to charge the phone, or else it will power off and die. The micro USB port seems to be damaged and is loose.

[Tigereye]

This problem is more widespread then you might think, I have got the exact same problem with my Lumia. I'd had it for 4 months before the usb broke. Nokia says it's my own fault and won't repair it for me. However, there have been people that were succesful in getting Nokia to send them a new phone. Keep trying! I know I will.

[kend2003]

I have had the same problem guess they are a weak spot on the phone, what does annoy me though is the way  Nokia have just dismissed it and say its not a  warranty issue and the phone is beyond economical repair.

Nokia if you really want your market share of smart phones to improve I think you need to buck your ideas up !!

[Frievi]

Same problem here. Lumia 800 won't charge. Service is saying that USB-connectoris broken and that it is not covered by warranty.

The phone is less than 3 months and as new. The usb connector has a cover, and only thing I have opened is fore is to connect the Nokia charger to it. I absolutely know I have used it as I am supposed to.

How has your cases ended up?

[maarten1983]

unfortunately my Nokia still isn't working. Nokia would contact me, but they haven't. The're no spare nokia parts to order else i would have fitted a new motherboard myself. Seriously in doubt ever to buy a nokia never again, like many others. This is not the way to take care of some off the last customers you have.

[sc86]

my lumina 800 is 6 weeks old and the usb port is broke also

brought it to the nokia shop who said it cant be fixed

so i have a worthless 500e phone

never again will i buy from nokia

every phone for the last 14 years i have bought has being nokia

after this il be going elsewhere

meteor in ireland where i bought the phone didnt careeither

[Rajeshpl]

I got my Lumia 800 last week. The USB connection had a springy feeling to it from the first time I used it. After six days and probably on the third or fourth round of charging, the phone didn't charge beyond around 80%. I took it to the retailer and they said the micro USB is damaged and it cannot be covered under warranty. Spoke to Nokia and they directed me to Nokia care who just send it off for Level 3 support. I was asked why I didn't contact the retailer when I noticed the springly feel to the USB connection. How does one know that these are symptoms of a problem. On the first day, I gave a 10/10 feedback to Nokia. Extemely disappointed with the poor quality of the USB and wonder whether Nokia will recognise this as a problem rather than penalising customers under the physical damage category under which they refuse to acknowledge the problem.

[mobywil]

Hi maarten1983 and others,

I don't know the Lumia 800, but I assume, that the socket on the 800 is the same as the micro usb socket on my N8. Before the micro usb was used on a large scale the mini usb type b was used. The standard of the micro usb plug and socket is good for 10.000 connect and disconnect cycles. I guess, that the majority of you people has not even reached a 100 connect and disconnect cycles. Because of the profile of plug and socket there is only one way to connect them properly, otherwise it will not fit. Not having reached the maximal number of 10.000 connections and disconnections it can never be a matter of normal wear and tear, but a matter of abnormal wear and tear. If your vendor and/or Nokia make the statement, that you are to blame for the damage, they have to prove it. The assumption is that 10.000 connections are guaranteed. Every vendor must deliver a phone that can be connected and disconnected 10.000 times and if that phone is not meeting that requirement he has not delivered what he should deliver: a normal reliable phone. This also applicable to the relationship between vendor and Nokia. So in the end Nokia has to bite this bullet. The renewal of an micro usb socket on a printed circuit board is a time consuming handling, therefore the repair is done by replacement of the entire board. That is the common practice in the electronic industry. If you want to fight for your rights always do that in writing, because the worst paper is always better than the best memory. I don't know how it is in the rest of the world, but in the Netherlands electronic correspondence (email) will also be acknowledged as proof. Success.

[Rajeshpl]

Thanks and very good points made. When I met Nokia Care and the retailer, I did mention that it shouldn't get damaged in 3-4 connects/disconnects. However, their response is that they can show me how it can be done. The point they seem to fail to understand is that anybody can wilfully damage a phone but when it happens in normal usage, it has to be a fault especially if 10000 connections have to be supported.

And why would any customer who has paid for their phone wilfully damage it. I have had issues with my iPad in the past. The Apple store just replaces the device without any fuss and the whole process is so smooth. Hats off to their customer service.

[mobywil]

Hi Rajeshpl,

I wrote, that I didn't know the lumia 800, but I guess, that the micro usb socket will be used to connect the charger, the data cable for connecting the phone with your PC and may be for connecting the car charger. That means, that three different micro usb plugs can be inserted in the socket in the course of time. A broken plug can cause damage to the socket. Have the retailer asked you to brings these items in order to inspect them? To show you how damage can be provoked, is no proof what so ever, that YOU have acted wrongfully and therefore have caused the damage. In many countries consumers are protected by law. The vendor is the specialist and you as a layman are in a vulnerable position. That is why by law the vendor has the burden of proof. You don't need to proof anything. That is the legal system I know. How it is ruled in your country, I don't have the foggiest idea. Moreover, I don't know where you come from. Have you made a written complaint about the lack of action of the vendor? If no, do it and send a copy to Nokia and put in your letter of complaint, that you will act this way. Besides this, contact Nokia Care. Hang in there.

[Rajeshpl]

Hi - I have only used the Nokia provided USB cable which was taken to the retailer and Nokia Care. I haven't had time to try anything else Not sure if the UK legal system is as stringent as Holland....

[mobywil]

Hi Rajeshpl,

I will sort that out for you. I will call a learned friend in Mildenhall this Monday. Cheers

[mobywil]

Hi Rajeshpl,

In Northern Ireland, Wales, Scotland and England the Sale of Goods Act is applying. You can find information about your legal position on the website www.adviceguide.org.uk In my opinion your problem is fitting in the not of satisfactory quality category. For possible problems with Nokia Care I advice you to give the details of your problems with Nokia Care in a message to support.discussions@Nokia.com Cheers

[JackB]

Hi, that connector looks like the right type although it is not from the same manufacturer (which may be a good thing as your one didn't last too long) . Here is a link to the datasheet of the one used in your mobile.http://datasheet-found.com/Datasheet.jsp?pn=ZX62WRD-B-5PC. If you decide to try and fix it yourself and dont have good soldering - desoldering equipment you might want to  use a Dremel to cut the USB housing so that you can remove the connector more easily. Soldering the new one on should be no problem with any decent soldering iron but carefull as the boards are easily damaged with too much heat.

best of luck