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Problems redeeming $20 gift card voucher

Contributor
Rondriel
Posts: 7

Problems redeeming $20 gift card voucher

Hi there,

I've requested a $20 gift card voucher that I can use to buy apps. When I followed the instructions to redeem the voucher using Nokia wallet I received an error message since my Microsoft account was still linked to the wrong country (I moved from Germany to the States last year). I changed the country information and was able to submit the voucher code. However, I received the error message now that the code had already been redeemed :-(. Does anybody know what I can do? I've definitely not received the $20.

Thanks,

Anne

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Mobile Guru
paulheu
Posts: 4,888

Re: Problems redeeming $20 gift card voucher

The terms and conditions for the action which would normally be linked to on the page will have the correct contact details for this. Nokia Support Discussions is a user to user support platform and thus there's not much anyone can do around here.

 

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Contributor
Rondriel
Posts: 7

Re: Problems redeeming $20 gift card voucher

Hi Paulheu,

thanks for the quick answer!

the T&Cs state the following:
If you have any questions about your claim or eligibility, please contact us online at: http://www.nokia.com/us-en/support/contact.

On this site, I see three options: discussions, Twitter or Nokia for business.
So would Twitter be the right channel?

 

Thanks,

Anne

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Mobile Guru
paulheu
Posts: 4,888

Re: Problems redeeming $20 gift card voucher

 

Twitter may be better suited yes, as that would go to Nokia Support Staff.

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Contributor
Rondriel
Posts: 7

Re: Problems redeeming $20 gift card voucher

Where do I find the contact information for the Nokia suppor staff? I don't have a twitter account...

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Mobile Guru
paulheu
Posts: 4,888

Re: Problems redeeming $20 gift card voucher

 

https://twitter.com/search?q=%40nokia&src=typd

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Contributor
Rondriel
Posts: 7

Re: Problems redeeming $20 gift card voucher

I've found the Nokia twiter account but I can't write them without having a Twitter account myself...

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New Member
retiredjd
Posts: 4

Re: Problems redeeming $20 gift card voucher

I entered my voucher code today and it is denied due to it already has been used. So it seems NOKIA is sending out invalid codes

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Registered Member
kwkyap
Posts: 1

Re: Problems redeeming $20 gift card voucher

Yeah I've got the same problem (in Australia) - even tried to redeem via the microsoft website (commerce.microsoft.com). When the voucher pin is typed in, it verifies there is $20 available but when I click next to complete the step it says error and that it has already been redeemed. Clearly this is not the case because my balance is still zero!

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Registered Member
Caffeinatedcat
Posts: 1

Re: Problems redeeming $20 gift card voucher

 I've got the same problem in the US. It verifies there is $20 available but when I click next to complete the step it says  that it has already been redeemed and my balance is still zero:smileysad: I will probably stick with the free stuff to try out the phones.  I am still very impressed with my 521 which I now got a 928 to tryout. Seriuosly, Nokia, you should have a flash with the camera...

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