The update is NOT the solution.
The 920 MUST be recalled. Can you say DEFECTIVE
The front facing camera and the proximity sensor are exposed to the elements thus resulting in dust accumulating on them.
Nokia, THIS IS NOT ACCEPTABE
So this just started to happen to me as well.
Phone would not turn on the screen during a phone call. Thought it was my case, nope, I had a very ackward phone call with a client while I tried to do anything. Couldn't put it on speaker phone, enter in numbers, nothing.
Considering all the work I do on the phone going from speakerphone to head during the day, this makes the phone almost useless. Combined that in 4 out of 5 calls, the other line hanging up will not end my session. When this happened before, the phone was in some sort of hung up state where the line was engaged and the phone thought the call was still ongoing so I couldn't unlock it. Only a soft reset got me out of it.
I've used compressed air, used paper to move through the cracks, and I have even noticed the spotting/dust in the front facing camera.
What's the deal? Hardware repair the only solution? Should I go through my carrier or straight to nokia?
Mine has this problem aswell. Since december 2012. I am getting fed up with this christmaspresent from hell - my lumia 920 has been to service two times now for this issue and tomorrow its going back to service again.. Do you know how annoying it is NOT to be able to end a call with somebody...
The amount of wasted time I have spent on setting this phone up over and over again and resetting it before sending in to service has also been a pain...
is this fair? To be a freaking testpig?!? I am really dissapointed in the reseller, serviceplace and nokia for not sorting me out a new phone! I accept that there is manufacturing faults sometimes - one could hope for a smooth repair or replacement but for me - I am beyond that. Do you think my next phone will ever be a nokia again?
Tried soft reset
tried removing apps
took off screen saver
got a new 920,two weeks later same problem
nearly pulled what remains of my hair out
then found your suggestion to simply blow the dust out of the seam at the top of the phone,problem solved.
thanks, now a happy man again
nokia are lucky they have a loyal following.
its a manufacturing mistake..
my guess is that there is a piece missing that is suppose to protect the area of the proximity sensor part from dust..
blowing air or sucking out the air is just a temporary solution, its not going to work in the long run!
i spoke to the service place before easter and they claim to be able to fix the issue now! (not just cleaning and calibrating the lense and sensor..)
so basicly it takes nokia 6 months to come up with a part to solve the problem.. this solves it?!? time will tell when i get my phone back, third time lucky or else I am getting a non nokia phone...
hopefully they will assemble the phone better this time around aswell - but thats for another thread..
did anyone get any scratches on the back of the phone - new outta the box too? - but thats for another thread..
This is REALLY good news. I'll have to call my device center to see if they have it in stock before going there.
This is my 2nd Lumia 920. The first had the problem -- VERY bad after 2 months and blowing helped. But I can see the dust over the camera lens and now my phone's gotten flaky again ... HUGELY disappointing that something so simple would be overlooked ... and really a little seal inside would have fixed the whole issue. It's not like Nokia hasn't had this problem before. I had it with the 6010 flip phone ... so much dust I could barely read the screen. With my E71, it was not a problem. But this is disappointing ... because I LIKE this phone ... more than any other I've had.
Has anyone tried a sealing method?
11-04-2013 12:49 - edited 11-04-2013 12:51
What is really good news, pxdolan? Have you found the cure which permanently fixes the problem? As for trying a home made sealing method I'm sure you are aware that opening your phone will invalidate its warranty.
I checked a few pages and found two important advices to get the proximity sensor above Nokia-logo work again (well it works but dust makes it think it is on my ear even if it is not):
1.First aid: Squeeze the upper left corner of the phone - the display will come visible and you can end the call etc.
2. The fix:Use vacuum cleaner to take the dust away. I used it for every hole around the phone.
My 920 is two months old and I think it is not too bad now that I know what to do especially because the device is so nice to use. However it would be great if Nokia finds a solution and launches free repair program like there are for cars nowdays.
I cannot believe it but your trick IS WORKING!
I had this problem with my first Lumina 920 and did a hard reset, which let me with a bricked phone (the famous gears). I had to send back my phone for repair at this time. Now, 2 months later, I have the same proximity sensor issue. I was going to send my phone for repair again when I saw your post. I tried your tips about blowing air along the top edge and... It worked!
Thanks for sharing the tips and saving me the trouble to send back the phone to repair. I agree, it's a awfully performance for this phone.
Although dust still gets in at the FFC, the blanking issue has stopped since the firmware update couple weeks ago. They even mention it in the update notes.
I had problems with two 920's, I now have an HTC One. I was lucky the shop agreed to the swap.
I found this really helpful;