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Did something happen to your phone prior to this? When was the last time you've updated your phone's software and system apps? Here are some troubleshooting steps that you may try:
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27-07-2014 15:25 - edited 27-07-2014 15:30
I've tried shutting off and on, trying different numbers, and the recorder and other microphone apps don't work either. Non loud speaker conversations work and so do earbud/headset microphone calls. I've also tried volume controls, quiter area, no the mute button isn't on but it acts as if it were. I have a case for it but it does not block either microphone.
I've had the phone for three months. about a month and a half ago it fell and the screen shattered. Since it was going to cost more to have the screen fixed than what I paid for the phone I ordered a screen on Ebay and did it myself. But the speaker phone calls still worked after. Then a month ago I got a new SIM card because the one it had wasn't Wifi callng compatible. Speaker phone calls still worked. It hasn't been updated recently, but needs some updates. Then about a few days ago this happens. It's like the speaker phone's microphone is bad.
Thanks for sharing all this info, Lupita72. You can try checking for available update for your phone & see if it will make changes. To check if the Lumia Cyan software update is available in your region, go here: http://www.nokia.com/global/support/software-updat
Well I updated the Phone and now it works! I wonder what would have made it stop working and how an update could have fixed it. But the important thing is that it works!
Sorry to hear this, Lupita72. To verify, you updated the software of your phone to the Lumia Cyan or just its system apps? Does the same thing happen when using a compatible wired headset? Can you try the fixes I have listed on my previous post? Let's see if there's any changes. By the way, mind telling me where you're located? This is for me to provide you the correct link in case I'll be needing to give you one. Hope to hear from you soon!
I appreciate your detailed response, @Lupita72 . The Lumia Cyan is still in "Under testing" status for Lumia 925 from T-Mobile that's why you can't update it yet. No worries, your phone will automatically receive a notification once it's available. Software updates are being released gradually, so we ask you to be patient. For mroe info, see this: http://www.nokia.com/global/support/software-updat
You can also use the Nokia Software Recovery Tool to try fixing your phone: http://www.nokia.com/us-en/support/product/lumia92
Let's see if this will make any improvements.