[franchy]

I have tried to do a hard reset on TWO of the nokia lumia 920 phones we have in the house and they both are stuck on running gears for about 8 hours now and I have no clue on how to make it work anymore. It's just stuck on the same screen... running gears. Help please.

[farby]

Just let the Battery run out ..Then keep on charging .. See if you get it running after 20-25 minutes ...

Else, you need to visit Nokia Care

[smearp]

I have the exact same problem on the exact same phone.  I (tried to) reset the phone as documented here: http://www.windowsphone.com/en-US/how-to/wp8/basics/reset-my-phone.  The phone restarted, and has been sitting with spinning gears for about 4 hours now.  I also tried a hard reset (volume down + power + camera) and the phone just restarted and went back to the spinning gears.  Any solution short of sending the phone in for repair?

[smearp · Accepted solution]

Okay, I contacted Customer Care chat. They said:

Normally, it takes only 30 minutes at most to reset it. In the event that it would take longer, like what happened here, you can press and hold both on the volume down button and power key for about 10 seconds.

The phone should then reboot. If the phone would still be stuck to spinning gears, here is a hardware reset that you need to press.

Input these keys on the following sequence, press them one key at a time:

Volume up
Volume down
Power key
Volume down

Make sure that you try this while the phone is charged. 

When I did this... the gears continued to spin for about 5 minutes, but then the phone restarted and made it back to the "Welcome to your phone" screen.  Success!

[adrianhughes]

thanks for the feedback Smearp,

someone should mark this thread as a sticky then, because it managed to get the phone out of the spinning gears loop

[Smetad_Anarkist]

Hi

I'm trying to awaken my phone after it got stuck in the loop.

Did you just push the buttons like push, push, push or did you hold them down for any period of time? Did you do this during the spinning gears or during the boot when the nokia logo shows?

[smearp]

Hello Smetad-

I rebooted the phone by holding Volume Down + Power.  Then, when it was at the AT&T Screen I pushed the above key sequence (one at a time).  I did it again at the Nokia screen for good measure.  The Gears spinned for about 5 minutes and then it rebooted to the "new phone" startup screen.

[OsborneCox]

This worked for me after trying to resolve the spinning gears from a phone wipe I sent. Thanks.

[skesmizio]

THANK YOU THANK YOU THANK YOU SO MUCH!

[faceroll]

i have tried doing the above sequence at the nokia logo screen but the gears are still spinning endlessly.

[tiny_chef]

Hi faceroll,

Welcome to Nokia Support Discussions!

Given the situation, I would suggest taking the device to the Nokia Care Point (NCP) for an assessment. You can see this link to check the nearest NCP in your area: www.nokia.com/support

[XinaPower]

I bought my Lumia in Saudi Arabia when i was there on a business trip, warranty there is for 1 year, the box says 1 year, the receipt says one year, when I go to the Nokia web site the info I got is that the phone is out of warranty, **bleep**... SO I am now stuck to a phone that those not hang up and now its stuck on those F.. gears. Oooo men why did I left my Iphone...

[periwinkle28]

---

XinaPower wrote:
I bought my Lumia in Saudi Arabia when i was there on a business trip, warranty there is for 1 year, the box says 1 year, the receipt says one year, when I go to the Nokia web site the info I got is that the phone is out of warranty, **bleep**... SO I am now stuck to a phone that those not hang up and now its stuck on those F.. gears. Oooo men why did I left my Iphone...

---

Thank you for posting and welcome to the forum. 

We would like to apologize for the inconvenience. Regarding the warranty, are you trying to check it on http://www.nokia.com/sa-en/support/troubleshooting/warrantychecker/ ? Your phone comes with a one year warranty starting from the date of purchase provided that the phone has no physical or liquid damage and provided that you have a copy of the proof of purchase. 

You can try to contact you local Nokia support by going to http://www.nokia.com/sa-en/ , select "Contact us" for more information about the warranty policy. 

On the other hand, regarding the spinning gear that you are seeing on the screen of the phone, have you tried the troubleshooting steps provided by our communities? If yes, then you can now try doing these simple workarounds:

1- Wait till phone battery completely dies

2- Remove Sim

3- Put phone on wall charger

4- Let charger charge the phone and turn itself on automatically (do not power it on Manually)

Hope these information help.

Regards,

periwinkle28

[atlgator]

Bravo! Great post. It worked for me, too...

---

smearp wrote:

Okay, I contacted Customer Care chat. They said:

Normally, it takes only 30 minutes at most to reset it. In the event that it would take longer, like what happened here, you can press and hold both on the volume down button and power key for about 10 seconds.

The phone should then reboot. If the phone would still be stuck to spinning gears, here is a hardware reset that you need to press.

Input these keys on the following sequence, press them one key at a time:

Volume up
Volume down
Power key
Volume down

Make sure that you try this while the phone is charged. 

When I did this... the gears continued to spin for about 5 minutes, but then the phone restarted and made it back to the "Welcome to your phone" screen.  Success!

---

[LoneWolfe]

Thank you. Thougt my phone was bricked for sure.

[slysy]

Many thanks for posting the fix - worked great for me

[joerobertson]

PLEASE HELP 

About a month ago I was prompted on my phone that an update was available. I went to update it and it got stuck on the spinning gears for about 24 hours straight.

Methods tried: soft reset (volume down and power)

• I've tried a hard reset (volume down, power, and camera)
• soft reset and do the volume up, down, power and down on the nokia boot screen
• letting the battery completely die and charge it back up

I simply don't know what else to do and I really just want my lumia back up and running. It has some physical damage on the outside of the phone so AT&T won't just replace it (again, this has happened once before). Please help with any suggestions you may have and methods to try. I really just want my phone back =\ 

Thanks! 

Moderator's Note: This post was edited to remove references to tools mentioned which may cause unforeseen damage to the phone.

[pjmaroun]

Wow.. this is a bad experience.. I've been out of a phone for two days and finally got it to work by removing the SIM and letting the battery drain.  I hope this gets fixed.

[shahabas]

Thank you dear . it is worked for me. but i dont know how long my phone will be ok

[bsd107]

My ATT 920 was stuck on the spinning gears for over 30 minutes (I've been through this before and had it go over 8 hours without stopping, so I'm not waiting).

I tried the key sequence at the spinning gears - no effect.

So I restarted with vol down + power, then entered the key sequence at the Nokia screen.  I also then tried entering the key sequence at the ATT logo screen, but the ATT logo screen disappeared really quickly after I had only got the first two keys in the sequence entered.  This makes me think that the proper time to enter the key sequence is at the Nokia logo screen.

However, after 20 minutes, still stuck on the spinning gears.....