- normal 2G phone calls-Internet surfing-charging
-they need to replace the whole board for the phone-I've asked to hand me a written technical report with this ;and they refused ;and said that I cant have it till they hand me the mobile and make me sign off the delivery .-I'd to write down another complaint [while the old one was not replied yet ] ,and got a photo copy for it .
I too sent my Nokia 808 PureView (the famous 3g hardware bug and other problems) to Nokia Care Egypt on 22/9/2013 and till now 27/10/2013 (35 days **bleep**!!) didnt receive the handset after being given 2 dates for delivery and lots of contradiction in the causes of the delay and when to get the phone. I even filed a complain in their investigation department and nothing till now. I mean if this how a premium device owner gets treated then i will make sure no one i know will ever buy a nokia device again for good. And I will file a suit against Nokia Care for this abuse and violation of consumer rights (already filed a complain in NTRA)
Just got my phone back from Nokia Care Egypt and they switched the motherboard (essentially meaning a new phone with a new IMEI minus the touch and the cover). As i said in my previous post they kept me waiting for 37 DAYS and after receiving the new phone it had Belle fp , OMG they didnt even bother to check on the SW and update it .. I mean dont they have a code of conduct or something. Anyway told them and then updated it now to the latest version.
Of course the next "Fight" will be on how to transfere the extended warranty i had with the old phone to the new one.
My verdict Nokia Care is incompetent and i dont recommend anyone to deal with them.