[manirohit]

Hi  there ,

I am having a strange issue on my lumia 800.

i have installed WhatsApp  on lumia and it was working properly.

but when i reopened the application neither it is sending message nor it is receiving messages.

I have reinstalled it bt problem still persists..

Please Help

[hemble]

The WP7 version of whatsapp is a really poor imitation of the Iphone or android versions. I have been really disappointed with it on my Lumia too. I have problems with push notifications, time stamps sending and receiving. But all these are issues with the app itself, it is a new platform that it is running on. If you have a look at the reviews of the app in the market place most are quite negative. So it isn't really a nokia issue or even a WP7 issue, it is the app itself.

[N8one]

I have to agree with Hemble here. 

I'm afraid neither Nokia or Microsoft can control how well 3rd party apps are written, however I am suprised they let it through quality control, which is usually quite strict on marketplace. 

Just keep an eye out for updates, it will get better in time. 

[imRachel]

Does the problem occurs when you using wifi connection? Im having the same problem too, it took hours to deliver/reveive the msg. I wonder its the network issue of the app itself as if sometimes can work perfectly at some area. 

[elCoco]

Same issue here! It doesn't matter whether I'm on 3G or Wifi, Whatsapp won't deliver my messages. It seems that the connection is lost for this particular application (all the others working over any connection).

Then when I restart the phone, the app connects and sends and receives all missed messages, but what0s the point of receiveing a message 4 hours later...?

It's really useless. I've switched back to standard sms, but I miss WhatsApp group chat from my old Symbian.

[Harshs_30]

For me it works on Wifi however when im off wifi i can not receive or send texts :/

[RohitSingh]

I had a similar problem on mine, but its solved now.

Whatsapp was receiving toast notifications (when on 2G) for incoming messages but messages were not getting received or sent. However, it was working fine on wifi. Have you tried using it on wifi??

This is the solution that worked for me:

I am on Vodafone in India. Vodafone provides two services for accessing net on phone - Vodafone Live (VL) and Vodafone Mobile Connect (VMC). By default, my Lumia was using Vodafone Live. So I called up the customer care ppl and asked them to deactivate Vodafone Live on my number. Now I am using net through VMC on my phone and whatsapp is working perfectly fine. I have even successfully sent and received audio clips and pics through it (while on 2G). 

Hope it helps.

[trishagoa]

hi rohit, I'm facing a similar problem on my lumia 710 and use vodafone number.. u thnik deactivating vodafone live will solve my problem aswell..? please let me know.

[nikkswest]

i have both VL and VMC active on my phone.. and i am using VMC.. still it doesn't connect.. 

[nikkswest]

Hey Rohit.. It works.. I deactivated my VL and whats app is working now.. only VMC should be active it will work.. 

Thanks Rohit and all  of you with the same problems with whats app (vodafone India) try this fix it works.. 

[black2710]

I'm having the same problem. I'm using tata connection with my lumia 800. browsing is fine but whatsapp doesn't work. though it workd well in wifi.

[pranabss]

Hi there black2710... I have a docomo and a lumia 800 and was facing the same issue. Today i opted for the Rs 250 unlimited 3G plan. And my GPRS stopped working completely. So i called up Help Centre, and the the executive asked me to change my APN to "TATA.DOCOMO.INTERNETHVC" without quotes . After restarting my phone... Whatsapp and all my other apps started working perfectly. Its neither a Nokia issue nor a Whatsapp one. Its a service provider issue of the APN. So go ahead...change your plan and your APN settings to "TATA.DOCOMO.INTERNETHVC" and enjoy your amazing Lumia 800

[Ashish11]

If anyone over here can help me out with my issue....m using idea and whatsapp doesnt wrk on my lumia 800 on 2G nd 3G.its wrks perfectly on wifi.....i chngd my apn to internet but no solution....can anybody help me out here

[RaiAnish]

Thanks A lot Rohit. At the moment its working fine. Can You tell how to actually get Vodafone Live deactivated but?

[indeed]

Hi pranabss,

i've got the same issue suddenly. whatsapp was working fine till yesterday.. but now it refuses to connect using cellular network.. i've noticed the issue just after i installed "Network Setup" app. but any ways.. since docomo does not provide 3G in mumbai i'll have to stick with 2G.. but can u plz help me in changing the APN settings.. i'm very new to the smartfone world n i've no clue how to change the setting. plz help me put.. thanks in advance..:-)

[Saikrishh]

I m 4m nagpur and using tata docomo... M facing 2 probs... First is same as all above... Dat crack whatsapp n 2nd i m nt able to activate 3g on my lumia 800... So plz plz plz guys... Help me out. .. .

[pranabss]

Hi indeed

Go to settings --> mobile network --> edit APN / Add APN

In the APN Box add

TATA.DOCOMO.INTERNET

OR

TATA.DOCOMO.INTERNETHVC


By the way i know that 3G is available on Docomo in Mumbai. I have personally used a lot of times..

[Puspraj]

Hi, does it simply means that one shud have 3g connection for using whatsapp on lumia 800 platoform??As, I had android and bb earlier and whatsapp working fine on same tata connection i.e. 2g/3g.

[abbz]

Its not working on my lumia 710. I changed APN ADDRESS TO TATA.DOCOMO.INTERNETHVC but nothing changed.

[Viswa_Namburi]

its not working on my 800 too when on mobile network ,but works fine on my WiFi.