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cant connect to internet on wifi or network. lumia...

New Member
lwebb
Posts: 1

cant connect to internet on wifi or network. lumia 820

problem connecting to the internet, it says that i am connected to the wifi and able to use my data on my network but it wont let me onto the internet. is this a software issue or do i just need to adjust my settings? any solutions would be appriciated. (im on orange if that helps)

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Mobile Sensei
adrianhughes
Posts: 9,460

Re: cant connect to internet on wifi or network. lumia 820

hi there,

have you checked that you have the correct data settings from Orange and that your data plan is activated? would also pay to turn your phone to Flight Mode, then turn on WiFi and see if you are able to connect to the WiFi hotspot.

If still problems, then try performing a soft reset (pressing the volume down and power buttons together until the phone vibrates), and also check that you have all the Nokia system app updates in the Store.
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