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internet not working

Contributor
Jayanthvadyala
Posts: 5

internet not working

internet stops working for no reason.i don't know if its problem with the phone ,but the net starts working after i reset the phone,but i guess resetting every other day is not the solution ,please help 

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Ex-Moderator (Retired)
Raoul_Duke
Posts: 3,173

Re: internet not working

Hi

Thank you for your post. This does sound a strange problem, are you doing anything in particular before the internet stops working?

Is this happening via the WiFi or through your 3G connection?

If you can supply a little more information.

Regards

Raoul_Duke
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Counsellor
abjbhat
Posts: 57

Re: internet not working

[ Edited ]

I have this exact problem myself. I dont know what causes it. The entire day I've been struggling to get this phone to connect to the Internet.

 

I have a Lumia 800. A friend of mine has the Lumia 710. Out of the blue, the Internet just stopped working. This happens over the mobile network connection. The phone shows an 'H' or 'E' signal but no Internet. There's no problem over WiFi. I can confirm that its not a mobile network problem as my other phone (an E6) has no problems connecting to the same network provider.

 

I had to reset my friend's Lumia 710 to get the Internet working again. Looks like its my turn today.

 

Also, while we're on the subject why does the Lumia 800 have such a big problem getting a 3G signal?

 

edit: Both phones exhibit this behaviour before and after the Tango update.

 

Present: Lumia-820
Past: E6, L-800, N8, N900, 5800 XM, 6500 Slider, 6303c
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Contributor
Jayanthvadyala
Posts: 5

Re: internet not working

i do nothing in specific before the internet stop working...it just stops working!!!!!...well few times the internet explorer works but marketplace and the inbuilt fb chat stop working.... i dont think smthing is wrong with the mobile but some glitch in the software, please look into it.

 

well one more thing this happens wen i change the sim also....

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Ex-Moderator (Retired)
Raoul_Duke
Posts: 3,173

Re: internet not working

Does this happen with your WiFi, 3G connection or both?
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!
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Contributor
Jayanthvadyala
Posts: 5

Re: internet not working

connected to wifi the piece works just fine .. its only with the 3g connection.. it shows "E" or "h" but no net...

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Ex-Moderator (Retired)
Raoul_Duke
Posts: 3,173

Re: internet not working

Have you tried contacting your network provider?

Just to advise getting a H is faster than a 3G connection but E is slower than both.

If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!
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Contributor
Jayanthvadyala
Posts: 5

Re: internet not working

ya they said my phone is connected to their server.........

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New Member
AmitMagar
Posts: 4

Re: internet not working

Thats right I just got my 710 and having the same problem....

 

Attaching a file, there you can see 3G signal and the page cannot be displayed error.

 

@Raoul_Duke - Please let us know a way out of this..

 

Have posted the detail problem on this link: http://discussions.nokia.com/t5/Nokia-with-Windows-Phone/Internet-Problem-Nokia-Lumia-710/m-p/152073...

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Ex-Moderator (Retired)
Kosh
Posts: 3,113

Re: internet not working

[ Edited ]

 

Make sure the apn for your carrier is set up correctly. When it is not you might still be able to connect to the data network(which is when the indicator will show) , but will not be able to transfer any data.

 

You'll find the correct settings on your carriers website, these can be entered in Settings>mobile network>add apn. Please be aware that these settings will change if you switch network. It may also be required to enable roaming in Settings>mobile network>Data roaming options 'roam'.

 

Kosh

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New Member
AmitMagar
Posts: 4

Re: internet not working

I have activated all the services in the settings and APN is also right which is working in other nokia phones.

 

Only my Lumia 710 is having the problem

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New Member
AmitMagar
Posts: 4

Re: internet not working

Just resetted the phone and freshly started the setting manually and not automatic which is reccommended.

added office email and live ID.

Till now its working like a charm. :smileyhappy:
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Contributor
Jayanthvadyala
Posts: 5

Re: internet not working

amit .. wat are the settings u have made please tell

 

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