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my screen freezes when i make a call!!

Advisor
strongdumplin
Posts: 16

my screen freezes when i make a call!!

As soon as i press call my screen freezes. It has only just started doing this. I have tried a factory reset witch had no effect. I think it may be the proxsymitary sensor. Is there anything i can do or dose it need to be fixed?
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Advisor
strongdumplin
Posts: 16

Re: my screen freezes when i make a call!!

I have the Nokia lumia 920
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Mobile Overlord
adrianhughes
Posts: 10,083

Re: my screen freezes when i make a call!!

are you using a screen protector or phone case that may be covering the proximity sensor? also check that you are up to date with all the latest Nokia system app updates in the Store, and if you haven't already, upgrade to the Portico update if it is available to you.

if you are still having problems, you will need to take your phone back to your point of purchase, or if they are being less than helpful, to Nokia Care: http://nokia.com/support
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Advisor
strongdumplin
Posts: 16

Re: my screen freezes when i make a call!!

When will this update be available in the UK.
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Mobile Overlord
adrianhughes
Posts: 10,083

Re: my screen freezes when i make a call!!

received it yesterday myself, so bingo, check again today! :smileyhappy:
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Advisor
strongdumplin
Posts: 16

Re: my screen freezes when i make a call!!

[ Edited ]

i have done an update search and nothing.

i have attache a screen shot of my setting for you have a look at to see if it mactes yours.

why is that some people have got it and some haven't is to do with witch carrier you are with?

 

Moderator's note: We have removed the screenshot on your post as it contains the IMEI number of your phone. It is unwise to publish personal contact information on a public forum. You may include again a screenshot but please hide or remove the IMEI number. 

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Mobile Guru
93tid
Posts: 3,261

Re: my screen freezes when i make a call!!

Please remove that screen shot, it contains your phone's IMEI, which should not be shared in public for your own good.

 

Adrian, like myself, has an unbranded SIM-free CV GB version of the 920 and we got the update last night. I see you have an EE handset and the update has been available for such handsets for at least a week, so you should be able to get it fairly soon. Make sure you are using WiFi and that the phone is fully charged when you check.

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Advisor
strongdumplin
Posts: 16

Re: my screen freezes when i make a call!!

thank you i wil try again tonight when i get home from work.

 

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Advisor
strongdumplin
Posts: 16

Re: my screen freezes when i make a call!!

I have just got home and cheeker and guess what still no up date. This absolutely ridiculous some people can get and some carn't, you need to sort this out Nokia. Looks like I will scraping this phone and going to get an android at least they are reliable. I am already on my 3rd replacement 920 not a happy chappie. Nokia you are. Losing your way sinking faster than a sinking ship.
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Advisor
strongdumplin
Posts: 16

Re: my screen freezes when i make a call!!

I am still waiting for a response after my fault was escalated Nokia care team. call this good service.
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