[jollewagen]

From within OVI - When I click "Tools", "Add new device", the "Use Bluetooth instead" option is greyed out.

I have an HP Laptop - its a ProBook 4520S.

The Bluetooth is enabled and working (I can pair with my phone using the Windows 7 builtin functionality)

I have obtained and installed the very latest bluetooth drivers for the notebook - Thanks HP.

I have updated my phone to the latest firm ware. - Nokia 6303i Classic. v09.83 21-09-10 RM-638. Thanks Nokia.

I am running Windows 7 64bit Pro.

OVI works fine with the USB cable.

I would very much like to Sync using bluetooth - why is this option not available to me.

Please help.

[jollewagen]

More information from OVI - System information:

Nokia Ovi Suite 3.0.0.284

PC Connectivity Solution 10.50.2.0

Connectivity Cable Driver 7.1.36.0

Nokia Ovi Suite Software Updater 2010.44.0.60888

Maps Service API 4.0.24.1

Nokia mPlatform 2.7.44

Ovi Desktop Sync Engine 1.4.1.42

Operating system:
Microsoft Windows 7 64-bit Edition
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385
- Mozilla Firefox 3.6.13 (Default browser)

Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385), In use.

Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- USB Modem Driver 6.1.7600.16385
- EHCI eUSB Miniport Driver 6.1.7600.20589

[bling1987]

Hi

I am having the same problem please can we find a way to fix this.

[bling1987]

I found that I am using Motorola Blluetooth Ver 3.0.41.258 on my laptop.

Here is my Information form Ovi

Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- EHCI eUSB Miniport Driver 6.1.7600.20589

I think Ovi is not picking up the Bluetooth of the Motorola. Is there a way to fix this as I will like to get my Phone connected to OVi again via Bluetooth.

[martinandersen]

Hi there i have the same problem!

I have a new Nokia N8

ant help from nokia ?

BR

martin

[SBS1976]

---

martinandersen wrote:

Hi there i have the same problem!

I have a new Nokia N8

ant help from nokia ?

BR

martin

---

Do you have a solution already? I have the same problem with the Bluetooth from the Probook 4520s.

I want to use it to sync my agenda......now i have to use the USB cable averytime, this it not a option.

[mobile_cracker]

@jollewagen & SBS1976

There is a new version of NOS 3.0.0.290 available, which has got improved features and bug fixes. Please upgrade to the new version and hopefully it solves the issue.

Cheers

[seppuku]

I have the exact same problem with my brand new Dell Mini 1018 (Windows 7 Starter). The Ovi suite (ver. 3.0.0.290) "Use bluetooth instead" is greyed out and when trying PC Suite enabling BT connection reports "Cannot use the connection type.Check that all the needd hardware,software and drivers are available. (Code: OpenMedia)".

I have paired the phone and I can transfer files back and forth. USB connection also works, but I need BT.

[seppuku]

Playing with drivers has indicated that when I removed Motorola driver from the system, Windows replaced it with generic driver AND Nokia OVI suite enabled the Bluetooth option, but it wasn't able to find any BT hardware. Back to square one.

[seppuku]

Hi, Nokia. Have you included this bug in your bug jar?

[mamicd]

Yeah, I have the same problem. I googled the web, thought it was somthing with my configuration, but i see a lot of people have this problem.

Common Nokia, do saomething about this!

This is my config:

Nokia Ovi Suite 3.0.0.290

PC Connectivity Solution 10.50.2.0

Connectivity Cable Driver 7.1.36.0

Nokia Ovi Suite Software Updater 2010.44.0.60888

Maps Service API 4.0.24.1

Nokia mPlatform 2.7.44

Ovi Desktop Sync Engine 1.4.1.45

Operating system:

Microsoft Windows 7 64-bit Edition, Service Pack 1

Language: English

Detected internet browsers:

- Microsoft Internet Explorer 8.0.7601.17514

Detected Bluetooth stacks:

- Microsoft (Version: 6.1.7600, Build: 16385), In use.

Detected USB drivers:

- USB Modem Driver 6.1.7601.17514

- EHCI eUSB Miniport Driver 6.1.7601.17514

Nokia Ovi Suite 3.0.0.290
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.45
Operating system:Microsoft Windows 7 64-bit Edition, Service Pack 1Language: English
Detected internet browsers:- Microsoft Internet Explorer 8.0.7601.17514
Detected Bluetooth stacks:- Microsoft (Version: 6.1.7600, Build: 16385), In use.
Detected USB drivers:- USB Modem Driver 6.1.7601.17514- EHCI eUSB Miniport Driver 6.1.7601.17514

[VFRBoy]

 am having the same problem on my MSI U130 netbook, but BT works OK on my desktop PC (MSI mobo)

Nokia - over to you!!

[seppuku]

For XP users - this is worth checking:

http://bluetoothinstaller.com/

Check your Hardware Id and if it's there, you can replace the OEM driver with a generic one, this solves a lot of BT problems in XP.

[Nariko]

Hi there. i have exactly the same problem with my MSi U135 DX and a windows 7 starter.  my bluetooth is 2.1 EDR. i send many emails to Nokia Customer support and no one could give the right answer. 

[seppuku]

I have just updated Ovi Suite to version 3.1.0.91 and the problem is still there. No Bluetooth.

[kenja]

I have the same problem in connecting my N8 and my laptop (HP ProBook 4720s) OS windows 7 64-bit  using motorola bluetooth 3.0.41.258

I tried to play with drivers but this ended up as Seppuku reported

AWAITING FOR A FIX!!

[rajeevatdelhi]

Nokia E7-00, Nokia C2-00, Nokia 5800, E71, E72 all these phones do not connect to my laptop MSI GX660.

Bluetooth option in OVI is greyed out

When will the fix be available

Laptop has motorola bluetooth software

[seppuku]

Any reaction from Nokia personnel? Do I need to buy a new laptop again for traveling or can we expect a fix this year?

[seppuku]

New version out: 3.1.1.78

No fix. I'm becoming fed up with this.

[pineapple]

Latest Nokia Ovi Suite does not like my windows 7 software and says it is incompatible. It has high jacked the bluetooth software.

---

jollewagen wrote:

From within OVI - When I click "Tools", "Add new device", the "Use Bluetooth instead" option is greyed out.

I have an HP Laptop - its a ProBook 4520S.

The Bluetooth is enabled and working (I can pair with my phone using the Windows 7 builtin functionality)

I have obtained and installed the very latest bluetooth drivers for the notebook - Thanks HP.

I have updated my phone to the latest firm ware. - Nokia 6303i Classic. v09.83 21-09-10 RM-638. Thanks Nokia.

I am running Windows 7 64bit Pro.

OVI works fine with the USB cable.

I would very much like to Sync using bluetooth - why is this option not available to me.

Please help.

---