[575leon]

Still having problems connecting C7 to Ovi Suite. No way to update software. None of sollutions on support discussions helped. After plugging in USB cable Suite fails to recognise C7 device. After plugging USB cable, PC registers C7 under device manager. Suite launches but fail to recognise C7. Keeps on asking to connect phone. Windows 7, 64 bit. Suite ver.: 3.4.41. Phone software 022.014.269.06

[astra2025]

Hi 575leon, 

Welcome to Nokia discussions board! 

I advise you to uninstall Nokia Suite from your PC, download a PC Optimization and Cleaning program to clean Nokia Suite registers. 

Then reinstall Nokia Suite from this link. 

And connect your device again to your PC and see if Nokia Suite detects your phone. 

Let us know how you get on and feel free to post any other questions you may have. 

Regards, 

astra2025

[Jampe]

@ 575leon,

Could you please submit an error report first of all. Then if you have not tried yet, you could download the beta version of Nokia Suite 3.4.48. Could you also please link to the thread(s) in which you have received troubleshooting, so we know what you have already tried. 

Hope the beta works.

Jampe

[575leon]

No luck unfortunately.

Still says "phone is not in PC Suite USB mode. Nokia Suite could not recognnise you phone. Try disconnecting and reconnecting the USB cable"

Phone is indeed in USB SUite mode.

Any other advice?

[575leon]

Hi. Filed error report. I downloaded ver 3.4.49 but still same problem. Don't know how to link threads but I tried all the sollutions found under "C7 connection problems OVI Suite"

ANy other solution I can try?

[magovoru]

Hi 575leon

Could you please follow these steps and check?

1. Disconnect your phone from PC if connected.

2. Open Control Panel and go to ‘Programs and Features’

3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’

4. Click on the ‘Change’ button on top toolbar.

5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.

6. Restart the computer if prompted.

7. Now connect your phone to the PC. Driver installation should complete and Nokia Suite (hopefully) should detect your mobile properly now.

[Jampe]

@ 575leon

You can also go to Start > Control panel > Devices and printers > Find the phone > Right click > Delete. Then try to reconnect.

Jampe

[575leon]

Followed all the steps and device was updated succesfully but still fails to recognise device in Suite. Keep on asking to "change the USB mode to Suite mode" but phone is in Suite mode. Picks up phone as generic Nokia device.

Still not working

[575leon]

Done it several times in past as well but still no success.

Sorry, need more suggestions

[Jampe]

Could you please copy & paste the url of the thread "C7 connection problems OVI Suite", as I didn't get a match when I searched for it. Just find the thread > go to the address bar > select the address > right click > copy > paste the address to the post.

[575leon]

Here are some of the threads I tried (unsuccesfully):

/t5/Nokia-Suite/cannot-connect-c7-to-ovi-suite-says-not-connected-via-ovi-suite/td-p/1035375

/t5/Nokia-Suite/Nokia-C7-connection-with-PC-using-Nokia-Ovi-Suite-problem-to/td-p/1278285

http://betalabs.nokia.com/apps/nokia-ovi-suite-3-0-beta/bugreport/23343/problem-connecting-nokia-c7-...

/t5/Cseries/C7-Ovi-Suite-problem/td-p/1237809

http://discussions.nokia.co.za/t5/Nokia-Suite/Nokia-C7-connection-with-PC-using-Nokia-Ovi-Suite-prob...

[magovoru]

Hi 575leon,

I have got your error report.

Could you send again error report but please provide the log files and email address?

We can only take a detailed look at your problem if you provide us the log files from your PC.
Without log files we can't proceed further.

[575leon]

Please explain log files and email adress? You can find my email on registration page but not sure it is advisable to post it on web?

[magovoru]

Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

Check the step 12b for the log files.

[575leon]

OK, resubmitted again. Please have a look on your side

[575leon]

ANy feedback from the experts? You all became quiet now?

[magovoru]

Hello 575leon,

Are you using the hub? 

Could you try to connect your device dirrectly to USB port? 

Could you try also to connect to the different USB port?

I hope it helps.

[575leon]

Hi.

Marina

Not sure what you mean with "hub" but I use a normal Nokia USB cable (CA 1010) to connect direclty to PC USB ports. I've used different ports and used other cables as well. No improvement.

[magovoru]

Hi 575leon,

One more question.

And you didn't have any connection problems with previous versions of Nokia Suite, you face this connection problem only with 3.4 version?