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Cannot install Nokia Suite

New Member
esieens
Posts: 5

Cannot install Nokia Suite

I'm getting the follwing error for a couple of files when installing the suite:-

"Something's gone wrong. module c:\program files (x86)\Common Files\Nokia\Tss\Communication API\cmn_usbdcm.dll failed to register. HRESULT -2147010895. Contact your support personnel"

 

I have tried to uninstall/re-install. I have manuallay deleted all Nokia folders and run cccleaner to remove Nokia registry keys.

 

Any idea what to try next?

 

Thanks

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Employee
taza99
Posts: 102

Re: Cannot install Nokia Suite

Hi esieens,

Could you check your Intermediate CA certificates the following:
1) Please go here:
http://www.verisign.com/support/verisign-intermediate-ca/code-signing-intermediate/index.html
to update your Intermediate CA certificates.
2) You will see 2 boxes with garbled text - one primary and one secondary.
3) Please copy and paste the text each into a text file using a text editor
such as notepad. Then save those files with a .cer extension.
4) Then import those certs into Windows by right clicking on those .cer files
and selecting Install Certificate from the menu.

You can also try to download it again the complete Nokia Suite installer package.

If it does not help, Could you please attach a screenshot here in this post?

 

It will help investigating the problem more quickly.

 

Thanks,

Best regards,

taza99

Nokia Suite Team.

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New Member
esieens
Posts: 5

Re: Cannot install Nokia Suite

No luck. Installed the certificate and re-downloaded the install exe. Still same problem.

Screenshot attached.

Thanks

 

 

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Employee
taza99
Posts: 102

Re: Cannot install Nokia Suite

Hi esieens,

 We are now investigating your problem, you will be notified about the solution!

 Thanks,

Best regards,

taza99

Nokia Suite Team.

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Employee
Posts: 78

Re: Cannot install Nokia Suite

[ Edited ]

Hi,

 

This has nothing to do with certificates. Most likely your system's VC++ runtimes are somehow corrupted.

 

Try installing this:

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=14431

 

Running repair for your current Nokia Suite installation should fix it too.

 

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Employee
taza99
Posts: 102

Re: Cannot install Nokia Suite

Hi esieens,

 Has the suggestion given by Anttih resolved your problem?

 

Best regards,

taza99

Nokia Suite Team.

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New Member
esieens
Posts: 5

Re: Cannot install Nokia Suite

No luck so far.

 

I have uninstalled/re-installed the vc++ libraries but still having the problem. Will try again tomorrow.

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Employee
taza99
Posts: 102

Re: Cannot install Nokia Suite

Hi esieens,

 If you get the same error again even installing the VC++ libraries. I would recommend you to repair your Windows installation. This might also help resolve your issue.

 

Waiting for your next reply.

 

Thanks,

Best regards,

taza99

Nokia Suite Team.

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Employee
Posts: 78

Re: Cannot install Nokia Suite

[ Edited ]

If repair doesn't fix this then download dependency walker from http://www.dependencywalker.com/. It's easy to use program which doesn't require any installation. Just download and launch it. Then browse to "c:\program files (x86)\Common Files\Nokia\Tss\Communication API\" and simply drag and drop cmn_usbdcm.dll to dependency walker window.

 

What you should then see is pretty much what I have in the attached picture. Complains about GPSVC.dll and IESHIMS.dll are fine, but if you have something else then that should be the problem.

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New Member
esieens
Posts: 5

Re: Cannot install Nokia Suite

Many tahnks for your help!

See screenshot attached for the error I get.

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Employee
Posts: 78

Re: Cannot install Nokia Suite

Ok. It's definately runtime issue. If repair didin't fix it then try installing vcredist_x86.EXE fromhttp://www.microsoft.com/download/en/details.aspx?id=26347

 

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New Member
bamzek009
Posts: 3

Re: Cannot install Nokia Suite

my chat , mail application and other social application had stopped working on my nokia asha 200
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Employee
magovoru
Posts: 345

Re: Cannot install Nokia Suite

Hi bamzek009,

 

You can try to download 3.4.16 beta release from http://betalabs.nokia.com/apps/nokia-suite-beta/download_and_installation

 

 

You can use same Nokia Account credentials to login to Nokia BetaLabs site.

Cheers,
Marina
Nokia Suite team

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