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Re: Error code: 12017 - I cannot upgrade my softwa...

Registered Member
Blazej
Posts: 4

Error code: 12017 - I cannot upgrade my software to newer version - E52

Hello,

 

I use Nokia Suite 3.2.100 and Nokia E52. Nokia Suite found a newer version of software for my E52. Downloading complete succesfully, creating backup before installing also, than I see - "Preparing for installation" and after few seconds appears a message with na error code: 12017 ("there was a problem with Nokia Suite. Try to do it again later. Reinstall Nokia Suite if problem will show again" - this is my translation from polish language).

I already use this version of Nokia Suite to upgrade my phone software and ther was no problem. I didn't do anything with my laptop since that time. Phone works ok, laptopo also, other functions of Nokia Suite also.

 

Thanks for help in advance!

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New Member
PaulN8
Posts: 3

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

I'm having exactly the same issue with my N8. I've tried regularly over the last week. This seems to be a more widespread problem over the last year or so on different Nokia/Ovi Suite versions. Probably something to do with something installed on phone or memory available or sun spot activity!!!

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Registered Member
srinikrish
Posts: 1

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Hi, I face the same issue with Nokia E5. Please let me know if there is a solution.

Nokia Suite Version is 3.2.100.

 

-Srini

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Employee
magovoru
Posts: 345

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Hi,

 

Could you provide the log files? Please use http://tiny.cc/ja40z

 

Thank you!

Cheers,
Marina
Nokia Suite team

Click on the Star Icon below if my advice has helped you!
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New Member
amecchris
Posts: 2

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

exactly the same problem with nokia suite 3.2.100 and the proposed software update 51.0.002 for my Nokia 5230. Some users suggest to download software beta versions, but the provided links were for older software versions..
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Registered Member
Blazej
Posts: 4

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Hello,

 

Sorry for very late response - It was very busy time at work for me...

 

I prepared a log file for you doing the same things as before but right now I could upgrade my software on E52... Very strange, because I didn't do anything special before last time, apart from Windows updates. I cannot help sending a log file and I'm happy that I finally upgrade my phone software, but in my opinion problem still exist (according to other post on this forum).

I will try to do an upgrade on my other phone Nokia 5230 and see what's happen.

Anyway - thanks a lot for help and your time!

 

Have a nice X-mas time!

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Registered Member
birthslj
Posts: 1

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Hi,

Windows 7 , Nokia Suite 3.2.100

Was getting this error - tried uninstalling and reinstalling Nokia Suite - no success.

 

Uninstalled all nokia software including Nokia updater, connectivity suite, etc.

 

Reinstalled Nokia Suite and worked fine.

 

Hope this helps

Joe

 

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Registered Member
sarathKV
Posts: 1

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Hai,dear Nokia Team i'm also facing the same issue(Win 7 Ultimate 64 Bit).plz resolve this ASAP.Thkx

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New Member
elbeer2002
Posts: 1

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

I have  error code: 20000 with NOKIA Suite 3.2.100 with NOKIA X-6 16GB when update last version, can you help me

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Registered Member
tizianobergonzi
Posts: 1

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Hi, did you have some answer?
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Professor
Vaidovesta
Posts: 325

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Have you guys tried using the Nokia Software Updater?

N8-00,Galaxy Tab 10.1
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Employee
magovoru
Posts: 345

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Could you try 3.3 Nokia suite which has been released week ago?

Cheers,
Marina
Nokia Suite team

Click on the Star Icon below if my advice has helped you!
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Registered Member
Posts: 1

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

I've tried update my E71 on Nokia Suite 3.3.86.
Same error - 20000
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Employee
magovoru
Posts: 345

Re: Error code: 12017 - I cannot upgrade my software to newer version - E52

Hello,

 

Error 20000 means "No update available". This comes because the data package not correct and contains different ROFS configuration than the device on field.

 

Try to update your device later.

 

Best regards,

Marina

Nokia Suite team

Cheers,
Marina
Nokia Suite team

Click on the Star Icon below if my advice has helped you!
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