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Re: Message not Syncing in Ovi Suite

Counsellor
spamthroat
Posts: 70

Message not Syncing in Ovi Suite

Got version 2.2.0.245 and the message are not syncing

 

There are about 20 messages in the inbox on the phone and another 20 in the Sent folder, when I sync I get the pop-up almost straight away saying that is has been done but the only message in Ovi is the second most upto date inbox / sent pair.

 

Any Ideas?

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Mobile Visionary
satari
Posts: 835

Re: Message not Syncing in Ovi Suite

Could you please provide us more information on this?

A. Device details ( type *#0000#)

B. System Information details ( Help About- Ovi Suite- System Information )

C. Connection Type (BT/USB), BT stack details

Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
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Thanking You
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Counsellor
spamthroat
Posts: 70

Re: Message not Syncing in Ovi Suite

Software V20.0.005

Date 23-3-2010

Custom Version 20.0.005.267.02

Custom Date 13-04-2010

Model 5230

Type RM-588

 

 

Nokia Ovi Suite 2.2.0.245

PC Connectivity Solution 10.26.0.0

Connectivity Cable Driver 7.1.31.0

Nokia Ovi Suite Software Updater 2010.18.0.60492

Maps Service API 4.0.11.0

Nokia mPlatform 2.6.195

Ovi Desktop Sync Engine 1.3.0.32

Operating system:
Microsoft Windows Vista 32-bit Edition, Service Pack 2
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18928 (Default browser)

Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)
- Toshiba (Version: v7.00.11), In use.

Detected USB drivers:
- Default Hub Driver for USB 6.0.6002.18005
- USB Modem Driver 6.0.6002.18005
- EHCI eUSB Miniport Driver 6.0.6002.18005

 

Does it with Bluetooth and USB

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Counsellor
spamthroat
Posts: 70

Re: Message not Syncing in Ovi Suite

Just remembered this

I just installed the latest version of ovi suite 2.2.0.245 and it is not working

I did an auto update of Ovi a couple of weeks ago (I guess to the version just before that one) and it did not work properly in that.

BUT is was fine in the past.

 

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Mobile Visionary
satari
Posts: 835

Re: Message not Syncing in Ovi Suite

Hi

Atleast message sync works for me.

I am not sure this will solve your problem but you can try this once.
1. Uninstall Ovi Suite, PC Connectivity solution and Nokia Connectivity cable drivers from Add/remove program if anything is there.
2. Delete the files from here If anything is there
C:\Documents and Settings\User\Application Data\Nokia\Ovi Suite
C:\Documents and Settings\user\Local Settings\Application Data\Nokia
C:\Documents and Settings\All Users\Application Data\OviInstallerCache
3. Restart Computer.
4. Download and Install latest OviSuite http://europe.nokia.com/support/download-software/nokia-ovi-suite

5. Connect the device and try to sync

Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You
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Counsellor
spamthroat
Posts: 70

Re: Message not Syncing in Ovi Suite

I as really hoping not to go for a full reinstall.

 

Is it possible to sync all the old messages back onto the phone before doing this?

 

What I really was looking for was that one file that held the time / date of the last sync. Then I could change it by hand making it think everything was new and then try again.

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Mobile Visionary
satari
Posts: 835

Re: Message not Syncing in Ovi Suite

I think it is possible.

Select all messages in NOS and drag and drop those in device inbox.

I tried this this with two messages and in device i got got the exact details of sms which i have in NOS

 

Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You
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Counsellor
spamthroat
Posts: 70

Re: Message not Syncing in Ovi Suite

That worked so I will give a reinstall a go.

 

Strangely if I try and copy the message from the phone to NOS the cursor changes to a '+' to indicate the copy but nothing actually happens.

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Registered Member
cinici
Posts: 2

Re: Message not Syncing in Ovi Suite

super

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Counsellor
spamthroat
Posts: 70

Re: Message not Syncing in Ovi Suite

Will need to wait till I get some new messages to make sure syncing is working but the copy is working in both directions now so I manually got them back into NOS.

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New Member
seaboy555
Posts: 2

Re: Message not Syncing in Ovi Suite

i have the same problem.i just uninstall all my drivers of nokia c601 from my windows uninstall ovi suite and install again.also i do master reset of nokia c601 but the isssue is same message not syncing..plz tell the solution
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Employee
magovoru
Posts: 345

Re: Message not Syncing in Ovi Suite

Hi seaboy555,

 

If problem still exists could you try install the BETA Nokia suite version?

Check if you have disconnected device during installation.

 

- Go to Program and Features or Add remove in Control Panel
- Click Nokia Suite
- Click UnInstall


UnInstall also:
- Nokia Connectivity Cable Driver

- PC connectivity Solution

 

Then restart computer.
- Download and install latest beta version of  Nokia Suite version (v 3.4.21) from here ... To download the installer, you need to log-in with the SAME credentials that you use on this Forum..

- Restart Computer again
- Connect the device, do not open Nokia Suite and wait for all the driver to be loaded by windows.
- Once done then launch Nokia Suite.
- Check for the issue

 

I hope this helps.

 

Regards,
Marina
Nokia Suite team

Cheers,
Marina
Nokia Suite team

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New Member
seaboy555
Posts: 2

Re: Message not Syncing in Ovi Suite

[ Edited ]

not solved still a problem

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Employee
magovoru
Posts: 345

Re: Message not Syncing in Ovi Suite

Hi seaboy555,

 

Could you please provide us the system properties and log files?

Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

Cheers,
Marina
Nokia Suite team

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Employee
magovoru
Posts: 345

Re: Message not Syncing in Ovi Suite

Hello seaboy555,

 

Thank you for error report!

 

Could you please provide the logfiles and your email address? I have sent you a message with more details.


We can't start investigate this problem without the log files.

 

Thank you in advance!

Cheers,
Marina
Nokia Suite team

Click on the Star Icon below if my advice has helped you!
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Registered Member
pradeeppaul241
Posts: 2

Re: Message not Syncing in Ovi Suite

Hi

 

message not syncing with OVI suite for nokia C1, please help.

 

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Registered Member
pradeeppaul241
Posts: 2

Re: Message not Syncing in Ovi Suite

nokia c1-02
v 03.40
09-12-10
RM-643
NOKIA
VARIANT: 00.00
NO VIRTUAL VARIANT
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