[JudithDavison]

Just bought the C3-01.  Installed OVI Suite on my laptop.  Updated new phone software.

Installed my old sim card into my C3-01.

Phone works fine, all my contacts are showing, did backup to ovi suite.

NON of my contacts are showing in the ovi suite on my laptop.

Notice that my contacts are shown as NAMES on my C3

Ovi states backup successful.

So where are by contacts/names backed up to?.

Have done a reinstall for ovi suite, that did not solve the problem.

Any ideas please

[farby]

If you want to SEE them in the Nokia Suite (earlier called OVI Suite).. you have to SYNC them. Open Nokia Suite-->Contacts..and Click on 'Sync' next to the Phone icon at the bottom...

[JudithDavison]

Yes I have synced the phone as you suggested without success.  This is very frustrating as all my pictures are showing, but none of my contacts! on the suite

I again tried reinstalling the Novi suite, but still with no success.

[farby · Accepted solution]

Are these contacts on the SIM ? If so copy them to the Phone Memory..and then sync.

Afterwards either delete all contacts from the SIM or in Contacts settings -->Memory in Use..select ONLY 'PHONE', else you will see duplicate entries in the Contact list and also the Caller ID will not function correctly.

[JudithDavison]

Thank you very much, problem solved! 

Hope you have a very good and healthy 2012

xx