[pnpmech]

when I tries to connect my E63 via usb on windows 7, it connects properly but modem &cdc drivers could not be installed.
I have recently upgraded to win7 from xp, and modem was working perfectly with xp but now not working.
I have tried with both pc suite and ovi suite.

[satari]

Could you please try this?
Go to device manager> Modems> Nokia E63 >Right click and update driver software

[pnpmech]

I could not find device nokia e63. I have also downloaded latest connetivity cable driver from nokia.com, but still not working

[pnpmech]

image attached

[122333]

sir

     i have installed microsoft window xp3 version 2009.

     my nokia mobile model: e63-1

     code:0582454

     my mobile installed on xp2 and work properly

     but on xp3 usb modem and cdc device could not installed. 

[122333]

sir,

      i have installed window xp3

      my nokia model: e63, code:0582454

      it is no installed on window xp

      but it works properly on xp2

      please give me reply.

      my email id hrwndrsngh@gmail.com 

[122333]

sir, i have nokia e63 (my mobile code:0582454) it connect properly on xp2 now i installed xp3(version 2008) it connect via usb but modem and cdc device could not installed i have tried both pc/ovi suite but problem not solve.

We would like to inform you that we have edited your personal details as it is unwise to publish your email address on forums like this.

[mobile_cracker]

I guess the installation of Ovi Suite is corrupted, please follow the steps provided below to assist you in this regard

Right Click My Computer-Manage
Device Manager-Modems
Right Click and then properties
Click the Diagnostics
Click Query Modem. If you get it as success then the modem is working fine.

You may try to update the driver or check for hardware changes as well. If that does not solve the issue then go to step 1 below.




Step 1
- Go to Progam and Features/Add Remove in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.

If Step 1 didnt work, then try the below step

Step2
-Go to Progam and Features/Add Remove in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution

Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)

Then reinstall windows Installer from the link provided below
For Windows Vista and Windows 7
http://msdn.microsoft.com/en-us/library/cc185688(v=vs.85).aspx

For Windows XP
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&dis...

- Then restart computer.
- Download and install Ovi Suite
- Restart Computer again
- Connect the device, dont open Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then lauch Ovi Suite.
- Check for the issue

Hopefully this helps

Cheers