Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Nokia Suite 3.5.34 Could not access/synchronize co...

New Member
matzem
Posts: 2

Nokia Suite 3.5.34 Could not access/synchronize contacts after Belle fp1 upgrade

I've upgraded my Nokia 700 from Belle to Belle fp1. Afterwards i made a factory reset which cleaned the phome entirely. The phone is now fast and some nice widgets are added. (Thanks NOKIA for FP1).

 

But now i've the problem that Nokua Suite could not read or synchronize contacts and calendar entries. This is while connecting via bluetooth or usb. The same error appears. I've tried to repair snychronizing via Suite menu, but without success.

 

The interesting thing is that i've installed Nokia Suite on a fresh Windows 7 installation and i can read contacts form the phone an can snychronize them. So i think the error is not on the phone. MY main problem is that i've to sync my calendar and contact with the windows xp pc. If this dows not work the phone is worthless for me because it's my business phone.

 

My PC runs Windows XP SP3

 

My phone has the following versions:

Nokia Belle Feature Pack 1

Software version: 112.010.1404

Product code: 059L0M4

Modell: 700

Typ: RM-670

 

Nokia Suite is up to date:

3.5.34

 

I've tried many things. Many times i'Ve tried the following: Unistall Nokia Suite,  removed Nokia Connectivity Cable Driver and PC Connectivity Solution and used registry cleaner afterwards. Used this command to uninstall something: msiexec /x {AF111648-99A1-453E-81DD-80DBBF6DAD0D} and this: msiexec /x {6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6} and cleaned the regitry by hand of all nokia keys i've found.

 

Now i've detected in the Suite install directory that you can apply a debug mode so i'Ve tried this and got the following debug.log (also full log attached):

 

-One error reading single contact groups--------------

[20:07:33:218]    DAL-PCCS    ERROR,    Thread  7892,    Line 366,    Application\CAOListContactGroups.cpp,    CAOListContactGroups::readSingleGroup():    DAL failure detected: (202) converted from PCCS error [0x80100010: Failed, unknown error] / CAOListContactGroups::GetContents: CAReadItem

-Error reading a single contact --------------------------------------------------------------

[20:07:39:875]    DAL-PCCS    ERROR,    Thread  5928,    Line 441,    Application\CAOListContactGroups.cpp,    CAOListContactGroups::readSingleContact():    DAL failure detected: (202) converted from PCCS error [0x80100010: Failed, unknown error] / CAOListContactGroups::GetContents: CAReadItem

 

But i dont know whats a DAL failure and whats PCCS. So please help me..........

 

Many thanks in advance.

 

Please use plain text.
New Member
usama_awad2000
Posts: 2

Re: Nokia Suite 3.5.34 Could not access/synchronize contacts after Belle fp1 upgrade

i have same problem with the version 3.6.36 and windows XP ....... i can sync my contact from phone to pc but when i sync back it dont work giving my same messages ........ HELPPPPP 

Please use plain text.
New Member
usama_awad2000
Posts: 2

Re: Nokia Suite 3.5.34 Could not access/synchronize contacts after Belle fp1 upgrade

OK i just made some updates to the phone and it work fine BTW my phone is N97
Please use plain text.