Search Discussions:
Showing results for 
Search instead for 
Do you mean 
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Nokia Suite 3.7.22 fails to start

New Member
ul_hiker
Posts: 4
Accepted Solution

Nokia Suite 3.7.22 fails to start

I'm using Nokia Suite and E71 to connect to internet. Occasionally (~once a day) internet connection is lost and Nokia Suite fails to form the connection again. When re-starting Nokia Suite I'm getting the following Windows error message and the program fails to start:

 

"The instruction at "0x0087956c" referenced memory at "0xbbadbeef". The memory could not be "written":"

 

After this message the only way to re-establish the internet connection is to boot the PC.

 

Nokia Suite: 3.7.22

E71: 510.21.009 (latest)

PC: Win XP Pro 32

Please use plain text.
New Member
akurtul
Posts: 1

Re: Nokia Suite 3.7.22 fails to start

I am also having problems with Nokia Suite 3.7.22. It never starts. Always fails to start and always in Not Responding mode. I cannot sync my files or make a back-up on my phone..

Please use plain text.
Moderator
aleisha11
Posts: 2,960

Re: Nokia Suite 3.7.22 fails to start


ul_hiker wrote:

I'm using Nokia Suite and E71 to connect to internet. Occasionally (~once a day) internet connection is lost and Nokia Suite fails to form the connection again. When re-starting Nokia Suite I'm getting the following Windows error message and the program fails to start:

 

"The instruction at "0x0087956c" referenced memory at "0xbbadbeef". The memory could not be "written":"

 

After this message the only way to re-establish the internet connection is to boot the PC.

 

Nokia Suite: 3.7.22

E71: 510.21.009 (latest)

PC: Win XP Pro 32


You may try to uninstall/re-install the Nokia Suite. Also, uninstall all Nokia components such as Nokia Connectivity Cable Driver and PC Connectivity Solution. Then, download and re-install the Nokia Suite from this link: www.nokia.com/nokiasuite

 

In case that the issue still persists, you may consider updating the computer's OS. Since the error message is pertaining to MIcrosoft error or contact them for further assistance. You can contact them here: www.support.microsoft.com/

 

Hope this helps. :smileyhappy:

 

 


Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

Follow us on Twitter Watch Nokia Support Videos

Please use plain text.
New Member
ul_hiker
Posts: 4

Re: Nokia Suite 3.7.22 fails to start

Thanks for your help.

 

I will consider installing the 3.7.22 again, although the problem was present with an earlier version on Nokia Suite.

For the time being it seems an old piece of sw, the Nokia PC Internet Access, which happened to reside in my PC, is provinding a decent service.

 

While noticing your advice to uninstall all other pieces of Nokia sw, I did discover earlier that the standalone Nokia SW Updater was heavily disturbing the Nokia Suite. I wonder why the installation routine of Nokia Suite does not simply remove that piece of sw since the capability is available from within Nokia Suite.

Please use plain text.
New Member
ul_hiker
Posts: 4

Re: Nokia Suite 3.7.22 fails to start

I uninstalled few pieces of old Nokia sw: the standalone Nokia Software Updater and the Ovi Player, removed all related traces using IObit Uninstaller, repaired the installation of Nokia Suite and run register repair.

 

Not a single Windows application error case after these actions, so thumbs up !

Please use plain text.
New Member
ul_hiker
Posts: 4

Re: Nokia Suite 3.7.22 fails to start

[ Edited ]

Unfortunately the problem soon reappeared, and was not cured even after installing Nokia Suite 3.8 (currently running 3.8.30).

 

In short the problem shows now as follows:

 

- The internet connection thru NS and E71 fails to work about once a day forcing me to shutdown & restart the PC.

- It seems that the failure appears after certain amount of data transferred. It is more regular (~once a day) than irregular.

- At the end of Windows shutdown I am usually getting blue screen with a message telling that "the problem seems to be caused by the following file: rdbss.sys"

 

Any ideas ?

Please use plain text.
Employee
Posts: 370

Re: Nokia Suite 3.7.22 fails to start

Hi, here's http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-pro-x64-rdbsssys-rdr-fil... instructions, which could help you in this crash related to rdbss.sys. Could you try following these through and does that help for your issues?

Cheers, Samuli
Please use plain text.