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Nokia Suite: Can't connect to Service (Nokia C5-05...

Contributor
Kangkan
Posts: 7

Nokia Suite: Can't connect to Service (Nokia C5-05)

I updated Nokia Suite with the new version 3.4.49 recently and after that I am not able to install any app from Nokia Ovi store. Whenever I click "Download via PC", the Nokia Suite gives the error "Can't connect to service".

 

Please refer to the attached image.

 

How to resolve the issue?

 

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Contributor
CBSk
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

I'm also have same problem with Nokia C5-05. But I can Sign In with my account in Nokia Suite and able to download maps from there.

 

Anybody please help us.

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Contributor
Kangkan
Posts: 7

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

That is right. I can login and get the maps.

 

However, if I go to Nokia Store within Suite, I can see nothing. It says "Sorry. There are no files available for download".

 

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Ex-Moderator (Retired)
Puigchild
Posts: 1,287

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

Hi Kangkan,

 

Thank you for your post and welcome to the forums!

 

If you have a firewall software monitoring all network access on your computer, please check that it allows Nokia Suite to access the internet. Sometimes, when you update an application, the firewall software will consider the new version as a new application on the access list, so it may be automatically blocking all the traffic.

 

Let us know if this helps,

 

Puigchild

If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!
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Contributor
CBSk
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

I have verified with my Firewall software. And also tried with another computer. But there is no success.

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Contributor
Kangkan
Posts: 7

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

There is no issue with the Firewall. But the issue is still there.
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Contributor
CBSk
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

That issue looks like a bug or a problem with the latest stable version of Nokia Suite (v3.4.x) or It may not released for the model C5-05. Even though, I have tried the latest beta version of Nokia Suite(v3.5.x) but the same issue is continued. :smileysad:

 

Now I have switched back to the old Nokia Suite (v3.3.x) and it have worked fine & well. :thumbsup:

 

Awaiting for the solution with latest Nokia Suite.:attention:

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Registered Member
ehasbrouck
Posts: 1

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

I have the same problem. (I have a Nokia 5230.)

 

Where did you find the previous Nokia Suite version 3.3.x for download? 

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Contributor
CBSk
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

You can do a search by specifying version like Nokia Suite Webinstaller v3.3 on Google or your favorite search engine.

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Registered Member
Tom22
Posts: 1

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

I tried and as it's a web installer it automatically downloads 3.4.49, which throws up the same error message for me. I'm trying a reinstall now, having downloaded something claiming to be an earlier version. Earlier versions don't seem to be available through safe channels.

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Contributor
CBSk
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

You can get it v3.3 from http://nokia-pc-suite.en.softonic.com/.

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Employee
armagon
Posts: 957

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

I have filed a bug report about this case to the Nokia Suite development team (the error was reproduceable with Nokia Suite 3.4.49).

 

 

---------------------------------------------------------------------------------------------
Get Nokia X Software Platform 1.2 update (for X/X+/XL):
http://www.nokia.com/global/nokia-x-updates

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/NokiaSWUpdates
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Registered Member
grogorio
Posts: 1

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

same problem with my girlfriends new Asha 305.  I installed Nokia Suite to download apps, and it is clearly connected to the server because I can search and browse without any problem.  However when I click on download and install, it coughs up the 'can't connect to server' error.  Very frustrating.  Fortunately my new android phone works without a hitch, over the air and without any need for buggy nokia crapware.  Goodbye Nokia, you made some nice phones but your software is bleeechhhh.  and don't get me started on windows 7/8, how dumb was that?

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Contributor
sirgregory
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

Same problem here with my C3-00.  Been having the "can't connect error" for at least a week now.

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Registered Member
faisall77
Posts: 2

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

im using Nokia 700 and having same issue and my firwall is disable.

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New Member
Corunies
Posts: 1

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

Copied from a member of the Nokia Developer Team. It worked for me.

 

"This problem can be also because of expired certificates that you have on your computer.

 

To remove the problematic certificates, do the following:

On your computer, open Control Panel and click Internet Options.
In the Internet Properties window, select the Content tab, and click Certificates.


In the Certificates window, select the Trusted Root Certification Authorities tab.
To sort the certificates, click the Expiration Date column header.


Select any GTE CyberTrust certificates that have their expiration date in the past. You should be left with one GTE CyberTrust certificate that is valid.


Click Remove and, when asked for confirmation, click Yes.

 

After the expired certificates have been removed, please restart Nokia Suite and try signing into your Nokia account again"

 

Good luck!

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Contributor
sirgregory
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

Everything seems to be working now. Looks like Nokia fixed the problem on their end (Oct 30, 2012).

Btw. I checked the GTE certificates, they weren't set to expire until 2018
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Contributor
CBSk
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

 Available GTE CyberTrust Global Root certificate will expire on 2018.

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Employee
Posts: 370

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

Downloading applications works now normally.

Cheers, Samuli
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Contributor
CBSk
Posts: 9

Re: Nokia Suite: Can't connect to Service (Nokia C5-05)

Sorry, I'm not able to download....:thumbdown:

 

I have using Nokia Suite 3.6.35 for my Nokia C5-05. :attention:

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