[davej65]

Since being forced to upgrade last year because the old version wouldn't connect suddenly, I've never been able to get one working. I've tried beta versions & I have the latest version now. It basically just sits there being unresponsive.

Help please because now I have no way of backing up my contacts etc. I've tried setting up mail for exchange but no luck with that either. Never had these problems before & getting a bit fed up with it.

[magovoru]

Hi davej65,

Could you describe in more details what kind of problems you have?

[davej65]

I mean that the Nokia suite app will open ok but I am unable to do anything with it i.e. select any options etc. I have just realised that this is only the case when my laptop is connected to the internet i.e. it works ok if my laptop is offline.

[frakson]

- Can not download maps at all. The only possibility is throughWLAN, you is not Dada, these suites!
- Even though I have all returned to the factory default formatted soit is impossible to download a map!

I tried absolutely everything. 

[farby · Accepted solution]

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davej65 wrote:

I mean that the Nokia suite app will open ok but I am unable to do anything with it i.e. select any options etc. I have just realised that this is only the case when my laptop is connected to the internet i.e. it works ok if my laptop is offline.

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Turn off any Firewalls and then try again...

[davej65]

I not prepared to turn my firewall off, but I have added Nokia suite in as an exception, & seems ok now. Why on earth did I have to go through that rigmarole? all other applications work ok. Thanks anyway

[magovoru]

@frakson

We didn't notice this strange problem before.

We will check this issue. Could you provide us log files via http://tiny.cc/ja40z ?

Thank you in advance for cooperation!

[davej65]

thanks @frakson, just done that. sorry for the late reply

unfornately i was unable to get any logs, i followed the instructions but the 'zip logs' button (or whatever) wasn't there.

[magovoru]

Thank you davej65 for the error report!

I just sent you a message how to get the log files without ZIP button.

[theHelmet]

Hi davej65

Are you using a proxy server to connect to the Internet?

If not, try disabling

"[x] Automatically detect settings"

in Internet Explorer -> Tools -> Internet Options -> Connections -> LAN Settings

and see if it helps.

Thanks!