[j0nni87]

Hi,

For the last few weeks I've had the Nokia Suite software crashing (Shutting down) everytime I decide to use it.
I've tried reinstalling the software and even went to the trouble of reinstalling Windows 7 Pro.
Still get the same problems.

I'm generally unsure with what to do.

This is the error message I get:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    NokiaSuite.exe
  Application Version:    3.3.89.0
  Application Timestamp:    4f28e556
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7600.16915
  Fault Module Timestamp:    4ec49d10
  Exception Code:    c00000fd
  Exception Offset:    00032596
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    3081
  Additional Information 1:    7075
  Additional Information 2:    7075fd7ba7a61d2afbb2c3672cee7e6c
  Additional Information 3:    9502
  Additional Information 4:    95026093d1800d6e3159f07ea6374855

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Thanks.

[Raoul_Duke · Accepted solution]

Hi j0nni87,

Thank you for your first post and welcome to the Nokia discussion forums.

Sorry to hear about the issues you are having with Nokia suite. What I recommend you do is to uninstall Nokia suite off your P.C. When uninstalling make sure if the program offers that you check all the boxes to make sure everything is removed.

If you have a registry cleaner application then also run this to make sure all traces of Nokia Suite has been removed from you registry. 

Once you are sure it has been removed, try downloading the version below from Nokia Beta Labs and give this version a go:

http://betalabs.nokia.com/apps/nokia-suite-beta

When it asks you to login before downloading please use the same credentials as the ones you use for these forums.

Give this version a go and let me know how toy get on.

Regards

Raoul_Duke

[j0nni87]

Thanks for the welcome.
The solution worked for me.
Thank you very much!

[Raoul_Duke]

Hi,

Just so I know how to advise other users who may have similar issues what part of the solution worked?

Regards

Raoul_Duke