I'm having problems connecting OVI to a Nokia N8-00 handset via Bluetooth.
The Add New Device wizard is able to detect the phone but when selecting it from the list and proceeding it stays on "Checking the Bluetooth capabilities of your device." for some 20 seconds after which it eventually fails with the error of "Failed to connect to your device. Problems occured while authorising the Bluetooth connection between your device and computer."
I've verified that both devices are configured as authorised by their respective counterpart.
Also tried to remove the pairing from both the laptop and phone and re-pair them again - same problem.
I am able to sync the phone with OVI via USB no problem.
I am also able to use my OVI with another Nokia phone (E72) via Bluetooth without any issues.
This points me to a possible problem with Bluetooth on the N8 phone itself but I don't have any way to prove it.
I wonder if anybody else has experienced the same issue?
OVI version 184.108.40.2060
N8-00 version 013.016
21-07-2011 11:52 - edited 21-07-2011 11:53
I have the exact same problem.
Windows 7 Home Premium SP1
Asus N53SV i7-2630QM - 2GHz
RAM: 6 GHz
Windows pairs with phone over Bluetooth, but OVI can't connect. It founds the phone, and then stays several minutes "Checking bluetooth device capabilities", and after several minutes, "Connecting with device failed"
Do you have already any solution for this?
24-07-2011 16:27 - edited 24-07-2011 16:55
Yes I have the same problem as well
N8 is: PR1.2 (014.002)
OVI PC Suit is: 220.127.116.11
PC OS is: Windows 7 Professional (32bit) version 6.1.7601
I can however connect and sync via data cable but, not via bluetooth. Come on Nokia pull your socks up.
We will ask our software engineers to look at this. One question for those experiencing this issue: could you check which Bluetooth stack your PCs and/or laptops are using, and if it is anything other than the standard Windows stack please post its name and version number here.
Please remove the pairing and search the device from Nokia Ovi Suite and not thru' windows,
this might solve the issue.
Sometimes Nokia Ovi Suite refuses to overwrite the drivers used by windows in case if paired already.
while pairing from Nokia Ovi Suite it is advisable to disconnect the internet temporarily.
I too have exactly same problems with my N8 and Windows 7 Home Premium on my tablet pc.
I'm able to connect over cable but not over bluetooth (neither to PC Suite nor to OVI suite).
My windows detects the phone well but not ovi/pc suite.
Kindly tell how to remove windows drivers and use Nokia's native drivers instead.
07-08-2011 10:44 - edited 07-08-2011 10:50
All bluetooths stack versions, OVI versions, PC Suite versions are same as those of another laptop which connects well over bluetooth.
By the way still, my Win7 Home Premium's OVI's system info tells that it is using Microsoft Bluetooth Stack Version 6.1.7600 build 16385 (Active & In Use).
PLS DO HELP. OTHERWISE I'VE NO OPTION BUT TO LOOK FOR ANOTHER SYMBIAN 3 DEVICE. I DON'T WANT TO PART WITH MY N8 OR MY ACER ICONIA TABLET.
Note: This problem seems only with N8 because I've tried other nokia models. They all connect well. But I've also tried another N8, that also DIDN'T CONNECT. What the heck problem is with N8.
It doesn't seem that Nokia wants to help us. I have no problem connecting my 5800 to my laptop. Even my wife's Samsung connects fine to my pc. This tells me that the Bluetooth on the N8 has buggy Bluetooth hardware. It looks like the BT on the N8 is good for one thing: Audio Devices Only. That sux.
14-09-2011 10:24 - edited 14-09-2011 10:28
Also have the problem as described above. My N8 was synching fine previously, but I have recently updated both Ovi Suite and the phone (Anna update) and now it does not work. Also tried my wifes N8 without any success. The USB connection works fine. I have removed all Nokia software and re-installed the latest Ovi Suite, still no joy. I have pasted my system info below:
Nokia Ovi Suite 18.104.22.168
PC Connectivity Solution 22.214.171.124
Connectivity Cable Driver 126.96.36.199
Nokia Ovi Suite Software Updater 2011.7.0.61004
Maps Service API 188.8.131.52
Nokia mPlatform 2.7.72
Ovi Desktop Sync Engine 184.108.40.206
Microsoft Windows 7 64-bit Edition, Service Pack 1
Detected internet browsers:
- Microsoft Internet Explorer 9.0.8112.16421 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385), Active, In use
Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- USB Modem Driver 6.1.7601.17514
- EHCI eUSB Miniport Driver 6.1.7601.17586
I am having exactly the same problem.
I have a brand new HP EliteBook 8540p laptop including
- Ovi Suite (220.127.116.11)
- Windows 7 Enterprise (6.1.7601 SP1 Build 7601) 64-bit edition, language English
- x64 processor
- HP Integrated Module with Bluetooth 2.1 Wireless Technology, Driver version 18.104.22.1680
- Microsoft Bluetooth enumerator (6.1.7601.17607) on HP integrated module with Bluetooth 2.1 Wireless Technology,
In Event Viewer, I found out the following event log after trying to connect to my Nokia N8 phone:
18/10/2011 08:33:09 (OviSuite) - INFO - DAL_Plugin_PCCS Thread 6024, Line 93, .\Application\AOBluetooth.cpp, CAOBlueToothPairAndTrust::run(): DAL failure detected: (214) converted from PCCS error [0x80100020: Operation cancelled by ConnectivityAPI-User] / CONAChangeDeviceTrustedState2
Attached you will find the event saved from the event viewer.
I've exactly the same issue, I was using nokia suite via bluetooth and synchronizing without issues. One day, the device was not recognized anymore. I've other 3 phones, and they are all discovered properly.
- I've first tried to delete the phone from the nokia suite (tools, options, my devices, remove this device). Didn't solve the issue.
- tried to delete the pair from the windows and the phone, and try to add the device again. (no luck)
- tried also to change the phone name, no luck.
It always get "stuck" in the add devices screen saying "checking bluetooth capabilities of your device"
The phone is not locked, bluetooth is enable and is visible to other devices. Also, I was able to pair using microsoft windows 7 wizard (add devices). Look like Nokia Suite is the only app. having issues to recognize the phone.
Another thing I tried is the option to repair the Nokia Suite...
Any suggestion is really appreciated.
I've found that this happens only with the phones having Symbian 3 os (i..e all new nokia phones have this problem with connecting to OVI over bluetooth).
This happens particularly when we try to connect these phones with any windows 7 version other than Ultimate (particularly Home Premium).
Has anyone found a solutions yet? Obviously this issue hasn't been resolved yet. Nearly half a year later I'm having exactly the same problem - using Windows 7, Nokia N8 with Symbian Belle. I tried to connect using a separate bluetooth unit and it did not work out. Tried connecting it to the onboard bluetooth device (using MB ASUS P8Z68-V) and again without success. I'm having an old Nokia N73, will try how it connects later tonight.
But still ... any news on that?
If problem still exists could you try install the BETA Nokia suite version?
Check if you have disconnected device during installation.
- Go to Program and Features or Add remove in Control Panel
- Click Nokia Suite
- Click UnInstall
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then restart computer.
- Download and install latest beta version of Nokia Suite version (v 3.4.21) from here ... To download the installer, you need to log-in with the SAME credentials that you use on this Forum..
- Restart Computer again
- Connect the device, do not open Nokia Suite and wait for all the driver to be loaded by windows.
- Once done then launch Nokia Suite.
- Check for the issue
I hope this helps.
Nokia Suite team
i have a solution for this
un install all bluetooth and devices drivers from device manager
then install the bluetooth stack driver(link is given below)
in tools add new phone
and select bluetooth
click the phone that is find by the computer
wait for connection
everything is k for me