[nl21279]

Yesterday i've installed the new version of Ovi Suite 3.2.100  but it stopped working. Can someone help me? I get the message Nokia Suite has stopped working with message:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: NokiaSuite.exe

  Application Version: 3.2.100.0

  Application Timestamp: 4eaff61f

Fault Module Name: StackHash_2264

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Code: c0000005

  Exception Offset: 04d9b5ed

  OS Version: 6.1.7600.2.0.0.256.4

  Locale ID: 1043

  Additional Information 1: 2264

  Additional Information 2: 2264db07e74365624c50317d7b856ae9

  Additional Information 3: 875f

  Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

I have still Nokia PC Suite working on my laptop

[magovoru]

Hi nl21279,

Nokia suite should work properly with Win7.

Could you send us crash dump:

In Windows 7, 32 bit:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaSuite.exe from the Processes list
- Right click over NokiaSuite.exe and select Create Dump File.
- You can now zip and send the dump file. You can attach it in the error report form http://tiny.cc/ja40z but the maximum size of one file is 50 MB. If the size is larger you can upload the file on any file upload server and write the link in the text box in the form.

Best regards,

Marina

Nokia Suite team

[magovoru]

Thank you nl21279,

We have got your error report.

Best regards,
Marina
Nokia Suite team

[algabe1]

Hi, my unfortunately happens to me exactly the same mistake as nl2179 when you install with Windows 7 ultimate 64-bit. Greetings and thank you.

[jurjen]

Here under 7 Pro x64 everything runs fine.

However, I use OVI version 3.1.1.90. Maybe give that version a try, if you can still get it?

[algabe1]

Hi jurgen, i had to migrate to version 3.1.1.90 again, i hope that it is soon to resolve this error that is the case with windows 7 x64, less evil that always kept the file from the previous version until i see that the updated version is working properly.Greetings.

[magovoru]

The fix will be available in 3.3 version

[mtalat91]

i have the same problem
whats solution plz ??

[reallypeeved]

Great. You force me to install an update which I can't use. First it crashed my phone, then it crashed itself, and continues to do so every time I open it. I shouldn't be surprised, this software has never worked properly since PC Suite was replaced by Ovi Suite.

No wonder you're a failing company. You apparently have no software QA.

I'm going back to PC Suite until I get a new phone, which won't be a Nokia.

[Vaidovesta]

You're one of the very few......

[Ashkal]

I too have same problem  Nobody care at Nokia for this problem.

Ih has been there for too long period. That why Nokia sucks. So for no remedy

from Nokia.

[saylinen]

Hi, please update to Nokia Suite 3.7.22 which is available from www.nokia.com/nokiasuite

Cheers, Samuli

[ljyeomans]

HI, I've had the same problem, I was asked to download the ovi suite, which I did on my pc which is running windows 7, now it keeps crashing, I can't repair it with the nokia download and it won't uninstall - error 1601.  So I have a useless computer.  Can you send me a fix?

[paulheu]

The latest version of Nokia Suite runs fine on Windows 7 and 8. If you encounter these issues while installing it is more likely your PC was in need of a repair in the first place.

Maybe it would be a good idea to re-install your system, you'll find Nokia Suite will install just fine after..