Error message: "Ovi Suite/PC Suite does not recognize the connected phone.Ovi Suite/Pc Suite cannot read the required information from the phone.Check that the connected phone is supported by Ovi Suite/PC Suite".
You can try this which can solve your problem.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.
After then updated the FW 51 in my nokia5800.
This is not solved in error, the problem persists (I did it in 3 different computer)
Help please, I can not sync my contacts, calendar, calendar ... All!
well, problem persists with Nokia N8
Stilla haven't found a solution to it... reinstalled Nokia OVi Suite and reconnected phone and repaired the cable but it does not detect it...
I'm experiencing the same problem. Please help!!
Have tried reinstalling the connectivity driver and Ovi Suite and other suggestions found on te discussion page and have not been able to rectify the problem with the USB connectivity with PC. PLEASE HELP!!!!
I have the same problem as Orly83 and did everything i could too!
I've gotten my Nokia C7 from the service after they updated it. Now all my data is gone, and although Windows sees the device my Nokia Suite won't recognize the phone.
Reinstalling the Nokia Suite software and trying to "change" and "repair" the cable driver didn't work.
Hello sir. whenevevr i am tryin to connect my phone to the nokia si=uite, it says ''Your phone is connected in the non-compatible mode'' please change it to USB.. i have already done that and set it to the NOkia Ovi suite on My C7. need help desperately. want to backup all my contacts.. but it isint recognizing the phone. had my phone even sent to the nokia head office... PLS PLS HELP
30-03-2012 9:13 - edited 30-03-2012 9:14
Thanks for your feedback, this has been noticed as well here in Nokia Suite team. We're working on fixing this soon.
Currently, could you try reinstall your Nokia suite?
Check if you have disconnected device during installation.
- Go to Program and Features or Add remove in Control Panel
- Click Nokia Suite
- Click Install
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then restart computer.
- Download and install latest Nokia Suite version from www.nokia.com/nokiasuite
- Restart Computer again
- Connect the device, do not open Nokia Suite and wait for all the driver to be loaded by windows.
- Once done then launch Nokia Suite.
- Check for the issue
I hope this helps.
Nokia Suite team
hi..i am also suffering same problem with my nokia c5-03..but another information i want share u that when i connect other nokia phone with my pc ,it detect the phone, also recognize in ovi suit or pc suit mode but my c5-03 model not recognize...this problem was faced after my computer c drive formating...i try all of yours suggesion but still problem was there..plz plz plz help me out......
I tried this method but still Pc Suite does not recognize my phone. I tried connecting both nokia 5800 and nokia 500, but still the problem. I want to update my Nokia 500 to Symbian Belle but this Suite is not recognizing my phone PLEASE HELP!
11-04-2012 15:42 - edited 11-04-2012 15:49
Welcome to the forum! You should use Nokia Suite to update your device to Belle. If still the same, please go to control panel > printer and devices > right click the phone icon > remove the device. Then try to connet again. Also try all the steps provided by magovoru. Could you also report the issue here if connection still does not work.
Hope this helps!
23-06-2013 23:27 - edited 23-06-2013 23:48
For me, it doesn't work at all. For 18 months I keep sending to you error reports, I am sick of not getting any answer and not finding any WORKING solution. I also write here: http://discussions.nokia.com/t5/Cseries/C7-Ovi-Sui