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Re: Ovi Suite/PC Suite does not recognize the conn...

Mobile Visionary
satari
Posts: 835

Ovi Suite/PC Suite does not recognize the connected phone

Error message: "Ovi Suite/PC Suite does not recognize the connected phone.Ovi Suite/Pc Suite cannot read the required information from the phone.Check that the connected phone is supported by Ovi Suite/PC Suite".

 

You can try this which can solve your problem.

1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar. 
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.

Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You
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Registered Member
rabogado
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

After then updated the FW 51 in my nokia5800.
This is not solved in error, the problem persists (I did it in 3 different computer)
Help please, I can not sync my contacts, calendar, calendar ... All!

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Registered Member
mikkenzi
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

well, problem persists with Nokia N8 :smileyhappy:

Stilla haven't found a solution to it... reinstalled Nokia OVi Suite and reconnected phone and repaired the cable but it does not detect it...

HELP!

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Registered Member
Essexgirl
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

Done all that. It still won't work with my 6350.
My laptop sees the phone but the phone doesn't see the computer.
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Registered Member
Posts: 3

Re: Ovi Suite/PC Suite does not recognize the connected phone

I'm experiencing the same problem with a Nokia 5800

help plz
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New Member
Orly83
Posts: 2

Re: Ovi Suite/PC Suite does not recognize the connected phone

My laptop detects the mobile but OVi suite does not detect it.

Before giving it for service I has taken a backup using Nokia Ovi suite. I can see all my 800 contacts

Now after getting my mobile from service, when i connnect my Nokia E5 to my laptop OVI suite is not detecting it at all. The laptop detects it and i can see it appear in my computer.

I have tried all the basic troubleshooting steps.
tried with differemt USB ports -same issue
tried repairing the USB Cable driver in add remove programs - same issue
tried repairing the Nokia Ovi suite software in add remove programs - same issue
tried with different nokia usb data cables - same issue

ISSUE STILL PERSISTS> PLEASE HELP HELP HELP.. i need to sync those 800 contacts back to my mobile urgently
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Employee
hunchback
Posts: 159

Re: Ovi Suite/PC Suite does not recognize the connected phone

Orly83 - I sent you a private message.

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Registered Member
frustratedn12
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

I'm experiencing the same problem. Please help!!

Have tried reinstalling the connectivity driver and Ovi Suite and other suggestions found on te discussion page and have not been able to rectify the problem with the USB connectivity with PC. PLEASE HELP!!!!

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Registered Member
rinatkip
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

I have the same problem as Orly83 and did everything i could too!


I've gotten my Nokia C7 from the service after they updated it. Now all my data is gone, and although Windows sees the device my Nokia Suite won't recognize the phone. 

Reinstalling the Nokia Suite software and trying to "change" and "repair" the cable driver didn't work.

 

Help please?

thanks


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Registered Member
dangersid
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

Hello sir. whenevevr i am tryin to connect my phone to the nokia si=uite, it says ''Your phone is connected in the non-compatible mode''  please change it to USB.. i have already done that and set it to the NOkia Ovi suite on My C7. need help desperately. want to backup all my contacts.. but it isint recognizing the phone. had my phone even sent to the nokia head office... PLS PLS HELP

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New Member
harveysparky
Posts: 2

Re: Ovi Suite/PC Suite does not recognize the connected phone

i had ovi suite on my pc which was working ok but when i tried to upgrade to nokia belle would not recognise the phone code 22,so tried it on the other computer uploaded straight away.might be worth trying if you have another computer.
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Employee
magovoru
Posts: 345

Re: Ovi Suite/PC Suite does not recognize the connected phone

[ Edited ]

Hi,

 

Thanks for your feedback, this has been noticed as well here in Nokia Suite team. We're working on fixing this soon.

 

Currently, could you try reinstall your Nokia suite?

Check if you have disconnected device during installation.

 

- Go to Program and Features or Add remove in Control Panel
- Click Nokia Suite
- Click Install


Install also:
- Nokia Connectivity Cable Driver

- PC connectivity Solution

 

Then restart computer.
- Download and install latest Nokia Suite version from www.nokia.com/nokiasuite

- Restart Computer again
- Connect the device, do not open Nokia Suite and wait for all the driver to be loaded by windows.
- Once done then launch Nokia Suite.
- Check for the issue

 

I hope this helps.

 

Regards,
Marina
Nokia Suite team

Cheers,
Marina
Nokia Suite team

Click on the Star Icon below if my advice has helped you!
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Registered Member
ujjwalc5
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

hi..i am also suffering same problem with my nokia c5-03..but another information i want share u that when i connect other nokia phone with my pc ,it detect the phone, also recognize in ovi suit or pc suit mode but my c5-03 model not recognize...this problem was faced after my computer c drive formating...i try all of yours suggesion but still problem was there..plz plz plz help me out......

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Registered Member
Omarbooyaka
Posts: 2

Re: Ovi Suite/PC Suite does not recognize the connected phone

Hi admin, 
I tried this method but still Pc Suite does not recognize my phone. I tried connecting both nokia 5800 and nokia 500, but still the problem. I want to update my Nokia 500 to Symbian Belle but this Suite is not recognizing my phone PLEASE HELP! 

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Ex-Moderator (Retired)
Jampe
Posts: 832

Re: Ovi Suite/PC Suite does not recognize the connected phone

[ Edited ]

Omarbooyaka,

 

Welcome to the forum! You should use Nokia Suite to update your device to Belle. If still the same, please go to control panel > printer and devices > right click the phone icon > remove the device. Then try to connet again. Also try all the steps provided by 

 

Hope this helps!

 

Jampe

If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.
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Registered Member
Omarbooyaka
Posts: 2

Re: Ovi Suite/PC Suite does not recognize the connected phone

Hi Jampe,
Problem solved!!
Thanks a lot
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New Member
1onn
Posts: 3

Re: Ovi Suite/PC Suite does not recognize the connected phone

[ Edited ]

For me, it doesn't work at all. For 18 months I keep sending to you error reports, I am sick of not getting any answer and not finding any WORKING solution. I also write here: http://discussions.nokia.com/t5/Cseries/C7-Ovi-Suite-problem/m-p/1475126#M35303 and, surprise (!), no answer for ONE YEAR! I try to instal/uninstall/repair/reinstall/fuсkіngstall all possible drivers and versions of nokia suites in any possible order you want with 1000 pc restarts between them and IT DOESN'T WORK AT ALL. What should I do? Should I buy Iphone or Samsung Galaxy? Should I wait the second comming of Jesus Christ?

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New Member
coolhitesh
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

Yes I was repair the NOKIA Connectivtey in Programe and Fetures now its working...

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Registered Member
Noora_sizzling
Posts: 1

Re: Ovi Suite/PC Suite does not recognize the connected phone

when m opening my nokia store in my mob - c7 nokia ... Its not opening rather its saying blocked by firewall .... What does it mean ????? how to solve this prob ?????? :smileysad:
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Mobile Sensei
Abi99
Posts: 5,543

Re: Ovi Suite/PC Suite does not recognize the connected phone

@Noora_sizzling how is this related to Nokia Suite? Please, provide the error message word-for-word.

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