Ovi suite V18.104.22.168 stopped synchronizing with my Thunderbird.
E71 - Windows7 OS - not Win XP as noted below, Thunderbird 3.0.3. I have the add-on "Thunderbird Address Book Synch Extension 22.214.171.124" enabled.
I get error code 83950005 - and a note to "Check your Profile in Monzilla Thunderbird." I can't find a "profile" setting in Thunderbird. The Ovi error message - if correct - should be more precise.
Error Data from Ovi Suit:
Nokia Ovi Suite 126.96.36.199
Nokia PC Suite 188.8.131.52
PC Connectivity Solution 10.6.2.0
Connectivity Cable Driver 184.108.40.206
Nokia Ovi Suite Software Updater 2010.6.0.60359
Maps Service API 220.127.116.11
Nokia mPlatform 2.6.86
Ovi Desktop Sync Engine 18.104.22.168
Microsoft Windows XP 32-bit Edition, Service Pack 2
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
- Toshiba (Version v6.10.10(T))
Note that earlier 'beta' versions synchronized fine!
Ovi Suite 22.214.171.124 is still broken, it wont synchronise with my Outlook contacts on my n85, the same issue came up during beta testing. What is worse there is no way to figure out what is broken. Can you advise whether there is some logging information I can provide so I at least know which contact it is crashing on,
23-03-2010 11:40 - edited 23-03-2010 11:44
Is there an error message or is it crashing as you stated?
Next actions to be taken depend of the encountered behaviour.
I just get a standard Ovi Suite has had to close, but here are the details. I should say I have 2062 contacts, although each time it crashes it creates some duplicates. Is there a logging switch I can set to get details of the contact it crashes on? It also seems to interfer with outlook meaning I cannot write to certain folders, ie I get a message saying you do not have permission to do this, I then need to restart outlook.
The error says NokiaOviSuite.exe has encounted a problem and needs to close. The details are
We believe we have isolated the actual problem and are working for the fix that is planned to be available in the future versions of Ovi Suite.
Meanwhile as an immediate workaround, could you please try out following procedure:
Please let us know whether the workaround helped.
25-03-2010 1:15 - edited 25-03-2010 1:16
Thanks for the tip. I tried your suggestions:
Restarted Ovi Suite, Contract synchronization - FAILED I received the same error message as before.
We need to study your case more deeper. We'll contact you for more details and with instructions how to create needed logs soon. Thanks for your patience.
27-03-2010 17:51 - edited 27-03-2010 18:31
I have the same problem with my special TB address book but ... I observe that:
1- Synchronize contact is OK with default address book: abook.mab, unfortunately it contains only emails addresses ... Not very useful for phoning!
2- OVI don't see "my special address book" (with my all contacts information's): impab.mab
3- I switch the contents of these 2 files: TB run always OK with the new abook.mab
4- OVI synchronization abend with this 83950005 error
NB: My TB profile is on a special directory on D: drive (not the default profile)
Windows XP SP3, OVI V126.96.36.199, TB V3.0.3 and Nokia 2730 Classic
Sorry for my bad english (I'm french !)
I make some others tests....
I have restored the standard file abook.mab ( just email addresses)...
I observe that:
- the synchro abort/wait on an email entry who contains french accent, I suppress this one
- after that, the synchro is OK
- I update manually one entry, with phones, full postal addresses
- Now the synchro is OK on my phone...
I think that OVI abort on a problem for reading one entry, unfortunately the error message doesn't contains the name or reference of this entry
The OVI support must improve information on the error message!
Could you try following work-around and let us know if that works:
Thank you for your suggestion
0- Thunderbird extension are OK
1- With "do not synchronize" option and no contact ==> OK (of course !)
2- With "do not synchronize" option and one contact manually insert on my phone
but the contact is inserted on NOS, not inserted on ovi.mail
2- With "synchronize Thunderbird" and the full address book on thunderbird
but all contacts are inserted on NOS and my phone , the previus manually phone contact is inserted on Thunderbird, not inserted on ovi.mail
NB: NOS address book contain postal addresses, but not on my phone !
On my phone (Nokia 2730 Classic) I have just names, phone numbers and email addresses (perhaps it is an other problem ....?)
I do not use ovi.mail, it is no a problem for me if ovi.mail contacts are not synchronize
Remarks: Synchronization take a very long time (15' for 196 entries)
Think you for your help, it's OK for me
Georges (from France!)
I'm having a very similar problem to those above. I do not get an error message however - I simply get nothing. Ovi Suite syncs with my phone, but it isn't syncing with Thunderbird. My phone and Ovi Suite show 210 contacts while Thunderbird has 302. I've tried all of the above workarounds, I just get nothing - the sync goes ahead fine, but nothing from Thunderbird. It's like Ovi Suite just doesn't recognise it's there.
I notice that I have three folders in my Thunderbird address book - Personal Address Book, Thunderbird, and Acquired Addresses. Do I need to make sure the contacts are in one particular folder for Ovi Suite to find them? I have tried most permutations of this, however, without success.
I am also unable to send texts from Ovi Suite, though I do not think this is related, but worth mentioning it just in case?
Please help. My phone is a Nokia 2600 Classic.
Hi, I'm able to sync between Thunderbird Lightning (3.0.4 ; 1.0b1) personal adresbook entries and Ovi Suite 188.8.131.52. It seems to quite properly, but I still face major problem: The sync feature only seems to cover the personal adresbook and forget all the other address books!
As with a lot of other Thunderbird Lightning users, I use several addressbooks to distuinguish between family, business, press etc. and have total approx 800 Thunderbird contacts.
Has anyone any tips&tricks how to select/enable specific Thunderbird adresbook files within OVI Suite?
You are lucky! I could never sync contacts with Thunderbird, except with the last beta version, where it worked flawlessly. Go figure! I worked with Puumis on the problem. I have no idea if my files helped Nokia to sort out the problem on 184.108.40.206.
Now I am testing V.2;.2 - sync with Tbird does not work either. You are right. Nokia will also have to sync the Calendar with Lighting. I just wish they would fix the contact sync first before the are adding more features. There seem to be too much emphasis on the other 'goodies' like photo sync music sync.. Its OK fro kids but not too useful for most business types.
Hav u guyz chcked this in latest Nokia Ovi Suite 220.127.116.11?