Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

So many problems trying to install Nokia suite / P...

Counsellor
MartyK
Posts: 44

So many problems trying to install Nokia suite / PC Suite

[ Edited ]

Hi people,

 

Getting more or less the same error when trying to install ovi or pc suite. (latest version)

 

Even though i sitll get the latest cable drivers from the nokia website it sitll tells me i dont have the latest,

 

I have gone through and uninstalled everything i cna find to do with nokia within windows and used pc suite cleaner too. Have removed every entry in the registry associated with nokia and claled nokia and connectivity and sync.

 

Yet still i am faced with this error during installations of OVI or PC Suite:

 

'Something's gone wrong, the version of nokia connectivity cable driver already installed on this computer is newer than the one you are trying to install. installation will not continue.'

 

Can somebody help as i have literally got rid of absolutely EVERY trace of the word 'nokia' i can find within windows and the registry.

 

Even done a search for things containing the word nokia and deleted them.

 

Thanks guys.

 

Mart.

Please use plain text.
Mobile Overlord
farby
Posts: 18,920

Re: So many problems trying to install Nokia suite / PC Suite

Is it the same after uninstalling the Nokia Connectivity Cable drivers..?

Please use plain text.
Counsellor
MartyK
Posts: 44

Re: So many problems trying to install Nokia suite / PC Suite

I cant actually uninstall the nokia cable driver software as its not showing up anywhere in my uninstall list aswell as the pc connectivity driver.
I have literally removed everything in the registry to do with nokia and pc connectivity and have taken everything out of windows to do with it.
I'm starting to htink it could be an issue with my windows.
Has anyone else encountered this problem?

Thanks
Please use plain text.
Employee
Posts: 78

Re: So many problems trying to install Nokia suite / PC Suite

Are you for sure installing the latest version? Nowadays it's Nokia Suite.

 

http://nds1.nokia.com/files/support/global/phones/software/Nokia_Suite_webinstaller_ALL.exe

 

Please use plain text.
New Member
josh200512
Posts: 3

Re: So many problems trying to install Nokia suite / PC Suite

Hi

I installed Nokia Suite 3.2.100. But when I try to open the photos uploaded from Nokia Suite it gives an error message as per attached. I checked with customer care and as per their suggestion uninstalled the Nokia Suite & reinstalled but the problem is still there. How can resolve this problem.

 

 

Please use plain text.
Employee
magovoru
Posts: 345

Re: So many problems trying to install Nokia suite / PC Suite

Hi josh200512,

 

Please follow the instructions to submit the dump file via this link http://tiny.cc/ja40z.

 

Please pay attention to section 12, there you will see the instructions for collecting the dump file.

 

We will investigate your problem further.

 

Thank you!
Cheers,
Marina
Nokia Suite team

Click on the Star Icon below if my advice has helped you!
Please use plain text.
New Member
josh200512
Posts: 3

Re: So many problems trying to install Nokia suite / PC Suite

I tried to open the link but it is working. Is there any other link or any help from technical team.
Thank You
Please use plain text.
Employee
magovoru
Posts: 345

Re: So many problems trying to install Nokia suite / PC Suite

@josh200512,

 

Could you try again? It should work.

 

 

Thank you!

Cheers,
Marina
Nokia Suite team

Click on the Star Icon below if my advice has helped you!
Please use plain text.
New Member
Posts: 2

Re: So many problems trying to install Nokia suite / PC Suite

how can i restore my cellphone and unlock my phone lock security code
Please use plain text.
New Member
Posts: 2

Re: So many problems trying to install Nokia suite / PC Suite

i had a big problem regarding my nokia e63 i cannot open those images and vedeos in my gallery,, and also when i check my application manager others installed data are cound not be seen when i try to restart and restore factory setting its not working can u help me re
Please use plain text.
Mobile Overlord
farby
Posts: 18,920

Re: So many problems trying to install Nokia suite / PC Suite


greatmanbiboy wrote:
how can i restore my cellphone and unlock my phone lock security code

The ONLY way to get the phone security lock reset to 12345 is thru' Nokia Care. A proof of ownership (Bill / Invoice) may be asked ...

Please use plain text.
New Member
josh200512
Posts: 3

Re: So many problems trying to install Nokia suite

Hi Support

Even using the latest Nokia Suite, the problem is whenever I open the photos in the Gallery, Nokia Suite gives a message & stops working.

can I get solution for this problem.

Below is the message I get when Nokia Suite stops working.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    NokiaSuite.exe
  Application Version:    3.5.34.0
  Application Timestamp:    501bcc32
  Fault Module Name:    StackHash_2264
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Code:    c0000005
  Exception Offset:    0515a8ed
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    16393
  Additional Information 1:    2264
  Additional Information 2:    2264db07e74365624c50317d7b856ae9
  Additional Information 3:    875f
  Additional Information 4:    875fa2ef9d2bdca96466e8af55d1ae6e

Please use plain text.
Registered Member
GHOSTMX
Posts: 1

Re: So many problems trying to install Nokia suite

I have your same problem but I when I start Nokia Suite reads

 

 

Nombre del evento de problema: APPCRASH
Nombre de la aplicación: NokiaSuite.exe
Versión de la aplicación: 3.7.22.0
Marca de tiempo de la aplicación: 50d48641
Nombre del módulo con errores: StackHash_2264
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 00000000
Código de excepción: c0000005
Desplazamiento de excepción: 0a89b5ed
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 3082
Información adicional 1: 2264
Información adicional 2: 2264db07e74365624c50317d7b856ae9
Información adicional 3: 875f
Información adicional 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Please use plain text.