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Re: Updated to Belle for N8 and lost contacts & me...

Contributor
runningfool
Posts: 5

Updated to Belle for N8 and lost contacts & messages

Can anyone help please?? Nokia Ovi Suite said it was backing up before installing - in fact I couldn't load the new software without it. Can see the obscure backup file on my laptop. Have lost all my contacts and messages on my phone. Does anyone know how I can restore the backup file? Tried synch thru Suite but it had same info as my phone - not the backup details, which seems completely pointless! Help please - thanks!

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Contributor
runningfool
Posts: 5

Re: Updated to Belle for N8 and lost contacts & messages

Have also lost all calendar entries - which I also need!
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Advisor
vgmimi
Posts: 7

Re: Updated to Belle for N8 and lost contacts & messages

I los¨t all too this update sucks

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Employee
magovoru
Posts: 345

Re: Updated to Belle for N8 and lost contacts & messages

Hi,

 

We didn't notice this strange problem before.

We will check this issue. Could you provide us log files via http://tiny.cc/ja40z ?

 

Thank you in advance for cooperation!

Cheers,
Marina
Nokia Suite team

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Registered Member
camiheartz
Posts: 1

Re: Updated to Belle for N8 and lost contacts & messages

Same here! And Some of my apps too! :smileysad:

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New Member
anshuman312
Posts: 2

Re: Updated to Belle for N8 and lost contacts & messages

Same here.. I have C7.. I updated to belle and lost all contacts and messages.. What sort of update is this...Suite took a backup.... Nokia is spelling disaster after disaster.. no wonder it is losing market...   
 

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New Member
anshuman312
Posts: 2

Re: Updated to Belle for N8 and lost contacts & messages

Finally .... After many unsuccessful attempts... .Support software was failing earlier after instalation of OS.. Now it got installed. ..This was necessary to get data from backup file... Dunno why it was failing earlier and why it installed now... Finally restored my contacts and messages.... However i would have preferred if it had happened automatically and not manually...

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Employee
magovoru
Posts: 345

Re: Updated to Belle for N8 and lost contacts & messages

[ Edited ]

Hi,

 

This is corrected in Nokia Suite 3.3.92 BETA. You can download it from 

http://betalabs.nokia.com/apps/nokia-suite-beta/download_and_installation

 

Nokia Suite 3.3.89 COMMERCIAL has been released on Monday 12.3. as update.

Cheers,
Marina
Nokia Suite team

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New Member
spaceagesoup
Posts: 2

Re: Updated to Belle for N8 and lost contacts & messages

Hi Marina

 

I also had this problem, lost all my contacts and ALL messages, some of which contain important details. I'm sure its on the phone somewhere, unless NOKIA's update process included intentionally deleting them.

 

How can i access my data? I used the Nokia Software Updater from Beta Labs (because you guys STILL havent managed to write a simple version of Nokia Suite for the millions of Mac users out there, and nor could I update to Belle using the Nokia store, or directly from the handset... crazy btw...).

 

Also, using the Nokia Software Updater and watching the video at nokia.com/softwareupdate, I was assured I didn't need to do anything specific because nothing would be deleted. 

 

Very unimpressed after waiting MONTHS for Nokia to make the Belle update available in the Australian marketplace, to have had all of my important data misplaced by bad programming.

 

Need a solution, stat! 

Cheers in advance

 

 

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Employee
magovoru
Posts: 345

Re: Updated to Belle for N8 and lost contacts & messages

Hello  spaceagesoup,

 

Could you ask from SW update category: /t5/Software-Updates/bd-p/swupdate ?

 

This place is only for Nokia Suite issues.

 

Br, 

Marina

Cheers,
Marina
Nokia Suite team

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Registered Member
akinolu
Posts: 1

Re: Updated to Belle for N8 and lost contacts & messages

'ppened now. Go to tools on the top menu. Click on restore from the drop down menu. Then select the device and the date for which you require the data to be updated from.

This will surely do.

 

Tools-Restore-Nokia N8-Time/Date

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Registered Member
roberthanks77
Posts: 2

Re: Updated to Belle for N8 and lost contacts & messages

Just update and end up with all contacts, all message are gone. there is no click restore button. 

 

This is the most ridiculous update that i ever had it with Nokia N8!

 

Please help!! 

 

It super sucks!!!1

 

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Registered Member
roberthanks77
Posts: 2

Re: Updated to Belle for N8 and lost contacts & messages

[ Edited ]

the restore button is not clickable. where are the  files that store the contacts and messages?

 

 

 

Moderators notes: Profanity removed.

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