hi, I just installed ovi suite 126.96.36.1994 on pc with windows 7 ultimate 64 bit and i did restart. Device connects normal with pc and when im trying to update device's software i take this message :
Could not connect to the service
Nokia Ovi Suite software update sevice is
not responding. Make sure the internet
connection is working or check your firewall
settings, and try again later.
My device's software version is V 21.0.025
My pc is connected to the internet.
And when i press ok i can select to install the available update but then i take this message:
Something's gone wrong
There was a problem. Please restart Nokia Ovi Suite
and try again. If the problem persists, uninstall Nokia
Ovi Suite and download the latest version of the
application from www.nokia.com/ovisuite.
Error code: 12017
I disabled firewall and antivirus but i have the same problem.
I use ESET Smart Security
30-12-2010 16:26 - edited 30-12-2010 16:26
Did you try what the message prompted ? i.e. Un-install and re-install the OVI Suite ..
If not then do it and re-try..
I am having the exact same problem with my C3. The upgrade works for a couple of minutes and then stops with that very informative message. Honestly....'Something has gone wrong' is their error message? Sounds like something my 10 year old would say. I've emailed Customer Support but they keep emailing back instructions that don't help.
Hello. I have the same problem with a Nokia 2710c-2 - error 12017. The problem still persists.
I uninstalled the Nokia Ovi Suite 188.8.131.520. I installed the Windows Installer 4.5 for windows XP. I restarted the computer, and I reinstalled Ovi 184.108.40.2060.
I still cannot do the backup of the phone, and I still get error 12017 by software update.
I would appreciate a solution. As mentioned in a previous note of mine, I have the same problems on Windows XP Home and Windows Vista Ultimate. So, I assume it has to do with the Ovi software or with the Nokia 2710c-2. But since so many people have this problems with other phones, it got to be the software.
I solved all the problems on my new Nokia 2710c-2: (1) not being able to do the backup and (2) getting error code 12017 whle trying to update the software wit Ovi 220.127.116.1100.
The solution so simple: I deactivated the Pin Code request. The phone kept locking itself out after a few seconds. I did not realized at first this would also impare the communication via the USB port. Oh well, better later than never. I hope my solution will help other people as well.
I am attaching picture of newest software version installed on my Nokia 2710c-2.
31-12-2011 14:49 - edited 31-12-2011 14:50
Problem not solved!!! Today tried to update my girlfriends parents 5800 from v50 to v51 with the latest Nokia Suite and voila still the same error code!!!
PS. I know why I>m owning an iPhone...