[mjcg386]

Good day.

I got a notification on the Suite that there is a phone update (v11.40) for my Nokia C2-01. I wanted to upgrade my phone's software so I decided to go on with it.

The backup phase is good, but later it said "Connection lost" during the installation.

I canceled the installation, and when I turned on my C2-01, it shows "Test mode" on the screen. So I switched it off. Luckily after a few minutes I tried to switch it on again and the phone goes back to normal.

What should I do to avoid this situation from happening again? I'm using version 3.6 of the software and I hope this won't happen in version 3.7. Thank you.

[aspergerguy]

@mjcg386

This is always a risk when updating device albeit small, although you could always use the services of a Nokia Care facility if one relatively handy.

[farby]

@ mjcg386 - Did you wait when you got the message  "Connection lost" ? If so, how long ? Its normal that the phone switches OFF and ON several times during update. When it switches OFF it shows that the connection is lost, but once it switches ON again the connection sholud get re-established. If you read the prompt that comes up at the start of the update process carefully, it says to ignore all the messages that you see on the PC .. You should not use or disconnect the device till the process is finished to avoid such repeat.. Though, bear in mind that in a few cases something may go wrong and the phone doesn't switch ON or gets connected again to leave you in similar situation ..

[mjcg386]

During the last time I tried to update my phone, there were no Windows notifications about the USB connection. However the progress bar got stuck on around 20-30% before the connection was lost.

I updated my phone last year from v11.10 to v11.20 using a previous version of the program (3.3.86) successfully. When I had version 3.6 installed a few weeks ago, updating phone software seems to be a problem.

Nonetheless, thanks for all your replies. I just hope updating my C2-01 will somehow work when I install version 3.7.

[designrs187]

I had same problems with this update and it allways said "connection to the phone was lost" ... I never had a chance to find a solution and I finally found it my self.

When you go to Control Panel, find "Nokia Connectivity Cable Driver" ... click "CHANGE" and then go to "REPAIR".

AND VOILA !!! IT WOOOOORKKKS

[designrs187]

UPS... i forgot to say ... after Control Panel go to Uninstall program and then find "Nokia Connectivity Cable Driver" ... click "CHANGE" and then go to "REPAIR".

[oorwullie]

there seems to be a major problem in nokia suite with downloads I have had every error message you can think of and all sorts of solutions suggested and none work .It would appear nokia are not interested. I have sent several e-mails to nokia none of which have been replied to.I wonder if anyone from nokia ever reads these posts I was going to upgrade my phone to a newer nokia but have decided to vote with my money and buy another brand I have owned several nokia phones without problem but something seems to have gone seriously wrong at Nokia

[oorwullie]

tried nokia care center but they wanted to charge me £20 to sort problem even though phone was under warranty They said it was not problem with phone so i would have to pay So much for Nokia "CARE"

[mjcg386]

Failed again. Using Nokia Suite 3.7.22 with repaired Connectivity Cable Driver.

The first pic is the progress bar stuck at around 15-20%.

The second pic is the connection lost notification.

[tiny_chef]

Can you tell me the OS of the PC that you are using? You can try this troubleshooting and see if it will work:

---

In Windows 7 and Windows Vista the reason for failure may be caused by windows trying to download and install additional conflicting device drivers during the update process.

To disable windows device installation for the duration of the Nokia Suite process do to following:

1. Access "Control Panel" and select "System and Security", and from there select "System"
2. Next select "Advanced System Settings" and then the "Hardware" tab, and select "Device Installation Settings"
3. From "Device Installation Settings", choose "No, let me choose what to do" and next select "Never install driver software from windows update"
4. Click "Save Changes"

After this process please try to run the Nokia Suite process again. You may need to manually connect to your device again using Nokia Suite's "Add New Device".

Remember to enable the windows device driver settings after successfull installation.

---

[mjcg386]

I've done that already but still it doesn't work. The same thing happened every time I ran the program and attempted to update the phone as an administrator.

The OS that I installed Nokia Suite is Windows 7. I'll try to see if there is something wrong with the operating system. If it is with the OS, then doing it on another computer might do the job. Thanks for the reply.

[oorwullie]

tried all that stil wont work getting same error message as mscg386 sent as attachment on this page

[oorwullie]

sorry correction to above should have said mjcg386

[nokphones]

Try using a PC next time.

[oorwullie]

I have been using nothing but my pc This problem seems to have started around December when nokia issued updates

[nokphones]

Are you using Nokia Software Updater or Nokia Suite?

[weedougie]

pc suite but it does say updates are avalable and thats when problem starts a AS i said before if you look at the attachments that  mjcg386 on this board has sent ,then that is what i get as well.

[rainmaker091]

When it shows connection lost
-disconnect the phone from usb cable,
-remove the battery ,
-wait few sec. ,
-put it back,
-restart the phone
-reconnect the phone to usb cable.
When the progres bar reaches 75-80per it again shows 'connection to the phone was lost' then again
-disconnect the phone ,
-remove the battery,
-wait few sec.
-Put it back,
-restart ,
-reconnect to usb cable
it work fine for me