[anubis_rpg]

Dear all,

A new problem with the wonderful Nokia products. My Nokia Suite software updted itself leading to the above message after installation, leading to an endless loop if you choose to repair. Well, I delted everything and followed the advice from magovoru in the topic http://discussions.nokia.co.in/t5/Nokia-Suite/Nokia-Suite-3-2-100-installation-problem/td-p/1208369/...

I also follwed others' indications, such as those 2 certificates mentioned in the same thread, etc.

Well, nothing worked (what a surprise huh), and I am back again looking for and advice in order to make my N8 usable. Of course I have contacted Nokia support and they will not help.

The Nokia Suite version tryed was 3.3.89, and my OS is a Win Vista x64.

I would be really grateful to anybody willing to give me a hand.

Best Regards

Raúl

[farby · Accepted solution]

Un-install the v 3.3.89 and try the Beta (v 3.4.19) from here ... To download the installer, you need to log-in with the SAME credentials that you use on this Forum..

[magovoru]

Hi anubis_rpg,

Could you try the latest beta version Nokia Suite 3.4? You can download the beta version from http://betalabs.nokia.com/apps/nokia-suite-beta

If you still have this problem could you provide us the system properties and log files?

Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

[Bame]

same problem happens to me.. i've tried the beta version but the result is the same.. any other solution so that i can back-up my phone & upgrade to symbian belle?

[magovoru]

Hi,

The problem can be because WMDRMSDK.DLL has been missing.

There are two ways to rid of installation problem:

1.      Download/update the Windows Media Player 11

2.      Download Update for Windows XP Media Center Edition 2005 from http://www.microsoft.com/download/en/details.aspx?amp;amp;displaylang=en&id=2292

If it doesn't help you need to check your Intermediate CA certificates the following:

1) Please go here: http://www.verisign.com/support/verisign-intermediate-ca/code-signing-intermediate/index.html to update your Intermediate CA certificates.

2) You will see 2 boxes with garbled text - one primary and one secondary.

3) Please copy and paste the text each into a text file using a text editor such as notepad. Then save those files with a .cer extension.

4) Then import those certs into Windows by right clicking on those .cer files and selecting Install Certificate from the menu.

I hope it helps!

Please reply the result.

[anubis_rpg]

Apparently, after installing the beta version (3.4.19), it worked, I will give farby´s reply as the one that solved the solution, as he was the first to reply, but I thank magovoru too , as she came with the solution too. Thanks folks !!

About Nokia belle, it looks better and seems to run faster, but some applications, such as internet navigator seem to be slower, and so far, it has crashed more often than symbian anna. Anyway...

Thanks again

Regards

[cheapracer]

I have tried everything for weeks and I am livid. This is my first Nokia (6120C) and what a joke, every other phone I have owned ( I go through 4 or 5 a year due to my work) I just plug in a USB cable and it does the lot but not this - 90 meg of software and completely wasting my time and my search on the net shows I am far from alone. Never again will a Nokia grace my ear. What a complete joke and waste of time.

Typical of computer programming "experts" who think they know and can do better.

[magovoru]

Hi cheapracer,

Could you explain what kind of problem you have? Screenshot of error would be useful. What kind of OS do you have?

[cheapracer]

Only because I had to reformat my C: drive last week did I even bother to try again - no surprise to many around the internet who are having the same issues that Nokia doesn't seem to understand, it didn't work. This weekend I will be purchasing another brand.

Screenshot of what error, there is no code and the words "Nokia Suite Needs To Be Repaired" are no different if I typre them or take a picture of them.

If you bothered to type it into Google yourself and read the many posts on the subject around the net you would understand it is not OS specific.

Yes I have tried 2 .dl's and 2 certs but what about the many people who aren't capable of this, makes me wonder just how many are actually suffering Nokia's software programming incompetence.

What a joke having to email your own phone pictures to yourself.

As I mentioned, never will a Nokia grace my ear again and if I was in the US I would try for the "Lemon" law to get my money back.

[eddie_sheraton]

Marina 

I have spent a while trying this - inlcuding installing intermediate certificates when the first 2 didn't work and still no luck.  Media player 10 is as far as upgrades go - maybe down to XP?

Why do Nokia insist on installing an update before I can open it. It used to work OK!!

When is there anothe update - one that doesn;t tell me that hte repair is successful and then tell me it needs a repair as soon as I open it again?

Eddie

[magovoru]

Hello eddie_sheraton

Could you provide us the system properties and log files?

Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

[ALIL007]

I have the same issue with Win 7 64bit. Was the problem relay solved???

[3swap3]

similar issue with my pc as well,after smooth installation it asks to repair ,n then the loop starts,mine is asha 303, pc os-win xp...any solution.(tried everything on this forum)
thanks

[3swap3]

nokia suite ,installs nicely and then asks for repair ,say yes to it ,it repairs n says, its repaired and ready to use....but  when u start the suite it asks to repair

---

magovoru wrote:

Hi anubis_rpg,

Could you try the latest beta version Nokia Suite 3.4? You can download the beta version from http://betalabs.nokia.com/apps/nokia-suite-beta

If you still have this problem could you provide us the system properties and log files?

Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

---

again....loop starts....mine is -asha 303, have win xp on my pc, tried everything on the forum...no result....any help wud be great.....thanx

[ALIL007]

This is the error I get when the suit needs to be repaired.

[aspergerguy]

---

magovoru wrote:

Could you provide us the system properties and log files?

Please follow the instructions to collect and submit the log files via this link http://tiny.cc/ja40z

---

Always a problem when nokia Suite doesn't stay open long enough to "Open Nokia Suite and check 'Start collecting logs' in Tools > Options > General" as all appears "greyed out" before saying that it needs to be repaired and closes!

[tahayat]

Hi,

i m Tariq from Pakistan, i m also having the same probelm of  "Nokia suite needs to be repaired".

i hav repaired it successfully but again it asks the same, plz do something as i can not backup of my Nokia N8

i m using Nokia Suite 3.5.15 beta on Win XP SP-3.

screenshot of error attached

[mastermani]

try updating windows media player to version 11 or above i'm sure it will solve the problem.

[farby]

---

tahayat wrote:

Hi,

i m Tariq from Pakistan, i m also having the same probelm of  "Nokia suite needs to be repaired".

i hav repaired it successfully but again it asks the same, plz do something as i can not backup of my Nokia N8

i m using Nokia Suite 3.5.15 beta on Win XP SP-3.

screenshot of error attached

---

Refer Message 5 in this thread ..

Also try he latest version of the Nokia Suite from here ...

[teaseldave]

I'm running windows 7 x64 and am getting the same Repair installation error.  I've tried all the repair strategies on this and any other forums that I can find.  There is no clean way of uninstalling windows media player 12 since it is part of windows 7.  Should I try deleting "WMDRMSDK.DLL"?  There are 2 different versions on my PC.

I can't believe that there isn't a proper solution to this problem, or even some diagnostic information displayed somewhere.  Completely frustrating.