I have a Nokia 5800 XpressMusic phone which will not switch on correctly. When I power up the phone all I get is the first Nokia screen (white with Nokia on the bottom) after which the no further boot up action. Does the phone need to go back to Nokia. I've only had the phone for 3 months.
look at the following codes cred for rad 24
With all these operations I recommend you TAKE OUT MEMORY CARD and DO A BACK UP OF YOUR STUFF!!!
1. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data)
Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for ALL operations listed here is 12345
2. *#7370# - Reformat your phone (out of the box, tho keep in mind that most newer nokia phones at least n series, e series and s60 based phones have udp - user data preservation so not ALL data may be lost. still it is a good idea to always do a back up of your stuff.)
3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
hard reset - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. ) For Nokia N97 (unofficial version but works) is SHIFT /SPACE BAR / BACKSPACE while holding the power button. Again do not let go until you see the handshake screen.
If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service for assistance
If i have helped at all a click on the white star below would be nice thanks.
Same problem here
But takeing out the memcard, removing the the battery and insert it again dose work for me.
Is this a firmware problem or is it a hardware problem?
Thanks for the fast replay
Is ther a bootup log so I can see which app cause the problem?
When I performe a hard reset all installed apps are gone or I misunderstud there something?
No need to do a hard reset actually. Just uninstall apps from the card. If you are using the free Nokia card, it has a class 2 writespeed which entails a virtual limit of 50-60 installations on the card. just remove apps until you can access correctly the app manager.
if actually you can have acces to the phone then you can just uninstall any program you installed recently through application manager. If you can't acces the phone then you will need to perform a hard reset. This will wipe the c memory into factory settings. If after the hard reset you are still facing this trouble then it mean that file interacting with the phone is one either the mass memory or the E card, you will need to find it out or then just format each one of them.