[marco75]

I'm connecting my 6760 slider Symbian smartphone to my desktop PC running Windows 7 and Nokia Suite

The desktop PC is set to authorised on the phone, under Menu > Tools > Connectivity > Bluetooth > Paired devices, there is the network name of my PC in ALL CAPS with a padlock next to it.

Problem is, the phone won't connect to the PC automatically, I have to go through the pairing process every time it connects. With my netbook with built-in bluetooth, it used to be automatic.

In Device manager, I get multiple instances of the Bluetooth adapter with alert signs.

Where do I get correct drivers for Windows 7 for the Bluetooth dongle?

Thanks for your time.

Windows 7 Home Premium SP1 (always up-to-date)

Nokia Suite: 3.3.89

Bluetooth dongle: Sudio Linc BTA-6030

Moderator's note: subject changed to correct device model. 

[marco75]

Handset: Nokia 6760

Problem: This handset will not automatically connect to my Windows 7 (x64) desktop PC via Bluetooth.

I have to add it as a new device and authenticate it every time I want to sync.

This problem did not occur until 2011.

Sync chain:

Nokia 6760 <-> Nokia Suite 3.5.34 <-> Microsoft Outlook 2010

Steps taken to resolve problem:

1. Fresh installation
   1. On phone:

                                                    i.     Restored phone to factory settings, no apps installed.

                                                   ii.     Manually set desired settings using Menu > Tools > Phone sett., Profile, Themes

                                                  iii.     Removed my PC from Menu > Tools > Connectivity > Bluetooth > Paired devices

1. On PC:

                                                    i.     Removed all Nokia apps from Control Panel > Programs > Programs and Features

                                                   ii.     Downloaded and installed Nokia_Suite_webinstaller_ALL.exe
(VeriSign timestamp ‎Tuesday, ‎1 ‎November ‎2011 11:46:49 PM)
(file version 3.2.100.0)

                                                  iii.     Connected mobile via USB cable.

                                                  iv.     Specify sync settings in Nokia Suite.

                                                   v.     Synchronized.

                                                  vi.     Nokia Suite > Tools > Options > My phone > Install support software
“No support software required, phone is up-to-date”

                                                vii.     Detach USB cable.

1. How to reproduce the problem
   1. On PC:

                                                    i.     Put computer to sleep

                                                   ii.     Raise computer from sleep

                                                  iii.     Check that Windows Bluetooth detect the phone:
Control Panel > Hardware and Sound > Devices and Printers > Bluetooth Devices > Nokia 6760 > Properties > Hardware > Device Functions: > Standard Modem over Bluetooth link; on Bluetooth Device (RFCOMM Protocol TDI) #3; This device is working properly.

                                                  iv.     In Nokia Suite, bottom-left corner “Connect phone”

1. On phone:

                                                    i.     Menu > Tools > Connectivity > Bluetooth > Bluetooth: On; My phone’s visibility: Shown to all; My phone’s name: Nokia 6760; Remote SIM mode: Off

                                                   ii.     Menu > Tools > Connectivity > Bluetooth > Paired devices > ARACHNOTRON (Bluetooth lock symbol)

1. On PC:

                                                    i.     Nokia Suite > Connect phone > Add new phone > Use Bluetooth instead:
“Found the following phones via Bluetooth: Nokia 6760 (already connected)” > Next > “<passcode>”

1. On phone:

                                                    i.     “Accept pairing request from ARACHNOTRON?” Yes

                                                   ii.     Enter <passcode>

1. On PC:

                                                    i.     “Your phone Nokia 6760 is now connected. To connect automatically, set your computer as authorized in your phone’s Bluetooth settings.” Next

                                                   ii.     “Checking support software”

                                                  iii.     Nokia Suite bottom-left corner displays phone with Bluetooth icon, synchronizes.

Every time the PC is put to sleep and woken up (step 2.a.i-ii.), the entire process has to be repeated.

Nokia Suite > Help > System information

Nokia Suite 3.5.34

PC Connectivity Solution 12.0.32.0

Connectivity Cable Driver 7.1.78.0

Nokia nPlatform 3.5.34.0

Desktop Sync Engine 1.8.223.969

Operating system:
Microsoft Windows 7 64-bit Edition, Service Pack 1
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 9.0.8112.16421
- Mozilla Firefox 15.0.1
- Google Chrome 22.0.1229.94 (Default browser)

Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385), Active, In use

Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- USB Modem Driver 6.1.7601.17514
- EHCI eUSB Miniport Driver 6.1.7601.17586