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Hi nashe263,
Welcome to Nokia Forum!
Can you verify your phone model? If you are referring to reinstalling your phone's software, you need to have the Nokia Suite application on your PC. For the complete list of supported devices, click here.
For video tutorials on how to reinstall the software, you can find it on the Nokia Suite page or check out Nokia Support Videos on Youtube.
If this has helped you, you can help others by clicking the Star or "Accept as Solution"
