This is great information, and the most useful so far!
Just confirm, the replacement used the same SIM, network etc. Everything the same except for the handset itself?
Its interesting to see that sending back to Nokia will be pointless (ie get the "no fault" found note) and the best solution is to keeping swapping new phones until you find a good one.
Nokia danced around this issue for too long and its past my return period, so I can't get replacements anymore.
2012-08-21 15:34 - edited 2012-08-21 15:53
Paul, great news in a way, but I personally will have big trouble getting mine replaced. The crashes do not happen on demand for me, they are frequent enough to be a big nuiscance but seldom enough not to appear whenever I need to demonstrate. Plus my phone has some scratches so everybody will point fingers at me (the bug appeared before I managed to scratch my phone, but who would believe that). Then I have to convince my dealer in Ukraine to take the phone back because it crashes while I am on 3G with HDSPA in Germany. Woha. Thats hours and hours of talking, and running through half of the city, days without my phone etc. What a nightware.
This is the second time Nokia supplies a defective device to me. My 5800 had the well-known sepaker bug. At least that one was handled decently by Nokia's repair center in Kiev back then. But I wonder why everyobdy is so amazed at Nokia's build quality. Is it really the case that other manufacturers are worse yet???
There's another thing - did your phone also show the Wi-Fi connection issue that is described here:
Maybe the two are related !?!?
Update: according to the Nokai web site, my 808 is out of warranty. Haha. Probably they did not register the IMEIs of the early-bird devices shipped to Ukraine. This is getting funny. I will have to talk to my dealer over there. I then called the Nokia hotline and they confirmed that I could get my Ukrainian certificate of purchse and walk into a German service center and they will deal with my case within "usually" 2 years from purchase. So you guys now have a couple of months to confirm it is really a hardware bug, and I will then try the Nokia service center route on my next business trip to Germany. Hopefuly the Nokia service centers will have learnt how to deal with this bug by then.
Well, I just started up my 4th Amazon US phone and had the connection problem in 30 min. Should I just keep switching them out? How many devices do I need to go through to find one that works. I just ordered an international version this time. Maybe it will be from a different factory batch without the problem? No warranty though. I would just deal with 2g signal however I do not get 2g signal at my home only 3g. I hope this is resolved soon. I am surely discouraged right now.
2012-08-22 4:29 - edited 2012-08-22 4:31
If you are on your 4th phone from Amazon, what good is the 5th phone going to do, until there's a firmware upgrade to fix the problem?
I have the problem too, but the work around of turning high speed packets off seems to work for most.
I am switching them because others have said they have had success with switching phones. I have the problem regularly even with high speed packet access turned off. Only workaround for me is running on 2g signal which is poor to none around my home. Trying a non US variant that came today. Will keep you posted.
I have similar problem. At some point my phone shows that there is on 3.5G connection and I am ot able to receive or make calls until I reboot the phone. My phone is brand new, US white
Nokia Belle Feature Pack 1
Software version date
Custom Version Date
I hope that the fix will be provided soon enough. I am a freelancer and the connection is super important to me.
Ok well 12 hours and counting with no connectivity issues so far. This is the longest I have gone without a reboot or loss in connectivity since my n8. I do notice that I now have the icon issues that others have discussed before. By that, I mean my non US Variant black 808 shows 3g at the top now instead of 3.5g. I have checked speeds and this is only an icon error. I am running at 3.5g speeds while I have the 3g icon displayed. I am wondering if this is evidence of a slightly different network stack version than the 808 US version I was using until now. Does anyone else have the 3g icon issue with no loss of connectivity? Also, I encourage anyone who is bothered by the icon issue to not try to update it or your problems might get worse (i.e. losing calls. and texts until a restart) I am hoping to have continued success with this phone and could care less what the icon shows as long as I am not carrying around a disabled phone in my belt pouch half the time without even knowing it. Just curious as well, has anyone had their 808 for a while without problems with connectivity?
Ok, so I am goin on 40 hrs now with 808PV Non US Variant with att sim card in US. Everything was perfect until about 2 hours ago. While eating a late dinner, I had random reboot while the phone was in my belt holster. This area of my house has the weakest signal and is a normal place for loss of all connectivity on the first 4 US variant phones I tried. I knew it rebooted because my headset disconnected and reconnected in about 20 sec later. Took it out and put it on the table, after a few min I opened up the stock browser to check the connection and the phone restarted again. after this reboot, all is well again for the last 2 hours. I am wondering if this phone has the same issue as the others with one major difference. Everytime the US variant phone has this problem, the phone simply loses any ability to communicate (cellular, sms and data). However, the Non US variant when it encounters the same problem immediately restarts itself and restores all connections. This makes sense to me because all the forum posts I have read from people using Non US variant phones aren't worried about the severity of the issue as thier phones simply restart, while the US variant phones stay in a deceivingly functional mode until it is manually restarted resulting in minutes, hours or possibly days of missed calls, sms's , etc. I never knew my phone was malfunctioning until I tried to use it, or until I ran into someone who had been trying to reach me for some time. I hope I am right in this assumption. I can surely live with this problem on Non US variant until a firmware update unlike the US version which became totally unusable without constant supervision. I will keep everyone posted as I continue to beta test what could be the best symbian device ever!
Greentoy, maybe again we are talking about different bugs here. My Non-US variant sometimes reboots, but sometimes it just crashes and I can only revitalize it by removing the battery pack. Surely this is unacceptable as well. And even if it were re-booting, it is also unacceptable that the phone crashes on me when I try to quickly check the train timetable, crashes on me during a conversaiton, crashes on me whenever I need it most. Luckily, for me, disabling 3G solves the problem so I live with a 2.5 G phone in 2012 but at least it takes great photos.
This is so sad :-(.
Yes, you are right. I was hopeful that they were the same problem, but being handled differently by the different variants. Today my non us variant had the connectivity problem twice while I was out and about. Too bad. I was beginning to think I coulkd deal with the rebooting, but I can't deal with the 2g solution because I have no signal at my house for 2g. Tonight I bought another n8 (sold my last one) on craigslist. Tomorrow I switch to regular sim and send this 808 back to amazon. I will wait until this bug is corrected before I repurchase another 808.
my nokia 808 pureview is giving trouble from the day one. it behaves erratically some time. like sometime when i am browsing or when i am surfing my nokia maps it hangs and it feels that cell got switched off except when u use the unlock button there is a vibration and light on only for the hardware buttons otherwise phone is completely dead even for display as well... and unless i remove the battery and switch it on there is no other way to get my cell working again.my
os version is 112.020.0310
custom version 112.020.0310.222.01
Language set 112.020.0310.18.01
and product code 059P7Z2..
2012-08-28 8:38 - edited 2012-08-30 11:57
R&D is still investigating this.
Here's a summary of known issues/solutions that have worked for some of you out there:
- Having a memory card of at least class 4. The recommended speed is class 6. It's not always so easy to see the classification on the small microsim, and on some cards it's not even mentioned. In either case I would double check this by testing the write speed of the memory card by copying a large file and determining the write speed from the time it takes. A class 4 memory card has a write speed of 4 MB/s. Please see the attached picture as a reference.
This is also mentioned here: http://www.nokia.com/gb-en/support/troubleshooting
Though it's not directly related to this, I prefer to have a clean memory card when starting from afresh. If the memory card was used before, I would remove everything except my personal content (e.g. music, pictures), but everything else I would wipe, especially any binaries that were installed from a previous app installation.
- Having an operator microSIM. Some users have noticed that if the micro-simcard is self-made, there can be metal contacts touching the simcard holder. Some users have got around this also by applying some insulting tape. I would though ask the operator for a microsim, as most operators are happy to give you one for free.
- Start by having no third party applications installed, e.g. gravity, whatsapp. Some users have complained of having problems with these apps installed.
- For some flashing the device using Nokia Suite has fixed the issue.
A workaround of not using the HSPA (high speed packet access) feature seems to work for all, you can do this by going into the menu: Setting -> connectivity ->admin setting -> mobile data -> high speed packet access -> disabled.. Note, you are still using 3G but not HSPA.
2012-08-28 16:08 - edited 2012-08-28 16:10
FYI. none of the things you mentioned helped me. I still get reboots when signal is low (about 1 or twice a day)
- no memory card
- added tape to side of operator provided microSIM
-no apps with 'constant' internet connection. Only email checking every 1 hours. whatsapp, gravity not installed or any constant data apps. Nokia social not used, no IM chats
- disable HSPDA data did not work
*ONLY* thing that worked was switching to GSM (2G) from Dual mode/3G.
I'm really scared that a reboot might occur in the middle of writing to the internal flash and brick the internal drive/phone. Could this be possible?
@Craig_Mitchell - Same for me, Problem occurs before and after several reflashes, with or without memory card, with or without tape, with or without 3rd party apps, and with or without HSPA enabled. 2g mode is only solution for me.
@pureviewusa - phone never hung during several reflashes for me, but it did not resolve the problem.