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Re: Bug in 808 3g mobile data?

Counsellor
doctran
Posts: 45

Re: Bug in 808 3g mobile data?

How long is the wait for this 3G repair?

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Counsellor
vlado3g
Posts: 163

Re: Bug in 808 3g mobile data?

7-10 business days, unless they have to wait for a particular part..
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Counsellor
fokrow
Posts: 35

Re: Bug in 808 3g mobile data?


dj24 wrote:

@ fokrow

 

 

When you say rebooted do you mean just that or the dreaded dead silent mode it goes into until you reboot it yourself. Any difference compared to your last 6-7 phones?


It's the reboot you experience when you have HSPA enabled, automatically rebooting multiple times a day.  So once again I've disabled HSPA (which is a lot slower on AT&T) and so far I haven't experienced the "dead silent mode."  But it seems to behaving just like my previous six phones and on those phones, with HSPA disabled, I would experience "dead silent mode" about once a week.

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Counsellor
Posts: 55

Re: Bug in 808 3g mobile data?

[ Edited ]

Some bad news Re: the repair done at PALCO (Nokia USA's repair shop).

 

I received mine back from repair last Friday, two days ago.  They did not replace the main board, but apparently "Fixed" the phone regardless.   Since then, I've only been on the road a few times, but whenever I have 3.5G enabled, I am (still!) sure to see a reboot within a few miles.    I've had 3 reboots so far.

 

Adding insult to injury, mine was not covered by warranty (I got it imported from Singapore before it started selling in the USA), so paid $62 plus return shipping - for nothing.


Meanwhile, I had purchased the US version from Amazon on Nov 27.   This one, too, kept constantly rebooting.  I just returned it. 

 

The only two solutions that have worked for me so far are:

  * Disable HSPA (95% effective), or 3G altogether (100% effective)

  * Use a T-Mobile SIM (I'm in the SF Bay Area)

 

Gaawwwwdd... I wish a professional manufacturer would start producing a good camera phone soon!   Sony Ericsson used to have some good ones (e.g. the C905) but now have surely lost their way.

 

 

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New Member
donomar
Posts: 8

Re: Bug in 808 3g mobile data?

And still no official solution or a few more comments by Nokia.

I was really !! interested in buying this phone but Nokia simply seems to be unwilling to support its last flagship (Symbian, ok there's the point) deviceI. Just throw it on the market, see what happens :smileysad:

I might wait another month or two but then definitely getting another phone.

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Advisor
jondotcom
Posts: 29

Re: Bug in 808 3g mobile data?

I just received a shipping notification from the Nokia U.S. service center.

 

Apparently they are sending a replacement device:

 

"Thanks for sending us your Nokia device for service. Our technicians found an issue with
your device that required us to replace it."

 

I don't know if the serial numbers are sequential, but I found this interesting:

 

Original Serial: XXXXXXXX095....

Replacement Serial: XXXXXXXX058....

 


So the replacement serial is identical until the "095" (original) and "058" (replacement) strings. As 058 is a lower number, I sure hope this doesn't indicate that the replacement device came before the faulty device!

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Counsellor
gvp1995
Posts: 106

Re: Bug in 808 3g mobile data?

I got my phone back. Brand new. After using it for an hour or so, trying to install my apps, one app, which worked before, gave me "system error", and the phone already restarted.

 

Whether it is a hardware or a software bug, the whole "touch screen Symbian" saga was a total mess from day one. I think it was an afterthought, and they tried to marry the new touch screen reality with the old OS, which never worked (Just remember all the '"different version' of QT" horror the N8 users had to go through). Maybe our problems are in the messy guts of the OS, or maybe there is a hardware component or both, which is even more difficult to figure, but clearly, Nokia cannot do more than they did. There is no need to send your device 10 times to Amazon, or even 2 times to Nokia repair.

 

I am planning to adjust to what I have, make the best out of it, and start looking at windows phone. I still think Nokia is light years ahead in terms of the camera aspect. Good luck to everyone, who struggles with this issue.

 

The only info that came with my new phone was "Symptom/Problem - 5800". So if someone knows what 5800 means, please comment

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Counsellor
NBinah
Posts: 69

Re: Bug in 808 3g mobile data?

gvp1995, which app caused "system error" with reboot?

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Counsellor
gvp1995
Posts: 106

Re: Bug in 808 3g mobile data?

[ Edited ]

It is not essential app - Pico Bell - I think that is what it's called. I can live without it, it was just a reminder for me there will be no harmony in Symbian any more. The last working device was N82. I was just reading a separate blog on 808 problems, and one member cried out: "Understand it - they want Symbian dead! But I am not going with their Windows Phones, I am switching to Android!". Alternatively, I AM looking at a Windows Phone now. The simple reason is that I want to have everything in my pocket, and the only way to have a good camera in your pocket is to go with Nokia at the moment. So as soon as T-Mobile has something comparable to 920, I am out of Symbian world. 

 

Sorry, just re-read the question and realized I did not express myself correctly. The system error was one event, the reboot was a separate event, not connected to anything. I work at a place where T-Mobile signal is weak (it is on the top of a hill, depending where you are, it often desappears), and I attribute reboot to this, as it always happened in the past.

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Counsellor
vlado3g
Posts: 163

Re: Bug in 808 3g mobile data?

hlorri Sony (Ericsson)'s cameras went downhill as soon as they switched to Android, same with Samsung. SE gave us the Satio, Samsung had the Omnia HD and the Pixon 12.. and that was it. There hasn't been a proper cameraphone from nither of them ever since they switched to andro.. sometihng tells me it is not a coincidance. Samsung's Galaxy Camera sucks too.. at its supposed to be a camera...

 

I hope Nokia doesn't follow the same route with Windows NT.. we will see. The good thing is that they have the camera technology from the 808 ready to go, it works.. it works very well, so its not like they have to develope something new.. all they have to do is port it to Windows NT.. so far.. nothing on that.

 

gvp1995 thanks for the update! So they are just replacing the phones .. they are not fixing the issue. Well.. we can't be surprised anymore, can we ? Let's hope one day they can fix it.. we can take turns. I will send mine in a month or so and we will se what I get back.

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Counsellor
NBinah
Posts: 69

Re: Bug in 808 3g mobile data?

gvp1995,

Thank you for your update. This means nokia will not replace the broken part or will.. but later. We played with 808 with my friend then returned it to Amazon probably two months ago. I want to buy 808... Probably it is not a fortune with this one - I need HSDPA enabled..

About windows phone, optical stabilization in 920 only (AT&T). This is a good device with the latest amazing applications from the WP store, plus I may start to develop for WP just for the business purposes having Telerik's package with nice WP controls.This is good business phone. 

If you are like an Apple's end user and agree with the excessive coercion and control of what you do with your phone and with transmitting your personal data to store, then Lumias are good for you.

BUT No 808's pure view "pro" "Loss-less" digital zoom technology in Lumias! No stereo recording! And no very small simple s60/symbian's features such as working alarm clock or charging when the phone is off.  And no each home screen custom design. And some more "No-s" for custom settings..

You can find technical cameras comparisons 920 vs. 808.

808 is an unique device (even without optical stabilization) and it is not a simple to "port" its pure-view-pro to WP, at least at this time.

Guys,

avoid third party apps with something like "In-app advertising by InnerActive (Require network connection)." They sure will throw system errors within a weak signal and drain off the battery in a few hours. Moreover, they may "collect" your current device activity/usage. It is good that PicoBrothers stated about an AD. Some apps in the app store even do not state- we can discover them with Nokia's battery monitor (if not hidden) and any processes manager (I use Swiss Manager - it just updated for the latest Belle "refreshes")

I am looking at Jolla Mobile who continues MeGo's life! 

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Counsellor
gvp1995
Posts: 106

Re: Bug in 808 3g mobile data?

[ Edited ]

NBinah, I agree with everything you said. 920 uses Pure View technology, but as Nokia explained, in a different way - and this is very obvious, as they only have 8MP sensor. We do have 40MP, which allows us to do things any other camera phone can only dream of - whether it is pixel averaging for low light images, or loss-less zoom. I found one scenario when this zoom is invaluable - in situation where you have very sharp contrast between parts of the image. Then zooming on one of the parts (bright or dark) saves the whole image. But all this makes the whole situation even more pathetic! In my last trip I was torn apart between the desires: to throw the phone away when I could not call or use my GPS, and enjoying wonderful pictures I was taking. We all love this device, but Symbian is out of favor, and does not seem to be going anywhere. On the other hand, I did play a bit with Windows 7.5 phone. I cannot say I liked it a lot. I never had an iPhone, but I somehow think it is the same idea. In order to copy a book to the phone, that I wanted to read in a DOC format, I had to e-mail it to myself! Could it be more ridiculous?! Or you could hack the phone, or course, which I don't like doing. I am using MS Surface now though, and it gives me much more freedom, so I'll have to see.

 

On another note, yes, the phone did restart, and did give me an error, but I have to play more with it. Some guy/gal on another 808 forum said, that yes, the phone does restart, but it is not a deal breaker. So my main concern is GPS. If I see it is working, I could probably live with the phone for a couple of years and then see what happens.

 

The third party apps is another true thing you mentioned. But we have to walk on the razor's blade, so to speak. On one hand, install to many of those apps, and you are screwed. Install to few - no functionality. For example, I was using Swype, but the main reason for me was that this way I could have Russian language. (Another stupidity of Symbian. Android, as I know, has all the languages by default). There is no way to get Russian (or any other language not included in the OS) without changing the product code. But this is already tempering with the device, and could bring consequences. So Swype (v. 2.1 from Nokia Beta Labs) was working before, but now it is not compatible with FP2! Another indication Nokia does not care about Symbian. Sooner or later it will be dead, if not for 808, it probably would be dead by now. So we have to face the reality. Going for a WP is not something I am looking forward to. But if there is no choice, what can you do?

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Counsellor
vlado3g
Posts: 163

Re: Bug in 808 3g mobile data?

Just buy a 2nd 808 and camp out ...  sooner or later there will be a better smartphone.. but I don't see that happening in the next 12 months or so.

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Counsellor
NBinah
Posts: 69

Re: Bug in 808 3g mobile data?

gvp1995,

i use swype for Russian too :} It is nokia's aka "natively" approved application. There are good news from Swype: http://betalabs.nokia.com/trials/swype-for-symbian-2-0 from "December 4, 2012: Update from Swype." They plane to release new beta update.

I decided to stay with my N8 at this time and wait what Jolla will offer - it is interesting, and sure, i am watching this forum and http://www.allaboutsymbian.com/flow/item/16255_Nokia_808_35G_connection_issue.php

Interesting and well done QT developer: http://www.allaboutsymbian.com/flow/item/16348_Coming_soon_HDRapp_created_for.php 

 

Any positive changes in this forum particularly will push me to buy 808.

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Advisor
jondotcom
Posts: 29

Re: Bug in 808 3g mobile data?


gvp1995 wrote:

I got my phone back. Brand new. After using it for an hour or so, trying to install my apps, one app, which worked before, gave me "system error", and the phone already restarted.

 

Whether it is a hardware or a software bug, the whole "touch screen Symbian" saga was a total mess from day one. I think it was an afterthought, and they tried to marry the new touch screen reality with the old OS, which never worked (Just remember all the '"different version' of QT" horror the N8 users had to go through). Maybe our problems are in the messy guts of the OS, or maybe there is a hardware component or both, which is even more difficult to figure, but clearly, Nokia cannot do more than they did. There is no need to send your device 10 times to Amazon, or even 2 times to Nokia repair.

 

I am planning to adjust to what I have, make the best out of it, and start looking at windows phone. I still think Nokia is light years ahead in terms of the camera aspect. Good luck to everyone, who struggles with this issue.

 

The only info that came with my new phone was "Symptom/Problem - 5800". So if someone knows what 5800 means, please comment


gvp,

 

That is strange. I received my replacement phone today as well, and it lists Sympt./Fault: 4399. I am assuming we had the same original issue so it is strange that they would have diagnosed different fault codes.

 

I also received a brand-new replacement-- though something concerns me about this. Looking at the box of the replacement phone, manufacture is listed as:

 

26 / 2012

 

My original (defective), based on the box, is:

 

29 / 2012

 

If I remember correctly, the date formats are # of weeks into the year. So my original device was built 3 weeks after the replacement. The replacement they sent me already had the Nokia seal broken on it, so it's very possible they had this phone in their warehouse and fixed the faulty parts in anticpation of future unit replacements. Though I would have felt much better getting a phone with a later manufacture date, in the hopes they would have addressed the problem in newer batches.

 

Anyway, I plan to swap the sim card in from my other phone and give it a shot... here goes nothing.

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Counsellor
gvp1995
Posts: 106

Re: Bug in 808 3g mobile data?

jondotcom, I don't know what to make out of it. It could be that I had a different issue, maybe in addition to the "standard" one. Yes, I did have a loss of T-Mobile, while the phone showed all bars. Yes, I did have black screen. Yes, I did have restarts, and the phone hung forcing me to take out the battery. But besides of that, I also had a weird screen saver issue, which manifested itself in two ways: either the screen saver was very bleak (as shown on a YouTube video), or it did not work at all after pressing the 'lock' button. This issue was confirmed by several people, but was not as wide spread as the main symptoms (loss of phone or black screen).

 

The phone did not restart  since yesterday. It feels so good when it behaves. But it will take some time to come to a conclusion if it is indeed fixed.

 

I followed NBinah's advise and killed all those "free" apps with adds. As they say, free cheese only in the mousetrap :smileyhappy:

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Counsellor
gvp1995
Posts: 106

Re: Bug in 808 3g mobile data?

Update. After initial restart, the phone is working fine for 2 days! I installed only essential apps, no BS. I am more optimistic now, and believe they did fix something. My screen saver problem did not happen, but in the past it was absent for a week or two just to re-appear later. So I will update in a couple of weeks after going to the local mountains (that's where my problems usually happened).

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Counsellor
gvp1995
Posts: 106

Re: Bug in 808 3g mobile data?

[ Edited ]

Final update. I wanted to give it more time, but in my mind I already have the picture and want to share. I gave the phone 1 star on Amazon, and wanted to change it to 5 stars if Nokia manages to fix it. Before I had to open my back cover to take the battery so often, that I thought it may become loose/unusable. As everything else in this world, it is never black or white. So it will not be 1 or 5 stars, but something in between. Apparently I had some additional hardware issue, which Nokia clearly fixed. The phone behaves much much better, ... but it does restart at least once a day. Here is a typical scenario. I am in the room where there is no T-Mobile signal. My both WiFi and Data connections are on. Also my GPS is on (I don't know the reason, but apparently one of Nokia services wants it, there is nothing else running). I open 'Store' and start searching for an app, the phone goes black, then restarts. Before that it was a compass program, which I just bought from the store and opened for the first time, restarts while acquiring signal.

 

So my conclusion is that whether it is a software or a hardware problem, it is there. Before I was convinced it was a hardware thing, because my phone behaved that way, but after they fixed my specific problem - 5800, I think it may well be this is a software issue, which actually gives a hope they could fix it sooner or later (as I heard, Nokia will continue develop this specific phone at least for some time).

 

The only one thing left for me is to figure if my GPS works. SprortsTracker does not work, but I found a different program, which is doing what I want. Before (also confirmed by other people on another forum), I could not use GPS when the phone went in the 'crazy' mode. But I agree with some other folks, it is not a deal breaker at this moment.

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Counsellor
vlado3g
Posts: 163

Re: Bug in 808 3g mobile data?

^ thank you for the updates! So they haven't fixed the issue... oh well, we can keep waiting I guess. 

 

Sports Tracker would work fine if you run  GPSinfoQT in the background.. it keeps the GPS locked, so Sports Tracker doesn't have to.

 

http://store.ovi.com/content/165671

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Counsellor
NBinah
Posts: 69

Re: Bug in 808 3g mobile data?

[ Edited ]

gvp1995,

Thank you for your updates!

 

GPS may be run by Nokia's home screen shortcuts such as wheather, socials, places nearby, some social, and even in camera (if you set "Save Location Info" = yes..) I know weather shortcut kicks GPS aprox. every 20 min for a few seconds, not sure about others - i use "weather" only and "places nearby" sometime when travel. Suppose if all "location/geocode" shortcuts consumers are in use, then GPS will be "on" a lot of times and dry off the battery very fast.

It should not run constantly, some buggy app does not dispose its gps resources or does not "reuse" existing  "gps" pinging in memory and creates the new instance each "new ping" - the result "memory stack overflow" (memory leak) and restart. (no problem with WP app-s,  refactoring with good tools brings to "using" clause all IDisposable guys + code cleaners show memory leaks :} )

Nokia's guys have to debug and look at how many instances of each object in an app are running after closing its scope. Looks like FP2 problem with disposing staff - http://discussions.nokia.com/t5/Software-Updates/Belle-FP2-re-released-Any-issue-s-please-post-here/...

 

Which nokia's service is running on yours? Can you catch up CPU time and memory usage? If you can catch who is memory eater then it is good to point to FP2 problem.

 

Or, ..."crazy" mode again? o NO!

 

Update: i just opened camera to look at its settings (my camera set to "Save Location Info"), while was writing this reply, exactly when "weather shortcut" was pinging!....  My N8 restarted silently, he-he buggy apps, probably it is better than buggy hardware :} Also, it was constantly restarting when i visited Seattle and used the phone heavily with  gps consumer app-s.

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